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“Bad service, rude staff--still want to stay here?” 1 of 5 stars
Review of Tang Dynasty Hotel

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Tang Dynasty Hotel
Lot 1-1, Lorong Wawasan Plaza, Kota Kinabalu 88000, Malaysia   |  
Hotel amenities
Ranked #83 of 93 Hotels in Kota Kinabalu
Malaysia
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 24 cities Reviews in 24 cities
48 helpful votes 48 helpful votes
“Bad service, rude staff--still want to stay here?”
1 of 5 stars Reviewed October 22, 2008

Judge for yourself whether you want to stay here based on my experience at this hotel. We were supposed to stay for four nights but checked out after only two, and will NEVER RECOMMEND this hotel to anyone at any time--plenty of other hotels in the area!

Our hosts had booked 7 rooms weeks in advance (with a deposit that covered 1 night's stay). The hotel had been informed that we would check in late as we were on the last flight from KL. On the morning of our arrival, our hosts PERSONALLY informed the hotel again that we would be checking in late. When we arrived, to the embarrassment of our host, we were told that our rooms had been cancelled!!

After an argument with the Front Office Staff, we were finally given 4 rooms (thankfully we required no more), of which 1 room was still not ready! The staff were rude and at one time even said they would forfeit the deposit. The Front Office Manager refused to come out when we asked to see him!

We were rudely awakened at 8 am the next day and told to pay up for another night as the deposit was insufficient (couldn't they just have asked this from us upon check-in? Or asked for a credit card imprint??).

When we went down for breakfast, the front desk staff asked the waiter to remind me that we still needed to pay for the room. (Mind you, the deposit had covered the night we had already stayed there, and was for more rooms than we actually used. And if drastic action was required, they could have easily locked us out at check-out time.) Perhaps this hotel just relishes in embarrassing their guests?

On top of that, we had requested several items from Housekeeping which were NEVER delivered to our rooms for the duration of the stay. The Housekeeping staff were sullen and just ignored our requests.

I suggest prospective guests do likewise and ignore this hotel.

  • Liked — Nothing other than it's attached to a shopping mall, and not a good one at that.
  • Disliked — The hotel itself
  • Stayed December 2007, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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52 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Additional Information about Tang Dynasty Hotel

Address: Lot 1-1, Lorong Wawasan Plaza, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Hotel Style:
Ranked #83 of 93 Hotels in Kota Kinabalu
Number of rooms: 206
Reservation Options:
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Also Known As:
Tang Dynasty Hotel Kota Kinabalu, Sabah

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