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“Didn't want to leave....” 5 of 5 stars
Review of Seven Terraces

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Seven Terraces
2-16 Stewart Lane, George Town, Penang Island 10200, Malaysia   |  
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Hotel amenities
Ranked #1 of 55 Hotels in George Town
Byron Bay, New South Wales, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Didn't want to leave....”
5 of 5 stars Reviewed April 21, 2013

We just returned from a weekend stay at Seven Terraces and found it very difficult to leave. Our loft room was absolutely gorgeous, filled with unique Peranakan antiques,furnishings and original architectural features. The staff were warm, friendly and attentive without being intrusive, and seemed to appear at just the right moment, delivering ice water to you by the pool, turning on the fans, opening doors, all with a gracious smile. The food in the restaurant, Kebaya, was delicious and plentiful. We chose to head out for other breakfast options, so can't comment there. Our suite overlooked the laneway, and this provided some very interesting views into life on the streets of Georgetown. The suites opposite, overlooking the pool, would probably be a quieter option for light sleepers, however we didn't find the distant noise of the occasional motorbike a problem. Loved the bathroom, with the shower rose directly over the middle of the room, and towels and robes were thick and fluffy. Beds and pillows were very comfy, and turndown service extended to opening and closing of the doors and shutters to allow for light/cooling. Manager Ewan was extremely helpful with all our needs,and the delightful MaeLee in the shop went above and beyond in assisting us with purchasing and wrapping goods.
I disagree with previous reviewers statements about limited bathroom amenities. My partner and I had plenty, and they were replenished daily.
I cannot speak highly enough of this gorgeous establishment, and wish I could have stayed much longer. It is an oasis of calm and tranquility in the middle of bustling Georgetown, doesn't have the stuffy feeling of some 5 star hotels, and the attention to detail and welcoming personal service, without trying too hard, makes it feel like you're staying with friends. I'll be recommending this place for many years to come. Do yourself a favour, you won't regret it for a second.

Room Tip: Ask for a single story if you have mobility issues, (they have an elevator to first floor) or hate...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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390 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Thai first
  • Any
English first
Rotterdam, The Netherlands
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 21, 2013

Seven Terraces is truly a unique hotel. The hotel is situated in a housing block that previously was completely derelict. A photo book in the reception area shows the original condition. It is amazing to see how the hotel turned out. I have the utmost respect for the fact that the owners decided to invest in the city by restoring this housing block. The photo’s of the hotel (both on tripadvisor and the website of the hotel) can by no means convey the unique atmosphere of the hotel. This is not the fault of any of the photographers but the atmosphere is truly unique and beyond the means of any photo. The hotel is a oasis of tranquility amidst the very busy historical town of Penang.
The Staff is so friendly and welcoming and the rooms are beautiful with all the antique objects. We loved the two-story Argus room with the beautiful rain shower. The food in the restaurant is great and the barman makes great cocktails. The wine list has some great “new world” wines at a reasonable price.
I would recommend this hotel to anybody who loves boutique-like, unique hotels. This is a truly magnificent place to be a guest.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 20, 2013

Having been to Penang many times it had been a while since I had returned. Having read the early reviews upon opening and the pictures I decided to give it a try. From the moment I entered the beautiful entrance I knew I had made the right choice. The Argus Suite with 2 floors, beautiful shutters, and some period piece antiques gave me the feeling of actually being part of the Georgetowns Unesco status. Having separate and powerful a/c units on 2 floors also meant you could come back to a refreshing and cool space to relax after the hot streets outside in the daytime. The pool was beautiful and blended in well with the lower floor design with antique store, restaurant , and open courtyard. I look forward to my next trip to Penang and another enchanting stay at 7 Terraces.

Room Tip: Argus suites have balconies and historical view
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 20, 2013

I’m not one to throw around “Excellent” grades on Tripadvisor: up until today, only 1 out of 25+ of my hotel reviews to date has garnered such a grade. I thought long and hard about whether Seven Terraces deserved a similar grading, and have gone ahead and done so. The hotel is gorgeous, the rooms large and unorthodox, the staff team friendly and (generally) efficient without being obtrusive, the Kebaya restaurant excellent, the breakfast pancakes fluffy and with just the right hint of charcoal, and of course the location in the middle of gentrifying, gritty Georgetown is fascinating.

Nevertheless, there are several areas for improvement:

• The soundproofing in the Stewart Lane suites can be improved: it can be pretty noisy out back, even in the middle of the night if a motorcycle goes past, and will be an issue for light sleepers.

• Likewise, the prioritisation of aesthetics/authenticity over comfort/practicality means that the rooms are not fully lightproof. If you haven’t already been woken up by the street noise in the morning, you’ll be woken up by the light.

• On the second day we were there, the hotel had run out of fruit at breakfast! One would think that a hotel would know exactly how many guests there are, and provision accordingly, but no. In addition, the hotel has missed an opportunity to differentiate its breakfast offering and the whole Penang experience. We were half-expecting some unique local fruits such as ciku, mangosteen or rambutan etc, but instead had good but run-of-the-mill bananas, watermelon, etc.

• There’s no evening turndown service, a problem compounded by the small size of the bathroom amenities. Given that guests may well shower several times a day in the humid tropical heat, especially from walking around Georgetown – these should be checked on and replenished twice a day rather than just once. Once again there was a wasted opportunity to enhance the unique Peranakan flavour of the hotel: a couple of pieces of nyonya kueh (in some form of antproof cover) on traditional / mock-traditional nyonyaware would be an excellent treat for guests in future.

Note also that the rainforest showers are aesthetically delightful, but do pose logistical challenges in terms of the wet floor… woe betide your partner if he/she decides to use the loo whilst you’re having a shower.

We were part of a large gaggle of friends so managed to see a broad variety of rooms between us. I would say that the Argus suites are definitely worth the little bit extra: having a balcony, and not having to stumble down the stairs in the middle of the night to pop to the loo are both advantages. If you’re still intent on a Stewart Lane suite, then the single-storey ones do in fact have a better layout to the two-storey suites.

Thanks again to Yunn for the booking, to Sattar for the welcome, to Ewan for all the help and oversight, and to all the staff in the breakfast area, Bababar, Kebaya and the chamber staff.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2013 via mobile

Loved this hotel the moment we stepped through the huge doorway into the welcoming lobby. Marvel at the antiques, discover the food delights of the restaurant but mostly relax as this little haven from the noisy streets of Georgetown , will allow you.

Antiques and great food don't generally make a hotel stand out above other hotels but at Seven Terraces it is the STAFF that bring this well managed little gem to the top, they make this a destination hotel. It doesnt have the perfection of an Aman resort
nor the experience of a shangri-La but doesnt try to be either . It is rather an original , well renovated truley unique boutique hotel .

My suite overlooking the church was on two levels and had all the mod cons needed but also had an antique mirror and babir bench and blue porcelain . Huge bathroom with rain shower and cleverly hidden basin in a cabinet.

I had great in-room massage and my partner a foot massage in the tranquil pool lounge.

Special shout out to Ewen the GM and Yun at the reservations desk. You guys are a great team !



  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 7, 2013

We stayed for 2 nights with our two boys (8 and 10 years old) at the Stewart Suite. We fell in love with our room as soon as we went in not only because of its space but also the creativity involved in creating the space. Our room is huge with very high ceiling. The bath room is a long rectangular room behind 10 sets of wooden shutter windows that you can see from the street. It is separated from the living space with wooden doors. It has a rain show right in the middle of the bathroom. It is totally unusual but works beautifully. The kids' room is separated from ours by white cotton curtains and is in a lower elevation. Although it is not strictly a separate room, it feels sufficiently private. They have their own bathroom and rain shower as well.

The staff are most friendly and appropriate. What really strike me is that they all look very happy and look like they really enjoy doing what they do and being at where they are. Even time when we come back from outside, the door man opened the door for us and made us feel like we've just arrived home. They hotel is at the centre of Georgetown, which means that the heritage sites are just outside your doorsteps. For us with young children, it can't be more convenient. We can come back whenever the kids are tired, let them rest in the hotel for an hour or two before we drag them out again. We were even able to explore Little India at 7 o'clock in the evening which is when it became alive. We had dinner there and walked back leisurely, as it is that close by.

If you are interested in architecture, history or preservation, ask the hotel staff to show you the picture album of how the building looked like before the renovation. They did an unbelievable job!

The only draw back is that the room on the Stewart lane side could be a bit noisy because of the motor bikes. But we were told that they will change the windows to double glazing in order to cut off the noise. We can see that the management really wants to make improvement to make this boutique hotel as best as it could be. We love it!

Room Tip: Angus lane is a quieter lane than Stewart lane rooms
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
75 reviews 75 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 7, 2013

This just opened eighteen suite inn is THE place to stay in the UNESCO World Heritage Site of Georgetown, which is quickly emerging as an enchanting escape two hours flight from Singapore and even less from Kuala Lumpur.

The Penang born owner combines two terraced houses, built around 1900 then spent years lovingly restoring the dilapidated buildings, but the finished product was well worth the effort, especially visible in the gorgeous dining room Kebaya where guests can admire the owner's collection of museum quality blue and white Chinese trade ceramics, some dating to the Qing Dynasty.

Rooms combine modern technology and sleek design (note the hidden fixtures in the bathroom) with authentic Chinese antiques and ultra plush bedding. Notice too in the room materials how the owners praise their hardworking staff, many who have come from overseas seeking better lives through these jobs -- I was really touched by that, and by the heartfelt service I received throughout my stay.

Each night I dine on appetizers like the otak otak sea bass in a light, flaky pastry and mains like the luscious prawn curry. Breakfast was also delightful, outside on the charming patio. I should have packed a bathing suit but instead enjoyed sundowners by the bijou pool. Will definitely return, soon.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seven Terraces

Address: 2-16 Stewart Lane, George Town, Penang Island 10200, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in George Town
#1 Family Hotel in George Town
Price Range (Based on Average Rates): $$
Number of rooms: 16
Official Description (provided by the hotel):
Seven terraces Hotel is a grand row of seven C19th Anglo Chinese terraces. The hotel is situated in one of Penang’s finest and most intact heritage streets which is in the very heart of the World Heritage Site and next door to the 1810 Goddess of Mercy Temple with just a few minutes walk from all the major icons. It successfully captures and celebrates the spirit of this world heritage town and its unique Peranakan culture. ... more   less 
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Also Known As:
Seven Terraces Penang/George Town

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