Having stayed in a Tune property before(review of KL Tune here) I decided to try their Kota kinabalu hotel and stayed there for 3 nights in end June with my family(including 2 kids and elderly in-laws)
One of the rooms alloted was no less than a dungeon with absolutely no ventilation, feeling oneself claustrophobic and strangulated. Other room had a road facing window. We wanted to change the window less room and a request for the same to the front staff felt on deaf ears. Repeated pleading was no successful and it was told to us that all window possessing rooms are full due to peak season. Ultimately , one of the good samaritan from the front desk (probably a senior guy) probably took a pity on us , intervened and suddenly a room was "available" in the reservation system from nowhere. After all the habgling got a room , but this left me with a bitter experience.
These were my observations:
MAKE IT FAMILY FRIENDLY!! I FOUND THE ROOMS TOO CRAMPED, INCLUDE FAMILY ROOMS TO ACCOMMODATE FAMILIES WITH CHILDREN
THE STAFF LACKED SENSITIVITY O THE NEEDS OF THE CHILDREN AND ELDERLY.
THIS STAY WAS FAR BELOW EXPECTATION ,THOUGH I HAD STAYED IN A TUNE HOTEL BEFORE AND HAD CONTRIBUTED A POSITIVE REVIEW OF TUNE DOWNTOWN KL.
THE FRONT STAFF NEEDS TO HANDLE CUSTOMER REQUEST INSTEAD OF BEING TIGHT LIPPED , INFLEXIBLE AND WITHOUT"I DO NOT CARE, I DO NOT KNOW, IT IS NOT MY BUSINESS,IT IS THE HOTEL POLICY" ATTITUDE.
HIGHLY UNLIKELY THAT I GOING TO STAY THERE IN THE FUTURE OR RECOMMENDING TO FRIENDS OR FAMILY.
- Official Description (provided by the hotel):
- Located within East Malaysia's largest lifestyle mall and en-route to Mount Kinabalu - Borneo's highest peak, this select service hotel offers the basic essentials to guests looking for a good night's sleep and a place to re-energize - 5-star beds, heated power showers, clean rooms and 24-hour security. Customize your stay with add-on extras like in-room air-conditioning and wireless internet access. Book online early for best rates, always. ... more less
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- Also Known As:
- Tune Hotels .Com - 1borneo, Kota Kinabalu Hotel Kota Kinabalu
- Tune Hotel Com
- Tune Hotel - 1Borneo, Kota Kinabalu Sabah