We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel and lovely staff” 4 of 5 stars
Review of Museum Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Museum Hotel to your Saves list
Museum Hotel
3.0 of 5 Hotel   |   No 72 Jalan A.S. Mansor | off Transfer Road, George Town, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #8 of 54 Hotels in George Town
Langkawi, Malaysia
1 review
1 helpful vote 1 helpful vote
“Excellent hotel and lovely staff”
4 of 5 stars Reviewed March 1, 2014

My boyfriend and I stayed at the museum hotel for 3 nights and had a wonderful stay. Our stay was during the hotels 'soft opening phase' which meant they are still developing certain areas however, it all seems positive additions towards the 'final product'.
The beautiful hotel is very clean and located within walking distance of all the main attractions. The staff were very attentive, sweet and helpful at all times. The gym was small but had all that you would require for a work out whilst on holiday and good AC.
The breakfast was yummy and service good. I have no doubt that the staff will try their best to ensure all their guests have a happy and comfortable stay.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

185 reviews from our community

Traveler rating
    105
    66
    8
    3
    3
See reviews for
27
61
34
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Any
English first
London, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 28, 2014

The hotel was simply amazing. On arrival we were greated by the seargeant who was a fabulous character as was the doorman who worked on the door during the day. The hotel is full of antiques in every detail including bakelite electrical fittings which took you back in time to the 1920's and gave a perfect impression of what an old Penang style house would have been like at that time. The room was also full of antiques including 4 poster bed and were kept beuatifully clean. Breakfast has to be pre-ordered the night before and is simply amazing. The breakfast staff were 1st class. The reception staff are very helpful and will give you a map guiding you to good local food. It is also in an excellent location to walk anywhere within the worl heritage area. We were quite sad to leave and would definitely stay again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birkenhead, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 27, 2014

This is a wonderful hotel with extremely friendly and helpful staff. It has a lovely elegant and relaxed atmosphere.The single room was a little cramped, but comfortable. The bathroom was nice and clean and the shower was excellent. The breakfasts were fantastic and they even threw in some local food for variety.

It is located down some dishevelled looking streets, but the area is clearly on the up and is only a short walk from the main roads, bus routes and restaurants and I never felt unsafe. This also means it's in a quiet part of town away from all the traffic and bar noise.

The staff were so sweet and attentive they make you feel special, which made it a wonderful stay. I only wish it wasn't so far from home so I could visit more often. Highly recommend this hotel.

Room Tip: Single rooms are small and have no view
See more room tips
  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Top Contributor
50 reviews 50 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed February 15, 2014

The hotel is set on a quiet and slightly scruffy back street - it looks as if other buildings around there are being restored, but at the moment this leads the way in style. The heritage design is tastefully carried out but with all the modern comforts - our double bed was huge with a comfortable deep matress and the bathroom, though not large, was well fitted out. Everything is in very good condition, and of high quality. The housekeeping is thorough and efficient.

Breakfast is served in a very large room which runs the length of the hotel. The selection of your breakfast menu the night before was unusual but it was very good - we tried the very prettily presented baked eggs and the eggs Benedict. I don't think the room works very well as a breakfast room - everything echoes, but it would make a nice function room.

What really makes the hotel is the lovely staff - young and maybe slightly unsure of themselves, but very keen and anxious to please. I would particularly like to mention the charming receptionist/concierge Jeff, who hits exactly the right note of friendliness and competence. A natural for the hospitality trade.

I would recommend a room overlooking the street, as we had, as I think that would get most natural light - it is quiet, with little passing traffic to make any disturbance.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meleka, Malaysia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 14, 2014

My husband and I stayed here during Chinese new year, 2014. We were made to feel very welcome ad the staff were very friendly. The private museum is a must see (you must book a viewing) and the guide Munir was delightful and informative. The first issue we encountered was the price of the room! I had booked online but when we got there the price jumped by 100RM, we were tod that this was taxes and other charges. I did request a receipt but it did not show the breakdown of charges. This is definitely a museum hotel and the décor reflects bygone eras. I found it quite charming and this was one of the reasons why I choose this particular hotel. However I found the room Claus trophic, it was quite small and dark! There was lovely replica furniture but a modern painting on the wall over the bed! I did notice that other room had four poster beds, but unfortunately, not ours! the fan on the landing is very noisy, so much so that it actually kept us from sleeping!
The staff did inform us that they were in the process of a 'soft opening' and because of this all the facilities were not available! The gym is small, at a squeeze four people could exercise there and the roof garden leaves a lot to be desired! The pool is, under construction, at the moment.
The breakfast room was pretty but lacked 'something', I can't quite put my finger on it! It was sparse, the seating was uncomfortable and there was no 'atmosphere'
Although the staff are great I thought they lacked that 'X factor'. they were very obliging but had no clue what was going on in Georgetown. We needed information on where go to celebrate Chinese new year and honestly they just didn't know! They sent us off on a journey that they said would take 15 mins walking when in fact it took over thirty minutes! I was really disappointed in their local knowledge!
There are no views at all. This hotel is located on a back street, surrounded by derelict buildings. It is quiet (apart from the fan) and does have that 'colloquial' feel to it;apparently the owner bought nine terraced houses and turned them into a hotel.
I have to say, that although it is a nice hotel, it was not worth the price we paid to stay there.

Room Tip: Try to get one with a four poster bed
See more room tips
  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuseuMhotelpenang, MuseuM Hotel Management at Museum Hotel, responded to this review, March 7, 2014
Dear Ms Cailindeas2013,

Thank you for taking the time to review Museum Hotel.

While it is heartening to hear that you had an overall positive experience at the hotel, I am very sorry that we couldn't meet all of your expectations. We certainly value every feedback we can get and will take your honest views into consideration.

In response to your feedback on the price, we have already e-mailed you personally for further clarification.

We are very sorry to hear that your sleep has been disturbed by the noise from the fan on the landing. We are glad to be informed, but only wish you had raised this issue to us during your stay as you would have experienced a better sleep then. Nevertheless please be assured that the issue has been rectified.

Another issue has been raised is regarding to our staff's local knowledge. We had looked at this issue with the Front Office Supervisor and has focus their training more on the local knowledge.

On the positive note, thank you for your compliments on the decoration in the Hotel and the service you received from our team.

We would very much appreciate an opportunity to change your impression on a return visit and we look forward to welcoming you back to our Hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 3, 2014

This place is just amazing. It represents an excellent option to stay at Georgetown. Rooms and bathrooms are confortables, spacious and clean. All the details have been taken care, even the smallest, from the decoration of the rooms and public areas, till the impeccable service by staff. They strive to make your stay an unique and unforgettable experience.The "personalized" breakfast is good and very tasteful, you shouldn't miss it. Definitely an experience to repeat. Very good quality/price relationship.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 2, 2014

I thought the hotel would be nice when I booked it but was amazed and what my money actually bought me! I arrived a little early before normal check in, but this was not a problem. The staff were apologetic and asked if I minded waiting for about half an hour whilst they finished cleaning my room and brought me a lovely lemongrass cool drink while I perused the fantastic pieces on display in the lobby. In the meantime, they took the time to talk to me, ask me what i wanted to do whilst in Penang and offered some great advice with regards to places to go, things to see and all the food to taste whilst there. the room was small but adequate for 1 person - I may have booked a larger room if more than 1 purely to give a bit of extra space although the amenities were perfectly adequate for my requirements. There was a lovely personalised note on my bed welcoming me - the following 2 nights I stayed were fantastic. The breakfast in the morning was brilliant. I tried the eggs Benedict and the dim sum, I was also brought a local delicacy (different one every day) and fruit with as much coffee and juice as I could drink. Every day after I came back from a day of sightseeing I was greeted by the staff and brought iced tea and the most gorgeous ginger ice cream! That was such a lovely personal touch. In the evening, somehow they would know when I was out of the room and come in to turn down my bed, switch the bedside lamp on and leave another personalised note with a reminder to order breakfast and a little sweet with a description of what it was. What can I say, my every requirement was met over and above my expectations. I was very sorry to leave - the location was brilliant to walk around Georgetown as well as for getting the bus to other parts of Penang. It was also very close to the food stalls on New Lane to which I would suggest a visit is a must. I can't compliment whoever is running this and their staff enough. Please don't change!

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Museum Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Museum Hotel

Address: No 72 Jalan A.S. Mansor | off Transfer Road, George Town, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
#4 Romantic Hotel in George Town
#8 Family Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Museum Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Step back in time and savour the opulence of a bygone era at the Museum Hotel. Located in a restored historic building in the heart of George Town, this gem of a boutique hotel offers a unique glimpse into the golden past of this world heritage listed city. Each spacious, luxuriously appointed themed suite is one-of-a-kind, and a guests-only museum within the hotel features a remarkable private antique collection. Immerse yourself in the rich history and culture of Penang while you indulge your senses in luxury at the Museum Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Cheap Tickets, Hotels.com, Despegar.com, Expedia, Booking.com, EasyToBook and Tingo so you can book your Museum Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Museum Hotel Penang/George Town

Owners: What's your side of the story?

If you own or manage Museum Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.