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“Worst hotel” 3 of 5 stars
Review of Naza Hotel

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Naza Hotel
2.5 of 5 Hotel   |   No.555, Jalan CM Hashim | Tanjung Tokong, Georgetown, Penang Island, Malaysia   |  
Hotel amenities
Ranked #37 of 50 hotels in Georgetown
1 review
1 helpful vote 1 helpful vote
“Worst hotel”
3 of 5 stars Reviewed November 18, 2012 via mobile

Literally that's the worst hotel I have never been. Fresh urine stained toilet seat, yellow linens, vanity doesn't drain the water. They have already changed the room twice for me, feels like I need to sleep in my jeans tonight. I checked the original price was 500+, now it's on sale. I got the price for RM 140. Now i totally understand. I don't think it's worth even RM 40.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Penang
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 15, 2012

Stayed in the Family Suite. The room was spacious and very big. It was really comfortable.
The basement car park to the ground floor (reception area) had only stairs. So you have to carry your bags up the stairs. Parking is limited at the carpark and if you are unlucky to hit a conference going on, then you have to park outside in the housing area.
Food at the restaurant was good for the pricing. A lot of variety. However, there was one meal where the white rice was undercooked.
Lift went blackout while we were inside, making it a scary situation as it was pitch darkness. Luckily, it only happened once during my 3 days stay.
Location is very good as there is a food court (Viva) just outside the hotel, making it very convenient to sample the local food.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 5, 2012

stayed in this hotel for 1 night in november.other than location which is near the beach, the facilities suck.The staff at the check in counter wore no smiles.No wifi available, pool is dirty.The room is dimly lit, watermarks on the wall, iron mark on the table.The carpet has dubious looking dark spots.Housekeeping service is practically non existent, called for hairdryer twice in an hour but no one came at all. Bed is lumpy and dismal selection of tv channels

Not worth the advertised price at all.I'd rather stay in town and travel

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baroda, Gujarat
Top Contributor
101 reviews 101 reviews
45 hotel reviews
Reviews in 30 cities Reviews in 30 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed October 24, 2012

Stayed at hotel 2 Night with friends, Good location on Beach, Nice food, good service. clean hotel penang is good city. we have taken Star Cruise 1 night experience it is great. Penang having 2 Indian restaurent, food is good and love to see South Indian Market very Big in Penang old Town. Little South India!!!!!!!!! gr8888888888

Room Tip: ocean view top floor
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MALAYSIA
Top Contributor
102 reviews 102 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 9, 2012

Reserve a Dlx room through Agoda last minute deals. Check-in process is prompt,lift encounter blackout during our first ride,no emergency light. The service personnel also share the same lifts,sad..Room is bright and spacious, they did not mop the floor or change our sheets overnight, only towel and bathroom amenities are replaced. The bed is too soft,"spring" effect is gone. The bathroom surprised us with few defects: stopper in the basin really "stopped"the water flow, so we remove it instead;the shower head can't be adjusted to a certain height due to the holder does not lock it well, then the water tap almost fell on my feet during shower! The bathroom wooden door will swing freely if you don't shut it with a 'BANG"
Location is convenient for short holiday,bus station is about 5min away,food is available from the chinese food court or Malay food stall opposite the main road.
Room overlooking the Chinese Swimming Club has a magnificent sea view as well. The hotel pool is not bad,especially for family with children.

Room Tip: Higher floors,we had 1008- great view & spacious
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 24, 2012 via mobile

The hotel facilities is nice..i enjoy my sea view breakfast very much..but the room is quite old..but with this kind of price it is reasonable for stay here..staff here are quite nice and acting fast when im required something from the housekeeping..can be try if have a budget trip to penang..

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
77 reviews 77 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 16, 2012

Booked two twin rooms and a double room for a family stay-cation. While the rooms are cheap (USD35 per twin room, USD46 per double room with breakfast), the inconvenience makes you wish you pay more.

1. Air conditioner didn't work for one of the rooms. TV screen was static. Busted lamp in the other room. Leaking toilet tank in the same room. Had the maintenance personnel in those rooms for quite a while, which ruined the trip a little.

2. Food is substandard. Even though it is a Muslim-run establishment, I don't mind having halal food but the variety is poor and the quality is below average. Fortunately Penang is renowed for great hawker fare island-wide outside of the hotel.

3. The access of beach made everything else worthwhile :) The pool is very small though but the beach is good enough.

4. Staff was actually very friendly and helpful. Shame that the hotel conditions were too bad but they were trying hard to help us with the issues in the rooms.

5. Wifi was provided for free (part of the promotion), decent connection. Car parking available at the basement.

6. There is a food centre right opposite with local fare and seafood :) Helps a lot for the sad meals in the hotel. Location is pretty close to Gurney Drive down the road and Batu Ferringhi up the road.

So, there you go. It is still ok but you cannot have high expectations.

Room Tip: Only double rooms have sea view. All the other single and twin rooms have side view.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Naza Hotel

Address: No.555, Jalan CM Hashim | Tanjung Tokong, Georgetown, Penang Island, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Beach Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #37 of 50 hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Naza Hotel 2.5*
Reservation Options:
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Also Known As:
Naza Hotel Georgetown
Naza Hotel Penang/Georgetown

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