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“Poor Maintenance” 2 of 5 stars
Review of Imperial Boutec Hotel

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Imperial Boutec Hotel
3.0 of 5 Hotel   |   7th Floor, Warisan Square, Kota Kinabalu 88000, Malaysia   |  
Hotel amenities
Ranked #56 of 97 Hotels in Kota Kinabalu
Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
“Poor Maintenance”
2 of 5 stars Reviewed September 18, 2012

I have a business trip in early September 2012, with my Business partner from Australia , very bad impression , poor maintenance .... Air-Cond leaking, very dirty on bath room , floor was chip off same as the wall .. wifi service is poor , room 707 & 708, The lobby located in the 7th floor without a sign on the ground floor, I have a business trip in early September 2012, with my Business partner from Australia , very bad impression , poor maintenance .... Air-Cond leaking, very dirty on bath room , floor was chip off same as the wall .. wifi service is poor , room 707 & 708, The lobby located in the 7th floor without a sign on the ground floor,

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    16
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    56
    22
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Subang Jaya, Malaysia
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 5, 2012

this is my second time staying in this hotel.
things look better compared to the last time.
Staff are very helpful and approachable. we requested to get the staff help to buy ice and we got it.room is clean and the furniture is in good condition.
House keeping service is available every day.
So ,i feel got nothing to complain .

Room Tip: choose room facing the beach
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 18, 2012

Pro:
Its located in the middle KK city, 15mins to the airport, easy to go around the city without car.

The price is very good!!

The room design is good/clean, but the condition is a old.

Con:
The lobby located in the 7th floor without a sign on the ground floor.

No wifi, refrigerator in room

The shower is leaking, the Water closet was sucked.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 12, 2012

I just came back (07/2012) from KK trip with my female friends. We are very disappointed with their service and working attitude.

1. You have to figure out how to use the water heater.
2. Air-cond leaking, even though we had been changed of two rooms but in the end still the same. room 702 & 202.
3. Front Desk staffs have no smile & no welcome greeting. You will feel helpless when asking for assistance.

Don't doubt that is a good location hotel but we will not stay in anymore in future.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
70 reviews 70 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed June 1, 2012

On a recent weekend excursion to the city of Kota Kinabalu, in Sabah, Malaysia, I booked two nights at Imperial Boutec Hotel located right smack in the city centre. The rates were hard to pass up given the location and the reviews so hey, I gave it a go.

First up, Imperial Boutec Hotel is a mouthful and it's oddly located on the 7th floor of a shopping mall, Warisan Square to be exact.Additionally, it's just across from the famous waterfront where the Filipino Market is and beside Le Meridien. Being there is really convenient as it's quick access to the airport, to the shops, and to the city.

The thing though, Warisan Square is essentially 3 interconnected buildings and within it, there are 2-3 other hotels. Imperial Boutec doesn't really make it that easy to find. FYI, it's located on the only building (the middle one) which has 7 floors. Parking is available on the few floors just below the hotel, accessible via the same lift.

On arrival at the hotel (after getting briefly disoriented in the mall), you come to an odd lobby. It reminded me of an office for one of those multi-level marketing outfits - tries too hard, directionless, and plain unsettling. But small matter since I wasn't planning to spend time in the lobby (though free WiFi is only available here). The service though is deplorable. No smiles, no welcome, nothing... the whole process felt like going to a bank 5 years ago. Come on people, you can do so much better.

Now, remember the hotel is on the 7th floor. I was then given a room number beginning with 6. So naturally, I started to look for an escalator or lift to go down a floor (she pointed me away from the elevators in which I came up in). After not finding any, only then did the totally unhelpful receptionist said that ALL rooms are on the floor but numbered differently based on no apparent system that was clear to me. If you imagine a broad empty space and then start arranging the rooms in parallel lines but leaving a gap between them (picture below), you can imagine the layout of the hotel. I guess the only reason for the gap is to justify having windows but really, will you leave your window open so that other hotel occupants can come up and look at what you're doing?

In any case, the most important element is the room and in that area, thankfully, the hotel delivers (relative to price of course). The rooms are not too small, comfortable, and clean. Plus there are some nice fringe pluses, not all needed. The things I liked are the bed and pillows, lighting, safety deposit box (though mine wasn't working) and bathroom layout. The things I don't are the space hogging chaise lounge, the shower apparatus, and snowy TV reception. So overall, am happy with the room. There are some finishing annoyances like floors that aren't well locked, airconditioner that drips, and low water pressure but for a short stay, it's not a deal breaker.

Standard things you expect from a hotel and from a 'budget' hotel, well, it's nice to have. Too bad in-room Internet is LAN only, but it is complimentary. If you get a room that's close to the lobby, you might be able to access the free WiFi.
TV channels are decent but reception is snowy.

The shower apparatus (whatever this is called) is quite a monstrosity. It's plasticky (read cheap) and took me awhile to figure out how to operate it. Really, would it be that hard to place a sign? Water pressure is a bit low though and shower head mount is way too low.


PLUS:

Great location though the Warisan Square mall has seen better days.
Rooms are nicely furnished and comfortable.
The room rates are very competitive.


MINUS:

No free WiFi in the rooms.
Poor customer service.
Water pressure is a bit low.

Visit my blog for photos: http://www.danjumbuck.com/2012/06/hotel-review-imperial-boutec-hotel-kota.html

Room Tip: Pay a little more if you like a seaview otherwise be contented with no usable windows (unless you wa...
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  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 30, 2012

its really a nice interior budget hotel.
yet, d facilities in the room are not that good....
me & 2 of my colleagues stayed in a room. my bed was an extra bed...a very dirty extra bed...
luckily, end up the hotel had another bed to change for me.
another thing bad was the shower room. the water sometimes has sometimes dun has,

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 16, 2011

It was my second time staying in this hotel and I personally think it's really worth staying. The hotel is located on 7th floor of the Warisan Square building thus you must take the lift in order to go to the lobby. There was no fridge in the room but hair dryer, safety box were available and even internet connection through lan cable; wi-fi however was very weak. One thing I dislike bout the hotel is that their shower heater is not user friendly. It took us long time to figure how to turn it on and we ended up asking help from the staff to show us how to on it. And the heater produced loud noise each time when we use it. Other than this, we had pleasant stay with this hotel :)

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Boutec Hotel

Address: 7th Floor, Warisan Square, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Room Service
Hotel Style:
Ranked #56 of 97 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imperial Boutec Hotel 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hotel Imperial Boutec
Imperial Boutec Hotel Kota Kinabalu, Sabah

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