We were being transfer from Grand Borneo to this hotel. We stayed for 2night and been changed to 3 rooms. The 1st room was small, smelly and flies inside. The 2nd room was small & smelly, at least no flies. After complained, they transfer us to a bigger room which is bigger, nicer and no bad odor.
The restaurant staffs have to be very very well trained as they don't even bother to entertained us when we wanted to have breakfast. We asked the staff did he saw us, he said yes but he choose to ignored us.
I had paid for late check-out during check-in. But we were being called and asked why we have not check-out yet @12pm. I informed I had paid and they said will checked but never come back. We went out for lunch and back to the room @3pm+ but the house keeping use their trolley to block our room, I push it away and the key we hold can't accessed to our room, we went to reception and queried then they only realised I had paid!
This was a very bad experience for us since we had traveled to so many places but this is the worst! We will never ever considered this hotel again.
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- Also Known As:
- Courtyard Hotel @ 1Borneo Kota Kinabalu, Sabah