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“Best choice in Prai, Penang” 4 of 5 stars
Review of Ixora Hotel

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Ixora Hotel
3.5 of 5 Hotel   |   3096 Jalan Baru | Bandar Perai Jaya, Perai 13600, Malaysia   |  
Hotel amenities
Ranked #2 of 3 Hotels in Perai
Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Best choice in Prai, Penang”
4 of 5 stars Reviewed March 6, 2013

First time been here for business purpose. New hotel which officiated in 2011, the room is very spacious & comfortable, lighting is good, bathroom is big too. I like the WiFi service here, stable and fast, this is very good to person who come with laptops for business purpose, like me. Penang Megamall is just located beside, convenient to grab some food and buy stuff. The customer service is polite and good. The only thing I do not prefer is...the pillow is too soft for me.
Rooms for improvement:
- provide more variety of food for breakfast buffet

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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74 reviews from our community

Traveler rating
    9
    36
    19
    6
    4
See reviews for
15
5
2
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 14, 2013

I stayed here during the CNY weekend. This hotel is new and provides excellent service. The reception staff were very accommodating and friendly. The room is spacious, clean and nicely decorated. The location is just right for holiday makers and business people. A mall sits next to it and the Penang bridge is just a 10 minute drive. Food served for breakfast was good and plentiful.

Room Tip: Wifi can be accessed from the 2nd floor but not on other higher levels.... but you could access it f...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IxoraHotel, Owner at Ixora Hotel, responded to this review, February 15, 2013
Thank you for your positive feedback. We are pleased you enjoyed our friendly service and convenient location.

However we do offer both wired and wifi free Internet access throughtout the hotel. We apologise if this was not made clear during your stay.

We hope to welcome you back soon for a more refreshing experience.
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SG
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

Thought this hotel was ok from the reviews but it fell far short from expectations
1. room to room phone line was not working
2. stayed for two nights and zero housekeeping was done even though the lights for housekeeping was on
3. ants on bed
The reasons above are enough to stop me from choosing this hotel anymore especially with this price point.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IxoraHotel, Owner at Ixora Hotel, responded to this review, February 13, 2013
We would like to offer a sincere apology for the inconvenience it may caused during your recent visit.

We have taken special notes of your comment and will share this message with our team for improvement.

We value you as a customer and look forward welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 1, 2013

Being new, there were teething problems like the door card key did not work the first time.
The latch had to be adjusted. Half the counter staff smiled, they rest did not know how to.
The room is still new with good view, spacious enough with good sized bathroom.
The bedding and lighting suit to my liking and I could sleep easily without counting the sheeps.
The floors are a bit quiet and peaceful may because the occupancy rate was a bit low then. But you see the crowd at the coffee house. The breakfast spread is adequate with enough variety and you could snugg your time there.
Car park was ample and one could take the ferry across to the island and enjoy nasi kandar. My choice would be the corner coffee shop of Merlin Hotel. After a few hours of adventure to Chowrestar Market, Telok Bahang or round the island by car, head home for Izora Hotel, again by ferry. The hotel has a shopping mall at the very next building, if you require to purchase personal items.
One visitor wrote that he was happy the mini bar was free. I think he forgot, the room with complimentary mini bar has a slighlty higher price tag than the room with the mini bar that you pay what you consume.

Indoor meals are ok. I always try out the house's choices. Of course if you are on a budjet, walk to the nextdoor mall.

All in all, the hotel is a choice for me. My wife and I shall be staying there in mid February also to conduct a training session in Perai.
Downside: Ixora does not have a swimming pool just yet. It is not a priority to me.

Room Tip: Ask for higher floor, island or sea view. Don't be too late for breakfast. You need a little bit...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2012 via mobile

Tried this hotel after my bad experience with Pearl View hotel. First impression. Staff was friendly. Spacious entrance to lobby and parking. Basement is huge. Very good access to lifts from basement.

Checked in. Booked 2 rooms for a night. Rooms were surprisingly luxurious and clean. Room is equipped with a nice LCD TV with good movies which is a plus point. Toilet is clean and spacious with double sink. Hot water is sufficient. A/C is good.

The downside, bed is too hard and pillows are a little too soft for my liking. What was nice is that they provide you with 4 pillows which is great and room slippers.

Love the indoor and outdoor cafe with good selection of food. Breakfast is not too bad. Hotel is also equipped with a business centre where you can use the Internet and printer.

Besides that I would recommend this hotel to anyone who wishes to stay in Perai.

Will return if room prices and cleanliness is maintained.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ipoh
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 20, 2012

a very clean room which is my priority.
room size is just nice for 2 occupancy
comfy bed with nice shower
definitely will return back
parking is provided
main lobby with modern decorations
breakfast was ok

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipoh, Perak, Malaysia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 7, 2012 via mobile

This is not my first time staying here as business visit hotel. The hotel is quite new and nice to stay, normally I'll stay in premier room, the best thing I like is the complimentary mini bar snack and drinks in the room, with fresh cut fruits as well. New hotel always clean and the bed is nice. Nearby with a mall with cinema. Not a bad choice after all! Recommended!

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ixora Hotel

Address: 3096 Jalan Baru | Bandar Perai Jaya, Perai 13600, Malaysia
Location: Malaysia > Penang > Seberang Perai District > Perai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Perai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ixora Hotel 3.5*
Number of rooms: 326
Official Description (provided by the hotel):
The Ideal Place for Private Functions, Business Events & Corporate Activities. ... more   less 
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Also Known As:
Ixora Hotel Penang/Perai, Malaysia

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