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“Great staff, great value” 4 of 5 stars
Review of Hotel Eden54

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Hotel Eden54
54 Jalan Gaya, Kota Kinabalu 88000, Malaysia   |  
Hotel amenities
Ranked #2 of 93 Hotels in Kota Kinabalu
Melbourne, Australia
Top Contributor
77 reviews 77 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
“Great staff, great value”
4 of 5 stars Reviewed October 25, 2012 via mobile

For the amount we paid for our room I was very happy.

The staff were very friendly and helpful throughout our stay. Drew on a map where all of the best places to eat were and they were spot on. One day I asked how I could get to the downbelow dive shop, they told me not to bother walking and helped me book over the phone. Wonderful of them.

The room was very clean. There were signs up about renovations but I didn't hear any noise at all.

It is very close to a large shopping centre and every tour operator and taxi driver knows where it is. We had a great stay and I would stay here again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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843 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong / Kelowna, BC, Canada
Top Contributor
62 reviews 62 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed October 25, 2012

Have been traveling across Asia in the past 3 years, covering 15 nations and 48 cities, I think I'm qualify to be a pretty good judge on Hostels/BnBs.
I have the chance to travel through 4 different parts of Malaysia in 4 different occasions in the past 3 years, and let me put it this way, accommodation in this country is generally behind other places in the same price range, regardless if it is recommended by TripAdvisor or not.

Location:

Great, it really is. Walking distance to anything you'd need within downtown Kota Kinabalu. Just merely 5 mins walk from the Jetty to the Islands, supermarket just around the corner, restaurant everywhere. This is exactly what you'd call a downtown hotel.

Security:

There is one security guard on duty at night while the reception is close for the day. And he is also responsible for checking-in late arriving guest. I wouldn't say the security is bad, but the general security level in Kota Kinabalu is not great neither, a lot better than Kuala Lumpur for sure. Just exercise basic precaution and you should be fine.

Services:

Hmm... a mix of good and bad. The late night security staff was very nice and response to request promptly. But no matter how efficient the guard was, he's still a lone soul and may overlook customer needs sometime. The other thing is that the hotel is located on the 2nd floor without elevator, meaning that you'll have to carry your luggage up the stairs, not really that big of a deal tho.

Dinning and Facilities:

1) No Dinning.
2) WIFI in room but very inconsistent signal and slow at times
3) one computer with printer at the lobby, it cost RM0.5 per page for B/W.

Services:

Good, not great. You don't get the home away from home feel that you'd usually get in B&B's in places like Laos and Vietnam. It sure did a fantastic job in pointing out the great attractions and help arranging local tours. But it all felt very transactional with little human interaction involved.I can't really explain the feeling in words.

Rooms and Sleep Quality:

Rooms were okay, a bit small for 2 person. Beds are okay, not extremely comfy neither. Windows without a view, and it cannot be opened. The lack of fridge in the room is annoying, there is however a public fridge at the hallway for everyone to use, someone stole my root beer one night! Hot water was also inconsistent, if you're planning on having a hot shower: good luck.

For the price I'm paying, I'm not expecting much, so I guess this is acceptable.

Will I recommend it? Yes or No.

You can have yourself sleeping in Shangri-la for about USD64/night with all the facilities like Pool and Gym and free airport transportation included or you can have yourself staying at some Island resort away from the city at a lower price, I really don't see the point of staying here when it cost roughly USD39/nite here.

Is a great stay if you can't find a better deal.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loomis ca
Top Contributor
297 reviews 297 reviews
125 hotel reviews
Reviews in 126 cities Reviews in 126 cities
223 helpful votes 223 helpful votes
5 of 5 stars Reviewed October 19, 2012

Gotta love Trip Advisor. Most of the time when I research and follow a review, it does not disappoint. This is surely an example where this is the case.
Wonderful location within walking distance of everything important, including a well stocked grocery store a few doors down. Very personalized attention, and detail oriented, just as helpful as they could be. We reserved for arrival and departure. They had our bags placed in our room when we returned from our 2 night stay out of town.
Small rooms, but tastefully furnished, extremely clean. You will not be disappointed if you stay here. Also very reasonable pricing and incredible follow up communication when you deal direct via email.

Room Tip: Get a room with a window and AC. Well worth the tiny bit extra for these amenities.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2012 via mobile

i love the service and tour advice.especially to chinese. the room is very clean.只是空間小了點,螢幕有點不清楚。窗外的景色普通,但離百貨公司與假日市集非常近。要搭船也很近,走路五分鐘就到碼頭。

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
113 reviews 113 reviews
36 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 16, 2012

We stayed at Hotel Eden 54 at the beginning of September 2012 and thoroughly enjoyed our stay. The staff were helpful, answered all our questions and helped us with our onward travel info. Our room was good value, clean of a good size (we don't require a huge room). Location is close to the harbour for day trips to the islands and close to shopping malls, the waterfront and markets etc. Woudl be great if they served breakfast but not really a huge bother to be fair, lots of places nearby. Check out the Sunday market if you're in towna dn definitely have the best calamari and gian prawns at the night fish market - mmmmm Thank you!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 15, 2012

Booked in here purely on the reviews I had read. The hotel was clean, did not find staff very helpful at all. Stayed in the family room with 2 kids, this is not a place for families traveling with children, very small room with real basic furniture that is past its best. The photos on there web site are very misleading.
We ended up paying and leaving early. Checked in at the Le Meridien down the road for $30 more a night than Eden was charging.

Stayed October 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching Sarawak
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 12, 2012

The hotel was easy to find. Just opposite the town's only HSBC. Any taxi driver would know it. Less than 5 minutes walk to the nearest mall where you can find food and everything. It's also within walking distance to Jesselton Point where you take the boat for the island trips.
The hotel is refurbished from an old shoplot. The lobby looks alright to me. We booked a compact room w/o window. It's a compact room so, I'm not going to complain about the room size. Room and bathroom is clean. Bed is comfy. I have nothing to complaint about this hotel.

Room Tip: Some rooms are without window
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Eden54

Address: 54 Jalan Gaya, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
#2 Romantic Hotel in Kota Kinabalu
#2 Family Hotel in Kota Kinabalu
#2 Best Value Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Number of rooms: 23
Official Description (provided by the hotel):
Hotel Eden54 is a budget boutique hotel located in the city center of Kota Kinabalu, Sabah, near major shopping malls, banks, supermarket, restaurants, tourism offices and jetty to Labuan and other famous islands in Sabah. ... more   less 
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Also Known As:
Hotel Eden54 Kota Kinabalu, Sabah

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