We stayed as a family of four with two toddlers. My kids loved the pool but I thought it was a bit too cold and pool surface was a bit rough. The hotel service was good (especially the concierge, housekeeping and front desk). The location is superb as it is connected to Plaza Gurney, and today (23 July), another mega mall Paragon is opening next to the hotel, so its now in between two big shopping centers! We tried the nyonya food at ground floor of Plaza Gurney and the food was good. There is also a McD next door (you can see it from your check in counter, how convenient is that!), and there is also a salon called Aviation Professional that is behind the hotel - within 8 mins walk. For travelers that are meeting up with friends in Penang and would like to go to town to eat, this is a good place to stay vs Batu Feringgi beach which is further from town. We had a great 4 days in penang, and my kids didnt want to leave!