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“Fine mid range place” 3 of 5 stars
Review of Grand Borneo Hotel

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Grand Borneo Hotel
4.0 of 5 Hotel   |   TA-00-01, 1 Borneo Hypermall | Jalan UMS, Kota Kinabalu 88450, Malaysia   |  
Hotel amenities
Ranked #40 of 93 Hotels in Kota Kinabalu
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
“Fine mid range place”
3 of 5 stars Reviewed March 4, 2013

This is a mid range place out of town by the One Borneo Hypermall. A poor location if you're just in town to wait for a flight. But the mall does have lots of shops, restaurants etc. The hotel is fine. room, fine. service fine. pretty much get what you pay for here.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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bandar seri begawan
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 25, 2013

The room in Grand Borneo is clean, simple and modern design. Almost similiar to Novotel Hotel in which situated near by :-).

Customer service i think it's still okay since not much crowd during my stay. Its connected to One Borneo Shopping Complex so you have a lot of shops and restaurants.

I like the massage centre especially the Thai Odyssey. After a long walk in the mall, u need to let your leg rest and pampered. i recommend the foot massage at this place. The price a bit expensive than others in that area but its their core business so they know what they are doing. By the way, it is safe and clean. Not the typical massage centre, if you know what i mean.

Since its a short trip and our plan is just to window shopping, foot massage and enjoy the food in one place so no much info i can share in this trip.

Hope to update you all in next trip.

ciao.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Beijing, China
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 17, 2013

Good for budget travellers, and families. For the price i paid i got a small room with no window. Everything else in room basic, but comfortable.
Hotel backs onto a large shopping centre next door which offers a good choice of shops, restaurants, and coffee bars.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 31, 2013

We stayed in Jan for 4 nights. It has a big Lobby, right next to 7-11 and is in a big shopping mall. It is quite far from the city, hotel to city cost RM30 by taxi and around 20mins. Customer services are acceptable. Big spider and its map in the toilet, not yet connect to the power of the refrigerator, seems long time people don’t use this room…Poor sound insulation. There is a big gap under the main door of the room, you can clearly hear when people go and back, even their chatting. The swimming pool is okay and clean but no warm water, we feel very cold when we swim there in Jan. They cost me Rm2 to borrow a towel from the lobby to Island, which I never need in Phuket. It is still okay if you need a cheaper hotel…..您分享的親身經驗讓其他旅客受益良多。謝謝!您分享的親身經驗讓其他旅客受益良多。謝謝!您分享的親身經驗讓其他旅客受益良多。謝謝!您分享的親身經驗讓其他旅客受益良多。謝謝!您分享的親身經驗讓其他旅客受益良多。謝謝!您分享的親身經驗讓其他旅客受益良多。謝謝!您分享的親身經驗讓其他旅客受益良多。謝謝!您分享的親身經驗讓其他旅客受益良多。謝謝!您分享的親身經驗讓其他旅客受益良多。謝謝!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
67 reviews 67 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 29, 2013

The price is very reasonable, room is fantastic, especially the bathroom with view. Location just upstairs the shopping mall, very convenient looking for the food or do some shopping. Just below the hotel got one travel agency also not so bad about the price, and we use their service to visit Mount Kinabalu.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 22, 2012

We chose this hotel because it is intergrated with shoppong mall. And Hence making shopping and eating convenient as we have 2 elderly with us with unable to walk far. If you want to make a trip to the city there is a shutter bus service provided at the mall. It would be better and convenient if the hotel provide booking of free shuttle at the hotel front desk.

The gallerry room is small just enough for 2 pax and with no view. Our boys and parents have to settle for that. Its clean. modern and comfortable just is too small.

The Deluxe room would be more spacious if you need to have extra bedding. We took the offer to upgrade to the Grand deluxe suite and the view owesome!

Breakfast average....t not quite of 4 star standard. I expect it to be better.

Overall its a convenient stay for family!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 20, 2012

Stayed here for 7 days ,arrived early to book in, great welcome but spent nearly 45 minutes trying to get a room that my family could fit into.I booked this hotel through Air Asia Go with flights. Air Asia Go accepted my booking for a Gallery Room with free breakfast for 2 adults & 1 child.The hotel advised us an extra bed would not fit in this room, then wanted us to pay for another larger room & childs breakfast.
I pointed out as per the terms & conditions of the booking with Air Asia Go the booking and monies had been accepted and no mention of the fact that 3 people could not fit in this room,I pointed out a clause that stated once the booking had been accepted there would be no further charges. I advised the Manager (Jet ) that he needed to sort this out with Air Asia Go. After not getting anwhere with a larger room I advised the manager we where tired from our flights and went up to the room but not before i advised the manager i would be sleeping in the foyer on the couch tonight.Within being in our room 10 minutes management phoned and advised they had a larger room with no extra charge but had to pay for my daughters breakfast by this stage i accepted this. I have since lodged a complaint with Air Asia Go but have only recieved an apology and that management would look into this.
Access to 1 Borneo shopping mall is through the rear entrance of the hotel and we found this very convienent and ate in the mall most nights at various establishments. the rooms where a bit tired the bed and pillows were comfortable. housekeeping was a bit slap and dash and we had to ask for items at times. wifi was free , breakfast was the same every morning with little change to choices a lot of asian choices but not much for westerners. breakfast was acceptable the quality was only average.the passage ways in the hotel where tired and worn and the air conditioning never seemed to work in these areas. the pool area was good. OK for a short stay but 7 km from town and the beachfront so unless you like shopping not much else to do.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Borneo Hotel

Address: TA-00-01, 1 Borneo Hypermall | Jalan UMS, Kota Kinabalu 88450, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Borneo Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Grand Borneo Hotel, a fast growing home-grown brand, makes its debut in the pulsating tropical wonders of Kota Kinabalu. This 325-room property of modern chic deluxe class forms an integral part of the largest mall in Sabah - 1Borneo Hypermall; an entertainment complex with over 400 stores of leisure, entertainment and culinary delights. This international class hotel caters to business travelers as well as holiday makers. ... more   less 
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Also Known As:
Grand Borneo Hotel Kota Kinabalu, Sabah

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