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“Lovely Stay at a Strategic Location…!!!” 5 of 5 stars
Review of G Hotel Penang

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G Hotel Penang
4.5 of 5 Hotel   |   168A Persiaran Gurney, Georgetown, Penang Island 11250, Malaysia   |  
Hotel amenities
Ranked #8 of 48 hotels in Georgetown
Klang, Malaysia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
“Lovely Stay at a Strategic Location…!!!”
5 of 5 stars Reviewed February 22, 2013

Depending on the type of holiday you are looking forward to, Penang literally offers both; the beach and the city with both offering equal fun and thrill. Had the beach stay in Batu Ferringhi last year and this year we opt for a city stay instead.

G hotel is strategically located at the stretch of Gurney towards the end of the road which adjacent to a huge shopping arcade and the favorite Gurney hawker center is just 5 mins away. The hotel looks new and has a huge lobby to accommodate its guests either checking in, checking out or just patrons to the hotel facilities ie. Lounge, Coffee House and etc. Checking in was smoothed and was surprised with a scoop of ice cream for each of us as the welcome dessert. Something different from the norm like juices. Nevertheless, one set back which certainly hope the management will look into other alternative will be the amount charged to credit card as deposit. Instead of an offline transaction, we are charged immediately with a deposit of RM1,500.00 upon checking in. Which we only stay for 2 nights and is lesser than RM1,000.00. So do take note of this slight set back.

We booked the Deluxe Room and understand that each floor there is only 2 units of such rooms and is all sea facing units. These units are at the corner of the floor and should you have a bigger travelling group, do consider taking the Superior room next to the Deluxe room. If you can get that, you can actually share the same entrance via the 3rd door and leave individual room door open. Room is nice and clean with sufficient toiletries and towels to cater to our daily needs. Daily housekeeping is on time and service is fast. On top of that there are free wi-fi and free consumption of the mini bar. Although there is nothing much to shout about on what it has to offer (all are non alcoholic beverage), still is really a nice move from the hotel to do so and it will be top up daily. Toilet is clean with separate space for all area where you do your business and shower or even a dip at the tub. The bed is to our likings; not too hard and not too soft and the room air condition is working well. And it has a huge space to cater for another extra bed should you need any. The esplanade along the Gurney will be lively towards the evening till the late nights. You can hang around the esplanade to enjoy some sea breeze while enjoying a slow walk along it. If you are driving, do get back to the hotel before rush hour starts or after the rush else you will be stuck in the jam and it can be quite bad. Is very lively there and you got to see all walk of life hanging around the area. They do have a spa center and a saloon at 3rd floor together with its infinity pool overlooking the shopping arcade.

Did not try the hotel food during our stay as there is so much to offer at the hawker centre and the shopping center just across. The shopping center does have a wide variety of shops, pharmacy, eatery, cinema and etc to fill your needs. Overall is a nice stay and am looking forward to our next visit to Penang again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Penang, responded to this review, March 4, 2013
Dear YongCK,

I would like to thank you for taking the time to write your review on Tripadvisor regarding your recent stay. I am delighted to hear that you enjoyed your overall stay with us.

Referring to your comments, please be informed that the deposit collected upon check in through your credit card is for a pre-authorisation charge which is hotel standard procedure to block an amount to cover expenses during a guest stay. Upon check out, should a guest choose to pay their account in cash or another credit card, then we instruct the bank to release the blocked amount, however it is subject to individual card issuance bank in regards to the time frame in releasing the payment.

Once again, thank you for your constructive and valuable feedback. We look forward to welcoming you back in the future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
ipoh, malaysia
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 21, 2013

this was our first stay at this hotel during chinese new year celebration . the deluxe room was spacious and so was the bathroom . for me the bathroom itself deserve a 5 star , definately spacious and the tiles made it look grand. Very clean with ample of towels. the room itself was slightly dull .. to me .. the full carpeting doesnt look too appealing as it had a dirty look . am used to having a tv mounted to the wall right in the center of the room but in this case it was located next to the window , so watching tv was a bit inconvenient from the bed ( not that i watched tv the whole day ..) .

the location itself was great - next to the Mall and the famous gurney hawker center - might not be suitable for everybody , it seems to me the surrounding cleanliness ( not referring to the food ) is not emphasized... tissues on the floor , plate and cups are not cleared and left on the table ..so this are the few examples . so if you are not bothered with these, there are plenty of local delicacy to try out .

the rates at G hotel is not exactly cheap , but i'll be back since its located at a convenient location.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2013

With the amount of money paid, it is not worthed staying at this hotel with mouldy shower cubical & lots of cocroaches crwaling on the floor. After the second nights, we moved to E&O hotel which is superb.

Room Tip: If you want to spend the amount of money to stay at G Hotel, think twice. E&O is a safer bet.
See more room tips
  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Penang, responded to this review, February 22, 2013
Dear Howard K,

We thank you for staying with us and taking the time to share your experience.

I was sorry to learn of your concerns regarding your recent stay and at the outset; I would like to offer my sincere apologies for the disappointment you have expressed.

I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Please be assured that the issues raised have been investigated and appropriate action has been taken to prevent any guests being similarly inconvenienced in the future.

We do pride ourselves on our exceptionally high standard of service and I am sorry we have not lived up to this during your particular stay.

Once again, thank you for your constructive feedback and we look forward to welcoming you back in the future to show you that we can do better.


Kind regards,

Michael Hanratty
General Manager
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Vancouver, Canada
Top Contributor
239 reviews 239 reviews
57 hotel reviews
Reviews in 146 cities Reviews in 146 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed February 14, 2013

We rendezvoused with my in-laws here for 2 nights over a weekend in January. My husband and I paid $156/night including all taxes, for a standard king room. It was nice to be greeted with yummy ice cream but the check in took quite long. We got room 621 which was located on the right side of the hotel with a side view to the sea – well to the unattractive mud flat. It was a large room with complimentary non-alcoholic mini bar included – nice touch. The bathroom was quite large, shower only in our room, with two each bath and hand towels, and lots of toiletries. The bed had nice linens and pillows and the free wifi worked well in the room and common areas. The hotel itself is on the modern side but is showing signs of wear in the carpets and walls of the hallways and rooms. It has a large, beautiful lobby but is more of a show area with form-over-function furniture in the lobby bar – we had to move tables in hopes of finding more comfortable chairs and couches but to no avail. Lobby drinks are expensive - don't have the Lemon Grass and Cinnamon Martini – it just tastes like apple juice. The pool area is large and nice with furniture groupings and cabanas but the close view to other high rise buildings from the pool deck is not very nice. We had the breakfast buffet one morning (costs ~$10USD pp) at the hotel, and while there was a good selection of different ethnic foods nicely presented and with good service, some of the Asian dishes (i.e.: noodles, shrimp rolls) were not very good. There is a modern mall next door as well as lots of street food vendors across from beach front. Lots of people promenade in the evening and run and walk in the morning on sea wall - very nice. Traffic out front can be very busy and backed up on weekends. At CHECK-IN they put a hold of 1200 MR (~$400 USD – more than my room rate for 2 nights!!) on my credit card - for incidentals they said. No hotel elsewhere in Malaysia did this. When I checked out, paying in cash, and questioned when the 1200 MR hold on my card would be reversed the answer was 7 to 14 days!! It didn't affect me personally but not very nice if you have a low limit card or heavy expenses. The parking is free – you just get your ticket validated before driving out. But they book large events such as weddings, there were 2 on the Saturday evening we were here; making it almost impossible to get car parking as the hotel reserves the hotel guest parking for its high paying events (they actually signpost the stalls). That said, the security out front allowed us to park out front for ~15-30 minute periods three times over the two days when we picked up my walking impaired mother-in-law and when we checked out. For the money (expensive, in my opinion) I would not stay here again. It's a popular hotel with young Asians who like to shop the modern Gurney mall next door. All interesting Penang sites are >5km from this hotel and it's often a traffic jam in both directions out and in to get here due to high traffic volume from the next door mall. If you’re here to visit old Penang, as we were, I would recommend staying elsewhere.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Penang, responded to this review, February 22, 2013
Dear Linda S,

We would like to thank you for taking the time for sharing your constructive feedback in Tripadvisor.

I am grateful for your comments on buffet breakfast as such information enables us to continually monitor and improve the service we are offering. We do value all guest comments and I have reviewed the issues raised with our Executive Chef, so we may look into improving our food variety and quality.

In regards to the pre-authorization upon check in, please be informed that this is hotel standard procedure to block an amount to cover expenses during a guest stay. Upon check out, should a guest choose to pay their account in cash, then we instruct the bank to release the blocked amount, however it is subject to individual card issuance bank on time frame to releasing the payment.

The hotel is located at the strategic location which is next to one of the top high end shopping malls in town and famous hawker centre. However I admit that the local night life is indeed vibrant, especially on weekends, which is part of what attract many of our guests.

Once again, thank you for your constructive and valuable feedback. We will always welcome the opportunity to be of service.


Kind regards,

Michael Hanratty
General Manager
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Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 13, 2013 via mobile

The G hotel was our base in Penang while we explored the island (mainly the food!). The location is not in the happening area of penang (Georgetown) but on the outskirts in an area called Gurney. However, there are plenty of local places to check out to eat. Our check in went fine and we were shown to our room. It was on a higher floor and had a view of the pool. The complimentary minibar was ok but didn't have much in it we found appetizing other than the 2 mini kit kats which I ate daily! We got a king bed which was two large singles pushed together which made for a massive bed! It was a little hard but we didn't mind. The room was plenty large and ye bathroom as well. We used the concierge a lot and they were as friendly as could be. We had dinner at the local gurney hawker center and the food was delicious. Probably not as clean and sanitary as other centers in places like Singapore but we are here fine with no issues. The Char ke teoy from the stall in the middle with yellow gas tanks was delicious! Definitely pay the extra buck for the duck egg upgrade. We also checked out a local seafood restaurant outside the hotel (walk to the right when coming out for about half a mile). The food was also great and we got to pick out a fish to have for dinner (some of the fish they had on ice were still flapping!!!). Additionally, if your are not as adventurous and don't want to try local food (not sure why you would skip out on the deliciousness of the food here!) you can head to the shops to the left of the hotel - literally next door and have anything from Chilis to Starbucks to Nandos. Plenty of western options.

Also, the PM of Malaysia stayed in our hotel the last night we were there (due to Chinese New Years he was in town to celebrate). This was a cool treat and the hotel had an extra nice vibe.

We used the hotel for a private driver one day to tour the island. We got a pleasant driver and the price was very reasonable (something like $75 USD for 4 hours). We would highly recommend doing this to day out of the eat and seeing just what you want.

All in all I would definitely recommend this hotel. We had a great time and getting to town is only a 15 ringgit cab ride.8

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Penang, responded to this review, February 22, 2013
Dear dput,

I would like to thank you for taking the time for sharing your opinion on TripAdvisor. I am very pleased to learn how much you and your family enjoyed the stay with us.

Our main aim is to raise G Hotel standard further while serving our esteemed guests.

Once again thank you for kind review which is highly appreciated. We look forward to welcoming you back in the future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 13, 2013

I and my husband stayed at the G Hotel during our trip at Penang in Jnauary, 2013. The ice-creams served when checking in was special. The room was big with mini bar (4 cans of drinks and 2 mini Kit-Kats). The location is great. It is next to the shopping mall (shopping is convenient although it is not as good as in KL). Would come back if we visit Penang again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Penang, responded to this review, February 14, 2013
Dear Sandy623,

I would like to thank you for taking the time for sharing your opinion. Your feedback is highly appreciated because guest satisfaction and comfort are our first priority.

I am very pleased to learn how much you and your family enjoyed the stay with us and sharing your review on TripAdvisor.

Once again thank you for kind review which is highly appreciated. We look forward to welcoming you back in the future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 3, 2013 via mobile

Stayed there recently for a 1 week business trip. The room was spacious with great sea view.Overall pretty good customer service but sometimes they are slow in responding to room service request. Security is commendable as you are only allow to have access to the floor you are at.
Cons: buffet spread is really boring and average for a 4/5 star hotel.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about G Hotel Penang

Address: 168A Persiaran Gurney, Georgetown, Penang Island 11250, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Georgetown
#3 Luxury Hotel in Georgetown
#6 Family Hotel in Georgetown
#8 Romantic Hotel in Georgetown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — G Hotel Penang 4.5*
Official Description (provided by the hotel):
Malaysia's Most Stylish Address ~ G Hotel Penang. A bold and gorgeous hotel with a touch of cool modernity, it also offers luxurious rooms with an excellent selection of designer furniture. G Hotel Penang overlooks Penang’s most famous boulevard Gurney drive. Clients can enjoy the benefits of being near to the sea, the shopping and dining attractions along the promenade including Gurney Plaza and Gurney drive’s legendary hawker’s food enclave. Tourists can appreciate the proximity to Gurney Drive beach, known for its clear waters. Business travelers can opt for the serviced residences and can easily reach the CBD by taxi. All rooms have flat screen TV with satellite channels and complimentary high speed internet access. Facilities include a well equipped gym, outdoor pool and business center. Dining options are plentiful with a choice of three restaurants all serving wide menus of International and local cuisine and snacks. ... more   less 
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Also Known As:
g Hotel Georgetown
G Hotel Penang Georgetown

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