I took an unplanned trip to Penang last November and did not have time to browse through the many hotel offers on this site and others; however this hotel's name keep popping up among the backpackers and budget travellers on this site and I reckon that should be a good sign.
I was not disappointed, and here are some of the few things I'd like to share with future/prospective bookers:
Room may be basic but is very clean; comes with an in-room safe.
Gotta love the bath tub - not many hotels have that nowadays, not even 4 stars one. Bonus point for that.
Very friendly staffs; most of them are senior citizens and they are not only professional but polite too. I am very impressed with their English proficiency, and the young ones obviously can learn from them.
Close proximity to everything that I came for: good food, easy access to public transportation, the sights and the attractions. Forget the taxi, pick up a Rapid Passport unlimited-bus-trips-for-7-days' bus pass for just RM30 and you can virtually go anywhere. A few Rapid Penang buses pass by the main road (Jalan Transfer) till 10 or 11pm everyday so you can definitely go anywhere on the island and make it back at night. And within 50 meters of this hotel I found two eateries that truly exceed my expectation of Penang being the heaven of hawkers' food - you can get some really nice fried noodle at this little shop right opposite the hotel, or turn further left to this corner coffee shop to get a really delicious plate of nasi kandar (that is if you fancy spicy, hot curry).
The staffs went the extra mile to try to accommodate to guests' needs - in my case they helped me to call for an-early-morning taxi and gave me not one but two morning calls when I did not even requested for the morning call. I was also lucky to be able to get a twin room when I originally booked a single room, and there wasn't any fuss or delay in helping me meet the request. That's what a top notch customer service is.
They have lots of travel guides you can borrow, and I'm sure the staffs themselves are a good source of information on where to go and what to do in Penang. Don't hesitate to ask.
I noticed that they have outdoor and indoor parking facility as well, though I am not sure if the guests need to pay for the facility.
All in all, the price that I paid for the rooms are no way indicative of the star rating given to the hotel; it may be a 2 star establishment charging prices in the region of 90 - 120 MYR per night, the services rendered and the convenient location of this hotel is however truly one the best I've ever encountered/been to and rival almost the 3, 4 stars establishments around that area.
Keep up the good job!
Get one of the front facing rooms, and you will not be disappointed with the sight that greets you i...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.