Judge for yourself whether you want to stay here based on my experience at this hotel. We were supposed to stay for four nights but checked out after only two, and will NEVER RECOMMEND this hotel to anyone at any time--plenty of other hotels in the area!
Our hosts had booked 7 rooms weeks in advance (with a deposit that covered 1 night's stay). The hotel had been informed that we would check in late as we were on the last flight from KL. On the morning of our arrival, our hosts PERSONALLY informed the hotel again that we would be checking in late. When we arrived, to the embarrassment of our host, we were told that our rooms had been cancelled!!
After an argument with the Front Office Staff, we were finally given 4 rooms (thankfully we required no more), of which 1 room was still not ready! The staff were rude and at one time even said they would forfeit the deposit. The Front Office Manager refused to come out when we asked to see him!
We were rudely awakened at 8 am the next day and told to pay up for another night as the deposit was insufficient (couldn't they just have asked this from us upon check-in? Or asked for a credit card imprint??).
When we went down for breakfast, the front desk staff asked the waiter to remind me that we still needed to pay for the room. (Mind you, the deposit had covered the night we had already stayed there, and was for more rooms than we actually used. And if drastic action was required, they could have easily locked us out at check-out time.) Perhaps this hotel just relishes in embarrassing their guests?
On top of that, we had requested several items from Housekeeping which were NEVER delivered to our rooms for the duration of the stay. The Housekeeping staff were sullen and just ignored our requests.
I suggest prospective guests do likewise and ignore this hotel.
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- Also Known As:
- Tang Dynasty Hotel Kota Kinabalu, Sabah