Stayed in the Family Suite. The room was spacious and very big. It was really comfortable.
The basement car park to the ground floor (reception area) had only stairs. So you have to carry your bags up the stairs. Parking is limited at the carpark and if you are unlucky to hit a conference going on, then you have to park outside in the housing area.
Food at the restaurant was good for the pricing. A lot of variety. However, there was one meal where the white rice was undercooked.
Lift went blackout while we were inside, making it a scary situation as it was pitch darkness. Luckily, it only happened once during my 3 days stay.
Location is very good as there is a food court (Viva) just outside the hotel, making it very convenient to sample the local food.

stayed in this hotel for 1 night in november.other than location which is near the beach, the facilities suck.The staff at the check in counter wore no smiles.No wifi available, pool is dirty.The room is dimly lit, watermarks on the wall, iron mark on the table.The carpet has dubious looking dark spots.Housekeeping service is practically non existent, called for hairdryer twice in an hour but no one came at all. Bed is lumpy and dismal selection of tv channels

Not worth the advertised price at all.I'd rather stay in town and travel

Stayed at hotel 2 Night with friends, Good location on Beach, Nice food, good service. clean hotel penang is good city. we have taken Star Cruise 1 night experience it is great. Penang having 2 Indian restaurent, food is good and love to see South Indian Market very Big in Penang old Town. Little South India!!!!!!!!! gr8888888888

Reserve a Dlx room through Agoda last minute deals. Check-in process is prompt,lift encounter blackout during our first ride,no emergency light. The service personnel also share the same lifts,sad..Room is bright and spacious, they did not mop the floor or change our sheets overnight, only towel and bathroom amenities are replaced. The bed is too soft,"spring" effect is gone. The bathroom surprised us with few defects: stopper in the basin really "stopped"the water flow, so we remove it instead;the shower head can't be adjusted to a certain height due to the holder does not lock it well, then the water tap almost fell on my feet during shower! The bathroom wooden door will swing freely if you don't shut it with a 'BANG"
Location is convenient for short holiday,bus station is about 5min away,food is available from the chinese food court or Malay food stall opposite the main road.
Room overlooking the Chinese Swimming Club has a magnificent sea view as well. The hotel pool is not bad,especially for family with children.