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“Pictures can be deceiving..” 3 of 5 stars
Review of Cititel Express Kota Kinabalu

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Cititel Express Kota Kinabalu
3.0 of 5 Hotel   |   No. 1, Jalan Singgah Mata 1, Asia City, Kota Kinabalu 88000, Malaysia   |  
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MYR130 (MYR)
Ranked #28 of 92 hotels in Kota Kinabalu
Kuching, Malaysia
Top Contributor
132 reviews 132 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
56 helpful votes 56 helpful votes
“Pictures can be deceiving..”
3 of 5 stars Reviewed May 19, 2013

Booked the Hotel from Agoda. I booked due to the fact that Cititel is a popular hotel chain in Malaysia. And furthermore the photo from the web seem big and cosy, so i decided to book and stay for 5 nights. When i check-in I started to have the hiccups here and there when the hotel receptionist wanted a hard copy of the voucher. We then checkin to the room and i got a shock to find the room was so small we hardly move around the bed area, and there wasn't much space for us to put our bagguage, but luckily there was a window facing the sea as stated in the voucher. Anyway, it was a mistake not to check the real the size of the room rather than just taking a glance at the picture. Well, it a lesson well learnt.

Room Tip: Nothing much to talk about regarding this hotel, but putting that aside, I would say the room is cle...
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Petaling Jaya, Malaysia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 11, 2013

Room is small but toilet is big( same size with bedroom), clean, bed is comfortable, free wifi, no chair in the room , a mini table , reasonable room rate. Plenty of cafe, food court and restorant nearby. Suang Tain Seafood Restorant serve fresh and all kind of seafood ( 5 mins walk). 10 minutes walk to Suria Mall.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 11, 2013

The only downside of this lovely hotel is that service is terrible. Our check-in took more than 30 minutes because there was only one receptionist catering to a group of 30 tourists. Calls to the front desk had always gone unanswered and housekeeping conveniently forgot to make up our room despite us hanging up the door sign, "Please make up room".

Otherwise, the hotel is strategically located 15 minutes from the international airport by car and surrounded by an abundance of food fare. Centrepoint Mall is 2 minutes away on foot, and you can then venture to other shopping outlets including the Craft Market - which is definitely worth a visit! There is also a food court behind the hotel if you do not wish to visit the mall. The bed is comfortable, and bathroom is spacious. The room is small, but served us adequately.

I would definitely stay in this hotel the next time I am in Kota Kinabalu. But I really hope they would improve on their awful service.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 9, 2013 via mobile

Although the room is a bit small and can only fit two person, the toilet somehow is quite big for its size. The bed is very comfortable whilst the toilet and the shower are spacious and nice. The room is also equipped with a tv and a long mirror. Not a hotel for you to stay in but a very comfortable place for you to sleep and freshen up. The hotel is very clean. A mixture of hostel and a hotel. Location is not too far from the main town and is reasonably priced. Compact is the word to describe the rooms.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

Basic room (rather small) with a decent toilet. We spent 5 nights here. The staff was helpful. We requested for a room at high floor during check in and they could provide that for us. Staff also made good recommendation of money exchange place with good rate.

The wifi only allowed 1 device connection. it was not quite possible to log out successfully and let another device to connect.

We also left our 2 luggages for 2 days in the hotel as we went hiking Mt. Kinabalu. The staff was friendly to assist us.

Room Tip: Make your request during check in and they should be able to accommodate
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this review, May 9, 2013
Dear Valued Guest,

Greetings from Cititel Express Kota Kinabalu and thank you for staying with us.

Thank you for your review and we are delighted to know that we have met your expectations.

We look forward to welcoming you back to Cititel Express Kota Kinabalu should you return to the city again.


Best regards,
Sherry Yee
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 6, 2013 via mobile

Is just a average hotel with little up price. However, the location is good as is very accessible to most tourist spot. Service was not brilliant as everything you need you have to ask. The staff will not proactive to give you the information such like wifi password!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this review, May 9, 2013
Dear Valued Guest,

Greetings from Cititel Express Kota Kinabalu and thank you for staying with us.

Thank you for your review and we are glad that you have highlighted your concern on our services. We will try our best to improve our service standards and hope to see you returning to Cititel Express Kota Kinabalu again in the near future.

Best regards,
Sherry Yee
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
134 reviews 134 reviews
88 hotel reviews
Reviews in 50 cities Reviews in 50 cities
321 helpful votes 321 helpful votes
4 of 5 stars Reviewed April 29, 2013 via mobile

I think this hotel is misunderstood by ppl who thought its s Ritz Carlton even though they are paying a tenth of the room rates of the latter. Basically it's a simple no frills hotel with flat screen tv, functional air con, wifi, hot water, very clean sheets, safe and sleepable beds. It's small but hey you paid a "small" amount too and there is no compulsion that one die die has to take their horrible RM16 breakfast. The hotel's fab location promises so many eateries enveloped around it, it's near centre point, walkable to Gaya Street and if you are lucky like us, you get a room with a sunset view. So please adjust expectations and you will be pleasantly surprised.

Stayed April 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this review, May 9, 2013
Dear Valued Guest,

Greetings from Cititel Express Kota Kinabalu and thank you for staying with us.

Thank you for your review and we are delighted to know that we have met your expectation. We hope that you had a great stay in the hotel.

We look forward to welcoming you back to Cititel Express Kota Kinabalu in the near future should you plan to come back to the city again.


Best regards,
Sherry Yee
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cititel Express Kota Kinabalu

Address: No. 1, Jalan Singgah Mata 1, Asia City, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#6 Best Value Hotel in Kota Kinabalu
#28 Top resorts Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cititel Express Kota Kinabalu 3*
Reservation Options:
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Also Known As:
Cititel Express Kota Kinabalu Hotel Kota Kinabalu
Cititel Express Kota Kinabalu Sabah

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