We stayed at the Pullman Putrajaya Lakeside for a company event. The hotel is in a quiet side of Putrajaya near the Putrajaya International Convention Center, and is right beside Putrajaya Lake which makes for some nice views if you have a room facing the lake. We stayed at the Rafflesia wing, which has a Borneo theme to it. The other wings have different themes.
At first glance, the hotel seems very nice, and there is a lot of space for walking around. There is a clock tower in the middle of the grounds which seems to show different time zones on different sides of the tower but they didn't bother to indicate which time zone each side was showing. The grounds are maintained well, and you can also walk over to the Putrajaya Marina and also a man-made beach right by the lakeside, although the beach is pretty small. The hotel also has a Wii room and games room, although we didn't check these out due to time constraints.
The layout is a bit confusing if you don't know where you're going. If you drive in, the drop off point is in the basement and you have to go up a floor to get to the lobby to check in. Different facilities are in different wings, too, with signage not very prominent. Finding the main restaurant was a bit tough trying to rely on the signage.
The room we stayed in looked quite neat and cosy, while the materials used seemed to be of high quality, but we soon encountered little things that didn't quite gel with the 5 star rating this hotel claims to be. The air-conditioning never really felt like it changed although we tried to change the fan speed from 1 to 3. Also, the hot water in the shower was almost non-existent, to the point where we had to turn on the hot water in the shower to maximum and no cold water, and all we got was a small trickle of water. The tiling work was shoddy at the taps in the shower, with huge gaping holes allowing you to see behind the tiles. Although I don't expect absolute spick and span when I go to a hotel, at least it would be nice to not have cobwebs in the shower, either. Also, the sink splashed water all over when turned on unless you knew to turn it on very gently.
Food was okay, with breakfast being rather good except for porridge being served icy cold instead of steaming hot. Breakfast was rather much better than dinner.
In summary, the Pullman was okay, but it definitely doesn't live up to its 5 star billing. Service was good and friendly, although there were a number of things they need to really look at before they can live up to that claim.
- Official Description (provided by the hotel):
- The first premier ‘Malaysian Icon Hotel’, Pullman Putrajaya Lakeside is located 25 minutes from the KL International Airport with easy access to Kuala Lumpur city centre and Sepang Circuit via ERL transit train or by car through a network of highways. It is the epitome of class with exquisite accommodation, contemporary elegant cuisine, large signature spa facilities and an endless array of recreational activities from fitness centre, games & Wii room to kids club and water sports such as canoe, kayak, paddle boat, cruise and water ski.Sprawled over four acres on the shores of the Putrajaya Lake, this spectacular 281 rooms including suites and 34 service apartments’ 5-star hotel is meticulously crafted to depict architecture and ambiance that are distinctively ethnic Malay, Chinese, Indian and of the Borneo continent. Experience Malaysia’s multicultural showcase at its best. ... more less
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- Also Known As:
- Pullman Putrajaya Lakeside Hotel Putrajaya