stayed 2 nights at the hotel for conference with my colleague. its take 5 days for me to receive the quotation, although i call the pic every day. check in is smooth. room is okay, toiletries is very limited for 4 stars hotel, channel also limited. the food is average, especially at conference dinner.
agreed with perantaukota, the service is quite bad. night before check out, i specifically ask the staff to kept my ice pack at freezer to make sure the ice pack is frozen. unfortunately, when i ask for my ice pack before check out, my ice pack is not frozen. the staff also said that he took the ice pack at chiller section. i felt frustrated because i have to find another alternative to make sure my milk (EBM) not spoil the time i arrived. fortunately, the staff at the palm cafe is very helpful, without any complained she help me filled the cooler box with ice that she took from the cafe.
over all, the hotel is maybe suitable for person traveling alone with busy schedule. the hotel really need to train their staff to smile and be more helpful especially at the front desk. for the first time i felt so bad to communicate with hotel staff that not smiling at all and mumbling at the same time.
- Official Description (provided by the hotel):
- On the fringes of the city of Putrajaya, lies Palm Garden Hotel, a 4-star resort hotel nestled in 330-acres of scenic and lush IOI Resort City. The resort is strategically located 5-minutes from the heart of Putrajaya Administrative centre, 30-minutes from Kuala Lumpur and the Kuala Lumpur International Airport, Sepang. The hotel sports 151 tastefully furnished rooms surrounding a courtyard, 5 dining outlets, 13 multi-function banquet rooms and a host of recreational activities including Palm Spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, HotelTravel.com, Expedia, Orbitz, Cheap Tickets, Despegar.com, Odigeo and Tingo so you can book your Palm Garden Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.