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“In Need of Sprucing” 3 of 5 stars
Review of Bayview Hotel Georgetown Penang

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Bayview Hotel Georgetown Penang
4.0 of 5 Hotel   |   25A Farquhar Street, George Town, Penang Island 10200 , Malaysia   |  
Hotel amenities
Ranked #24 of 56 Hotels in George Town
Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“In Need of Sprucing”
3 of 5 stars Reviewed November 21, 2012

Spent 2 nights in Bayview recently for the Penang Bridge run and had mixed impression of the hotel. Before going into specifics, for us Penang is such a great place to visit and we always go home with good memories which make us come back especially for the food. One down side though is that getting around can be an expensive affair as taxis do not use meters and charge flat rates but do try the public transport.

Pros:
1. great location at the end of penang road, which is heaven for foodies and also close to the attractions.
2. check in was fairly quick and fuss free, though we did not get the room we wanted
3. all round friendly staff who catered to our needs and queries.


Cons:
1. there was a certain musty smell to the hotel and it was prevalent even in the rooms. I guess it might be due to the age
2. during check in, we were treated with disdain by a senior staff when we asked to change to a room with double bed. He could have been polite and not act as if we were making his life difficult.
3. housekeeping looked overworked it always took them some time to 'meander' their way to our room, management might want to look into this.

we did not visit any of the restaurants and other facilities but overall we liked the place for the friendly staff and location. But it looks and smell its age and it's about time for renovation.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, November 25, 2012
Thank you for staying with us on your recent trip to Penang and thank you very much for highlighting the pros and cons of the hotel and it’s services. We will certainly look into the “negative” points raised and prompt & necessary action will be taken to address this. We would sincerely appreciate it if you could advise your room number so that we can identify the staff mentioned. Once again, thank you and we certainly look forward to welcoming you back to Bayview Hotel Georgetown Penang in the not too distance future.
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896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed November 21, 2012 via mobile

I've been to this hotel twice every year since 2007. Its always the same pleasant feelings wether I'm alone or with my small family. The location is highly a plus. Recently the bars surrounding the hotel block have been massively rennovated and ever since the town was declared as a world historic heritage, there are even more surprises awaits. The breakfast stayed generously aplenty with *** three stars. I highly recommend to foreign and local tourist.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, November 24, 2012
Thank you for staying with us and for sharing your experience on Tripadvisor. We are pleased that you enjoyed your stay and we certainly look forward to welcoming you back to Bayview Hotel Georgetown Penang.
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Petaling Jaya, Malaysia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 20, 2012

Had a pretty wonderful time in the hotel. Location was convenient, facilities are good and the room is nice too. If you're looking forward to a good swim, the pool is definitely to-die for (see my pictures). Try the sauna and steam bath as well, they are conveniently located next to the pool and enjoyable.

And the breakfast was delicious :)

Room Tip: Request for sea view, you'll love it. But mind you, there's a condominium opposite the hotel...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, November 22, 2012
Thank you for posting your feedback on TripAdvisor and for the positive comments. However, we would like to highlight that the images that you have uploaded is not of Bayview Hotel Georgetown Penang.
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Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 16, 2012

Conveniently located in Georgetown, this is a good place to stay as it's near most of the heritage attractions. There's also a popular nightclub just behind the hotel for those who wish to check out the local clubbing scene. We got a free upgrade of our room upon arrival and it was really spacious. The staff were friendly and helpful during our stay except that the housekeeping staff didn't tidy our room on one of the days. The breakfast is a pretty standard one with the usual stuff that you'll find in most hotels. It would have been nicer had they had a bigger pool, but well, who goes to Georgetown for a swim? Overall, it's a good value for money hotel for those who wish to explore the heritage attractions and old world charm of Georgetown.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, November 22, 2012
Thank you for sharing your experience on TripAdvisor. Your positive ratings of the hotel, our staff and services are most appreciated. We have taken note of your comments over the unmade room on one of the days and we regret for the inconveniences caused. Once again, thank you for your time and we look forward to welcoming you back on your next stay at Bayview Hotel Georgetown Penang.
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Kota Kinabalu, Malaysia
Top Contributor
230 reviews 230 reviews
75 hotel reviews
Reviews in 50 cities Reviews in 50 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed November 14, 2012

Its location suits my every need whenever visiting Georgetown especially on social visits. Being one of the earlier hotels in the city located within the heritage zone, it is close to several popular attractions, food centres, shopping complexes, government and commercial offices. Staffs are friendly and efficient, rooms are clean and amenities well maintained and in good working conditions. Our two-night stay was a pleasant one with our room upgraded without request. Had stayed here several times and will stay here again if rate is favourable.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, November 22, 2012
Thank you for your feedback on TripAdvisor. Your positive ratings of the hotel, our staff and services are most appreciated. We are pleased to hear that you had a pleasant stay with us and we certainly look forward to welcoming you back to Bayview Hotel Georgetown Penang.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Isa, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 6, 2012

perfect location and they upgraded our room on arrival, very nice clean room and a good view as well, the buffet breakfast was all u could want and more. the pool area is on the 2nd floor and was clean but un maned, it also has a revolving resturaunt on the top floor, we stayed for 4 nights and the staff were very nice.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, November 9, 2012
Thank you for staying with us during your recent visit to Penang and for taking the time to post your comments on TripAdvisor. Your positive review of the hotel, our staff and services are most appreciated. We would like to also thank you for highlighting to us that the pool was unmanned. Necessary action has been taken to further investigate on this matter. We wish to clarify that the pool is located on 4th floor. We look forward to welcoming you back to Bayview Hotel Georgetown Penang soon.
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Terranora, Australia
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 6, 2012

The Bayview Hotel is a good place to stay. It is conveniently located near the top end of Penang Road, opposite the old world Eastern and Oriental Hotel. The front desk staff were very accommodating and always greeted me with a smile. Similarly, the staff in the Premier Lounge were outstanding.
However, there were a number of aspects that fell a bit short. The presence of staff at the pool was spasmodic at the best of times. When they were there, they were dismissive to say the least. On one occasion I asked them for a tissue so that I could pick up the cigarette butts that adorned the pool surroundings. This was not a guest's responsibility!
The Premier Lounge was a very pleasant place to wind down, but unfortunately it lacked atmosphere. Perhaps the hotel could provide a 'happy hour' with complimentary beer and wine to attract a few more guests to use the lounge. I saw a total of three other people in the lounge during my ten day stay!
Overall, I enjoyed my stay, but I do believe that management needs to address a few of the issues mentioned. The other three guests who I spoke with had similar comments.

Room Tip: The premier floors have less cigarette smells!
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this review, November 8, 2012
Thank you for staying with us and for taking the time to post your comments on TripAdvisor. Your positive comments of the hotel, our staff and services are most appreciated. We would like to also thank you for highlighting the lack of service rendered by the pool staff and necessary action has been taken to address this. We have also taken note of your suggestion of offering “Happy Hours” at the Premier Lounge and we are pleased to say that effective 1 January 2013, the Premier Lounge will be offering complimentary beer & house wine from 5.30pm to 7.30pm daily and we will be offering a more improved menu during this special hours. We certainly look forward to your return visit and to be of service to you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayview Hotel Georgetown Penang

Address: 25A Farquhar Street, George Town, Penang Island 10200 , Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in George Town
#7 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bayview Hotel Georgetown Penang 4*
Number of rooms: 333
Official Description (provided by the hotel):
An award winning hotel for business or leisure. Hotel accommodation, food & beverage services, meeting facilities, banquet function. BAYVIEW HOTEL GEORGETOWN PENANG actively pursues opportunities to provide customer with creative, flexible and value-added promotions which meet your evolving needs in today's travel budget. ... more   less 
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Also Known As:
Bayview Hotel Georgetown Penang George Town

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