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“Uplifting hotel perfect for recovery.” 5 of 5 stars
Review of Bellevue The Penang Hill Hotel

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Bellevue The Penang Hill Hotel
Bukit Bendera, Georgetown, Penang Island 10450, Malaysia   |  
Hotel amenities
Ranked #37 of 49 hotels in Georgetown
Denver, Colorado
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Uplifting hotel perfect for recovery.”
5 of 5 stars Reviewed August 18, 2011

I came to the Bellevue quite on a whim. I expected the rate to be well over what a budget traveler could afford. To my surprise it was quite reasonable and turned out to be just the respite I needed to recover from what had turned out to be an otherwise disappointing vacation.

The hotel is a charming world heritage building. It is surrounded by beautiful gardens and a bird park. RM5 to visit, but free to guests staying at the hotel. It is also near the nature trail, and not too far a walk from the trolley that goes up the mountain. There is no air con in the rooms, but the mountain is cool enough at night that I didn't even notice.

The hospitality and attentiveness of the staff was world class. I would highly recommend this for any travelers wanting a quiet get away.

Room Tip: The hotel is small, only 11 rooms, so it might need to be pre-booked during high season.
See more room tips
  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Washington, DC
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 11, 2008

I came to Penang Hill while the cable car line was down for repairs, so I was actually the only guest on the Tuesday night that I stayed, and the service was very good. I would definitely recommend the hotel for a romantic getaway, or a quiet retreat. The hilltop location is absolutely unique on Penang island; the rooms do not have views per se, but the restaurant has the best view on Penang island. My room was large and very clean, with adequate towels and seating, but the carpet was somewhat worn. The hotel is somewhat more expensive than similar properties in Malaysia, but there are no competitors on Penang Hill. The prices will probably go up when the cable car comes back into service. Hotel guests get free admission to the impressive aviary exhibit, with 20 or more exotic birds.

  • Liked — The location and views.
  • Disliked — Accesibility
  • Stayed July 2008, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peripatetic member
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed June 23, 2008

We love Malaysia and this is the first time I've been moved to post a warning on a Malaysian hotel.

Penang Hill is a delightful area and one we wanted to stay. The Bellevue is the only hotel: it has an excellent location on the hill - central and convenient for walking and the funicular railway. The rooms are a good size. The lawned garden is attractive with nice views over the city (no views from the rooms).

BUT BUT BUT sadly it has to be one of the dirtiest and most sloppily run hotels. We prepaid three nights but gave up and left after two. What did we dislike?
- filthy carpet in the room. OK, we can wear slippers.
- discoloured and dirty paintwork throughout. This room hadn't seen a coat of white paint in many years. OK, don't look.
- one small old threadbare towel each. Ok we carry towels.
- very very old badly discoloured bath (enamel all peeled off), no water, only cold from a shower hose. Old insanitary loo.
- no soap. OK, we carry soap. BUT a sign saying "treated water no soap needed". Doesn't work, not true!

The thing that turned it from unpleasant to unacceptable was the fact that during the three days NO-ONE came into the room EVEN ONCE, to clean, make up the bed, the usual. By Malaysian standards this is quite an expensive hotel (easily ** equivalent) - certainly not sold as a fleapit or an unserviced room rental.

It's a shame because, given its location, this place should make a fortune. Mind you, given they seem to spend nothing on cleaning or maintenance they have minimal expenses so it probably does make a fortune!

  • Liked — leaving it
  • Disliked — Dirty, long-overdue for renovation, NO room cleaning durnign stay
  • Stayed May 2008, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Bellevue The Penang Hill Hotel

Also Known As:
Bellevue The Penang Hill Hotel Georgetown
Address: Bukit Bendera, Georgetown, Penang Island 10450, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Hotel Style:
Ranked #37 of 49 hotels in Georgetown
Price Range (Based on Average Rates): $
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