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“Friendly & helpful staff, great location” 4 of 5 stars
Review of Bayview Hotel Georgetown Penang

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Bayview Hotel Georgetown Penang
4.0 of 5 Hotel   |   25A Farquhar Street, Georgetown, Penang Island 10200 , Malaysia   |  
Hotel amenities
Ranked #18 of 48 hotels in Georgetown
Kuala Lumpur, Malaysia
1 review
“Friendly & helpful staff, great location”
4 of 5 stars Reviewed April 24, 2013

Great location, sandwiched between E&O Hotel and the Blue Mansion & within walking distance of the Clan Jetties and Penang Road eating places.
Friendly staff who obliged with a spacious room with a very nice view of the old historic part of town though next time I must remember to ask for a view of the sea ( for a change).
Knowledgeable concierge with useful tips about best ways to get around town on foot.
Great pecan and walnut tarts served in the coffee house.
In my haste to check out, I had left behind some belongings. Called reception the day after I had checked out and was relieved to learn that housekeeping staff have put aside the things I had overlooked with the Lost and Found Department. Thanks and I look forward to collecting them in my next visit to Penang!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, April 24, 2013
Dear Selene71

Thank you for posting your great review of the hotel on TripAdvisor. We are glad to note that you had an enjoyable stay here and that our pecan & walnut tart was to your liking. Your positive ratings of the hotel, our staff and services especially from the Housekeeping Department in keeping your personal items are very much appreciated.

It was a pleasure to have been of service to you and we look forward to welcoming you back to Bayview Hotel Georgetown on your next visit to Penang.

Kind regards
Lawrence Perera
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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Johor Bahru, Malaysia
1 review
4 of 5 stars Reviewed April 22, 2013

Stayed in this hotel for three days. Overall it was a pleasant experience. front staff were friendly and helpful. cleaning service was spotless. all electric devices function properly. maybe in future the management can put lobby seats. and the food at the secret alley cafe was superb!!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, April 23, 2013
Dear aznara z

We are pleased to hear that you had a pleasant stay here and that our services lived up to your expectations. We appreciate your superb rating of the food at secret alley. We wish to inform you that we do provide seating area at lobby lounge for our guests.

Thank you for staying with us and for posting your review on TripAdvisor. We certainly look forward to welcoming you back to Bayview Hotel Georgetown Penang.

Kind regards
Lawrence Perera
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dwight, Canada
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed April 22, 2013

We stayed at the Bayview Hotel for 2 nights in February. This centrally located hotel is close to most of the main sites. When we checked in, they upgraded our room to an upper floor. It was spacious and quiet. This hotel is close to many good restaurants.The breakfast was ok. Some of the food sitting under the heaters was cold. Staff was helpful. They suggested taking the free tourist bus, which you can get at the museum. It goes around the city and stops at the main tourist attractions. You can get off any time and jump back on. Ring the bell on the bus to let the driver know you want off. You can walk to the hawker stalls on Gurney Drive which you can't miss. It is good 20 minute walk along the waterfront. Take the taxi to and from the airport to the hotel.Convenient and reasonably priced.

Room Tip: Upper rooms are quieter.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, April 23, 2013
Dear Retired_teacher_56

Thank you for taking the time to post your experience on TripAdvisor and for your endorsement of our hotel location, spacious room and our services. We have taken note of your comment over some cold food served during breakfast. Our Executive Chef has been informed on this matter and will look into improving it.

We appreciate your feedback and we certainly look forward to welcoming you back to Bayview Hotel Georgetown Penang soon.

Kind regards
Lawrence Perera
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 13, 2013

Centrally located in the heart of the town. Helpful staff.Especially front office staff were very friendsly and hlepful. Nice food. Clean rooms. cleaning service is below average. otherwise ok. Lobby seats missing

Room Tip: ask for higher floor rooms so that noise level will be less
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, April 15, 2013
Dear Chettiyappan

Thank you very much for posting your review on TripAdvisor. We're very pleased to hear that we were able to provide you with an enjoyable stay and that our services lived up to your expectations. I have taken to task my Executive Housekeeper to improve the level of cleaning services. As for your comment on the missing lobby seats, we wish to inform you that we do provide seats at the Lobby Lounge for our guests.

It was a pleasure to have been of service to you and we look forward to welcoming you back to Bayview Hotel Georgetown Penang soon.

Kind regards
Lawrence Perera
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 12, 2013

Stayed for 2 nights in a superior room. Had a high floor room with sea view facing the E&O Hotel. Room is of great size, even with an extra bed, we still have much room to move around. Standard tea and coffee available. The fridge wasn't working, so we place our food on the desk. Within 30 mins or so, ants started coming out. Thus, i think the housekeeping did not do a thorough job of cleaning the room. Separate dry and wet in the bathroom. Loved the lotion given, smelled so nice.
Breakfast is decent enough, not much variety but still alright. Curry is excellent! Most attractions are just nearby, 10 mins walk away. Overall, quite a good hotel stay.

Room Tip: Choose room with Sea view!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, April 17, 2013
Dear EastHeartlands

We are pleased that you enjoyed your stay here and thank you for your positive review on our hotel, the great room size and its location. We have taken note of your comments over the non-working fridge and ants in the room. Please accept our sincere apology for the inconvenience caused. Appreciate if you could kindly advise us the room number you have stayed in via TripAdvisor message service in order for us to look into the matters.

Thank you for your comment on our excellent curry. On your feedback on not much variety, we actually have more than 30 items in our buffet breakfast that is changed daily. However, we will look into ways of further improving the breakfast offered.

It was a pleasure to have been of service to you and we certainly look forward to welcoming you back to Bayview Hotel Georgetown Penang.

Kind regards
Lawrence Perera
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamata Greece
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 11, 2013

We started in room 616 which was supposedly a "superior" room. Would not like to see a standard room ! It was quite tatty with burns to the carpet and curtains. A puzzling feature was the access to the bathroom. You went up two steps onto a plinth then down two steps into the bathroom !! There was no complimentary water and the fridge was too noisy to switch on.
There was also a lot of noise coming up from the bar area and the basement club. Breakfast was, as always in big hotels, a mad, noisy scrum.

Day two and we have moved into a premium room on the 16th floor. At last, a decent sized room. Well worth the extra cost, and at least we now had access to the premium lounge where breakfast was a more relaxed affair. Plus in the early evening there is a small buffet with free drinks.
Soundproofing is not the best, and our room had interconnecting doors in both side walls which didn't help.
If you like loud music then this is the place for you. The bar played their only cd continuously until the live group came on at 10pm. The revolving restaurant also has live music and when my wife went in to see it the guy at the door couldn't hear her over the volume. Why do both restaurants close on Mondays ?

To cut a long story short, staff training and attitudes leave a lot to be desired, and I feel that management should be required (unannounced) to stay in the cheaper rooms to experience what the weary traveller gets for his money.

If you stay at this hotel and need a taxi, find a driver across the road called Tan. He is older, drives carefully and will take you anywhere on the island without complaint.

We agree with what Gnoskcoy has posted but we did eat in the bar at the E&O most nights.

This is not a 4* hotel once you get beyond the front of house desk.

Room Tip: Go for one of the premium rooms as they are much bigger and with benefits that offset the extra cost...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, April 15, 2013
Dear b0rderer

Thank you for staying with us and for taking the time to post your review on TripAdvisor. We would like to sincerely apologize for the few hiccups and inconveniences you encountered during your stay here. Necessary action will be taken to address the matters raised. We will also look into your comments of the restaurants being closed on Monday and try to adjust that at least one of them is open so that guest can at least have options on Monday.

Your constructive feedback is very much appreciated as this will certainly helps us in improving our services.

We hope that you will give us another chance to redeem ourselves and we look forward to welcoming you back to Bayview Hotel Georgetown Penang.

Kind regards
Lawrence Perera
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 10, 2013 via mobile

Rooms were slightly old.bath tub got choked after one use.but good thing that the maintenance team was prompt in repairing it.
Breakfast choices is not at all exciting. .only eat there if its complimentary.
The only plus is the location is central, directly opposite E&O hotel.so of u compare the 3-4times price difference with E&O, this becomes a steal

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, April 14, 2013
Dear Gnoskcoy

We would like to thank you for taking the time to post your feedbacks on TripAdvisor. Your positive ratings of the hotel especially its location and the promptness of service is very much appreciated. We value your comments and we certainly look forward to welcoming you back to Bayview Hotel Georgetown on your next visit to Penang.

Kind regards
Lawrence Perera
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Bayview Hotel Georgetown Penang

Address: 25A Farquhar Street, Georgetown, Penang Island 10200 , Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bayview Hotel Georgetown Penang 4*
Official Description (provided by the hotel):
An award winning hotel for business or leisure. Hotel accommodation, food & beverage services, meeting facilities, banquet function. BAYVIEW HOTEL GEORGETOWN PENANG actively pursues opportunities to provide customer with creative, flexible and value-added promotions which meet your evolving needs in today's travel budget. ... more   less 
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Also Known As:
Bayview Hotel Georgetown Penang

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