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“Great location, fantastic view.” 4 of 5 stars
Review of Bellevue The Penang Hill Hotel

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Bellevue The Penang Hill Hotel
Bukit Bendera, Georgetown, Penang Island 10450, Malaysia   |  
Hotel amenities
Ranked #36 of 48 hotels in Georgetown
Washington, DC
1 review
4 helpful votes 4 helpful votes
“Great location, fantastic view.”
4 of 5 stars Reviewed December 11, 2008

I came to Penang Hill while the cable car line was down for repairs, so I was actually the only guest on the Tuesday night that I stayed, and the service was very good. I would definitely recommend the hotel for a romantic getaway, or a quiet retreat. The hilltop location is absolutely unique on Penang island; the rooms do not have views per se, but the restaurant has the best view on Penang island. My room was large and very clean, with adequate towels and seating, but the carpet was somewhat worn. The hotel is somewhat more expensive than similar properties in Malaysia, but there are no competitors on Penang Hill. The prices will probably go up when the cable car comes back into service. Hotel guests get free admission to the impressive aviary exhibit, with 20 or more exotic birds.

  • Liked — The location and views.
  • Disliked — Accesibility
  • Stayed July 2008, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed June 23, 2008

We love Malaysia and this is the first time I've been moved to post a warning on a Malaysian hotel.

Penang Hill is a delightful area and one we wanted to stay. The Bellevue is the only hotel: it has an excellent location on the hill - central and convenient for walking and the funicular railway. The rooms are a good size. The lawned garden is attractive with nice views over the city (no views from the rooms).

BUT BUT BUT sadly it has to be one of the dirtiest and most sloppily run hotels. We prepaid three nights but gave up and left after two. What did we dislike?
- filthy carpet in the room. OK, we can wear slippers.
- discoloured and dirty paintwork throughout. This room hadn't seen a coat of white paint in many years. OK, don't look.
- one small old threadbare towel each. Ok we carry towels.
- very very old badly discoloured bath (enamel all peeled off), no water, only cold from a shower hose. Old insanitary loo.
- no soap. OK, we carry soap. BUT a sign saying "treated water no soap needed". Doesn't work, not true!

The thing that turned it from unpleasant to unacceptable was the fact that during the three days NO-ONE came into the room EVEN ONCE, to clean, make up the bed, the usual. By Malaysian standards this is quite an expensive hotel (easily ** equivalent) - certainly not sold as a fleapit or an unserviced room rental.

It's a shame because, given its location, this place should make a fortune. Mind you, given they seem to spend nothing on cleaning or maintenance they have minimal expenses so it probably does make a fortune!

  • Liked — leaving it
  • Disliked — Dirty, long-overdue for renovation, NO room cleaning durnign stay
  • Stayed May 2008, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Bellevue The Penang Hill Hotel

Address: Bukit Bendera, Georgetown, Penang Island 10450, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Hotel Style:
Ranked #36 of 48 hotels in Georgetown
Price Range (Based on Average Rates): $
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Also Known As:
Bellevue The Penang Hill Hotel Georgetown

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