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“Position is everything..” 4 of 5 stars
Review of G Hotel Gurney

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G Hotel Gurney
4.5 of 5 Hotel   |   168A Persiaran Gurney, George Town, Penang Island 10250, Malaysia   |  
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Ranked #17 of 72 Hotels in George Town
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Position is everything..”
4 of 5 stars Reviewed September 30, 2013

My stay at the G was wonderful. The hotel looks directly over the bay and is nestled between two fantastic shopping centres and has many restaurants to choose from. The food and the service by the pool and bar was very good and overall I found the staff very helpful. Dinner at Sesame & Soy was devine. I would highly recommend a stay at the G Hotel while in Penang.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Linda9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,282 reviews from our community

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Green Bay, Wisconsin
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed September 27, 2013

I travel to Malaysia several times a year, and generally stay at G because of its convenience to work, shopping and a good variety of restaurants. But the staff is marginal, there is always lots of confusion at check in, and the hotel has an overall time worn sort of feel. The best view from the rooms looks out on a bay that is very shallow, so it basically looks like a mud flat with dead fish and garbage lying on the mud. There are better choices on the island, e.g. The Equitorial.

Room Tip: Don't stay there for the view
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank hillis06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong kong
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 24, 2013

Very disappointed to know about the 2 weeks pool repair during the current 5 night stay for my vacation in hot and humid Penang island. No prior notification (which I will choose other hotels) and no plan to allow guests to enjoy swimming in other hotels during the repair period. Not a honest and caring hotel management.

Will not return again and will not recommend to others.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 29, 2013
Dear Guest,

Firstly, I was sorry to learn of your concerns with your recent stay and at the outset, would like to offer my sincere apologies for the disappointment you have expressed.

Unfortunately the pool had an unexpected leak and we therefore had no alternative but to close the pool for these emergency repairs. As this was an unexpected event, we placed a notice in our guest rooms and also updated our website with the information which did of course still cause inconvenience to our guests which we sincerely apologise for. We had stated it would take 2 weeks to ensure we covered the timeframe, however we have been able to complete the work in less than 10 days and the pool is now fully operational.

Once again I apologise the inconvenience and thank you for taking the time to share your feedback with us.

Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 23, 2013

Staying at exec floor, the room phone wasn't working once check in, took a day for maintenance of 4 man to come and fix it. Pick up and transfer service very poor, no communication given even after booked. Bad communication between departments, need to wait even book the chauffeur before arrival. Front desks need more staff to cover the customers, long q with standard service. Only adv is location. Not worth price paying for exec room if compare to others hotel, definitely not recommend.

Stayed September 2013, traveled as a couple
Helpful?
4 Thank Mandy_Kannel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 29, 2013
Dear Guest,

First of all, thank you for taking the time to share your recent stay on Tripadvisor. I would like to offer my sincere apologizes for the less than satisfactory service.

The issues raised have been investigated and appropriate action has been taken to prevent the same inconvenience re-occurring in the future. I do hope you will accept that the difficulties you experienced are certainly not reflective of our normal standards.

Once again, for taking the time to bring your concerns to my attention. We are grateful for your support and do hope that we may have the pleasure of welcoming you back in the future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 20, 2013

Travelled to penang in july this year and stayed at the G hotel the staff where very helpful and went out off there way the instruct you on places of interest the rooms where big and spotless breakfast was included and the spread great they also have a night club inhouse called the g-spot which had some really good bands that intermingled with the guests the pool on the 4th floor was great with a pool bar handy. we stayed for 7 day and would stay again if in penangi

Room Tip: we faced the ocean on the 7 floor
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank colin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 29, 2013
Dear Guest,

Thank you for staying with us. We are delighted to read that you enjoyed your recent stay at G Hotel and will return when you are next in Penang.

We look forward to welcome you back in near future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

We stayed in the executive rooms, so in terms of room size and comfort, it was good. Unfortunately the swimming pool was closed for some emergency repairs and the room had no bathtub for the kids to play.

Location of the hotel was excellent, just beside the big shopping mall and the hawker food stalls were also within walking distance.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gkc1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 29, 2013
Dear Guest,

Thank you for taking the time to post your review regarding your stay in our hotel. We are always glad to hear from our guests.

Unfortunately the pool had an unexpected leak and we therefore had no alternative but to close the pool for these emergency repairs. As this was an unexpected event, we placed a notice in our guest rooms and also updated our website with the information which did of course still cause inconvenience to our guests which we sincerely apologise for. We had stated it would take 2 weeks to ensure we covered the timeframe, however we have been able to complete the work in less than 10 days and the pool is now fully operational.

Please be informed that our Deluxe Rooms and Suites do have a bathtubs which we will be more than happy to arrange for your next visit should you require.

Once again, we look forward to welcome you back in the future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hongkong, china.
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed September 18, 2013

If you prefer a spa hotel, go to Batu Ferringi,
otherwise this hotel in my opinion is second to none
in terms of location,neighbourhood and amenities.
It abuts the new and upmarket Guerney Plaza and
then the Guerney Drive Hawker Centre. Rooms are huge
but lacking coziness (we had Room 620, a corner one).
Free wi-fi is provided which is a blessing. Breakfast
selection was not too much but adequate with fresh
squeezed fruit juices. Concierge were helpful, cheerful
and efficient. Unfortunately other staff did not seem to
possess the same awareness; their service was pleasant
but rather slow. The swimming pool area is excellent but
service lacking. Changing room facilities was really a
shame and no way to match the hardwares.This lack of
efficient detailing is obvious, especially in our bathroom.
All in all, it was a pleasant stay and great value for money.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank theodoric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
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Additional Information about G Hotel Gurney

Address: 168A Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in George Town
#6 Family Hotel in George Town
#7 Romantic Hotel in George Town
#8 Luxury Hotel in George Town
Price Range (Based on Average Rates):
Hotel Class:4.5 star — G Hotel Gurney 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
G Hotel is your urban thirst quenching oasis, prime for both discerning business and leisure travellers. Grand as it can be, the entrance lobby itself speaks volumes of the exclusivity of what lies within. Furnished with contemporary designs like the iconic Spoon Chair by Kartell, Felt Chair by Capellini and Shell Chair by Hansen, douse your senses with visual elegance and ergonomic comfort aimed at turning even the simplest act of waiting into a unique one. Rich in modern contemporary architecture and opulent interior designs, the 312-room hotel evokes a sense of grandeur, one which is left for you to experience. ... more   less 
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Also Known As:
g Hotel Georgetown
g Hotel Penang
G Hotel Gurney Penang/George Town

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