I understand this hotel was given a 3stars but in my opinion, it does not worth half a star. Located in a good place right in the heart of Penang Island.
Reception & Lobby:
Lobby is dark and no proper waiting area.
I make a call to the receptionist to confirm my reservation but they failed to give me an answer and none of them bother to call me back regarding the matter. My check in was greeted with no hot water because the hot water was down for service.
The bed & pillows were ok but the room really looks old and tired. Maybe the room need a new coat of paint.
No bath towels and hand towels. The bathroom is always wet due to the water leaking from the toilet bowl. Call for housekeeping for towels and they need 10minute delivery.
It suppose to open at 9:00am but it was locked from the outside, waited half and hour. Finally call the reception, they say the the pool is in cleaning progress, wondering who is cleaning when the door is locked from outside and the pool area is located at the rooftop. Later, the staff who look like just woke up bring in the key to open the door. The pool area is like a store room or junk yard. They is no staff to attend and no pool towel. Again, I have to make a call for towels, and they just bring in 2 towels as requested, the rest of the guests was really puzzle.
Sad breakfast.. eg. simple nasi lemak with hard rice. Tasteless coffee and tea. I recommend anyone to just walk across the hotel for the tasty roti canai and milky teh tarik.
Be careful while using the lift. The sensor is spoil, so the door can just shut. The hotel already put up the notice, guess if anything happen, the hotel already pre warned the guests.
Dark and dirty. Poor maintenance.
Penang Island is a good place for vacation, just dont spoil your holiday by checking into this hotel.Visit Malaysia is coming, dear Continental Hotel's manager, please do something.
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- Also Known As:
- Grand Continental Hotel - Penang George Town