I felt so embarrassed because I brought my brother's family from Singapore. They were shocked at the service and maintenance of the hotel! The rooms were dirty, there was a thick layer of dust on the telephone in the room and the bed frame. The balcony was not swept. What was worse was the staff !!! The server making fried eggs was upset with us when we asked her to fry six eggs for us. She put on a sour face and reluctantly did it for us. The receptionist Sanges was the worst receptionist I have ever met!!! She blinked at me and ignored mee when I asked for the day's newspaper and just chucked it at me when I asked for it the second time. Teach her some manners!!! She is representing the hotel by being at the front office, so ask her to behave or kick her out!!! The whole room vibrated every time the compressor came on so I couldn't sleep the whole night. Naza- please improve! Don't shame the Malaysian tourism industry. Hotels like yours give Malaysia a bad name!
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- Also Known As:
- Naza Hotel Georgetown
- Naza Hotel Penang/George Town