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“Interesting little piece of jewel” 4 of 5 stars
Review of Macalister Mansion

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Macalister Mansion
228 Macalister Road, Georgetown, Penang Island 10400, Malaysia   |  
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Hotel amenities
Ranked #4 of 49 hotels in Georgetown
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Interesting little piece of jewel”
4 of 5 stars Reviewed September 30, 2013 via mobile

This review is for Room #8.

I must say I've made the right choice for picking room 8 as it is not adjacent to any other rooms. We walked pass room 6 one afternoon and they were blasting their music. We were glad we weren't staying adjacent to their room! Room 8 is also near the stairs that leads to the Living room where breakfast is served.

The first thing that caught my undivided attention when we entered the room was the bathroom. The design was opened and I love the layout. Only problem was the little toiletries trolley which I felt was a bit too cranky and lack of space for my personal items. The toiletries provided by the hotel were from H2o and these are very nice products.

The size of the room was ample for 2 person. I love the high ceilings and indirect lightings. The linens were very comfortable and soft though the mattress was a tad too soft to our liking. We do appreciate the Bang and Olufsen sound system which came into handy if you have a pre-iphone5. There is one thing which I would like to see in the room is a full length mirror. The only mirror in the room was one in the toilet and for an average Asian woman, you can only see up to your shoulders or chest.

Turn down service came with 2 cakes on both nights and it was delicious. The minibar was also stock with non alcoholic refreshments though they are not replenished daily.

We had dinner at the Dining room and service was good. We got a 10% discount as hotel guests so that was useful. Food was reasonably priced and was served like a Michelin starred restaurant with little dishes served before each course.

Breakfast at the living room was good. We really liked the Truffled egg white scrambled eggs on brioche. The coffee was good too and it also came with a choice of juice. One of the waiters had a good memory and he remembered our drinks preference the next day.

I didn't get to try the pool as it didn't look as inviting when I got there. Mainly because there is a building under construction next day and it feels like one would be exhibiting themselves by the pool for the workers.

One slight issue we faced was the noise from the construction site at 745am on Saturday morning which was quite annoying for people who wants to sleep in. But on Sunday, I think the site was closed hence it was quite peaceful. Not so sure about weekdays!

The downside is the location. There isn't much nearby whereby you can walk to. But taxi is readily available if you get the reception to call for one.

I've enjoyed my stay and I will definitely visit again.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eightroomsMM, General Manager at Macalister Mansion, responded to this review, October 4, 2013
Thank you for your kind compliments and comprehensive review. We are thrilled that you did enjoy your stay with us as our aim is to provide personalized service and serve delectable food with beautiful presentation. With regards to the minibar, we only replenish the items that have been consumed. We will look into your comment of a full length mirror and the toiletry trolley. Unfortunately, we are unable to do anything about the construction next door.

We hope to welcome you back at Macalister Mansion soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 people have reviewed this hotel

Traveler rating
    46
    11
    6
    0
    1
See reviews for
7
32
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1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2013

we spent 2 nights with kids on my bithday month. Great service that the hotel staff brought us a birthday cake. A suprise that once we back to hotel at night to see it. The hotel staff do prephare the kids slipper n bath rope to my kids. But i do hope MM will provide a SPA then we can really have a relaxing stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eightroomsMM, General Manager at Macalister Mansion, responded to this review, September 3, 2013
Thank you for the compliments and feedback. We are pleased that you have enjoyed your stay with us as we put in great effort to provide our guests with that personalized service. We will look into your comment regarding a Spa service.

We hope to welcome you back at Macalister Mansion soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 30, 2013

What an amazing property! As long as you are ok 5-10 minute taxi ride to the heart of Georgetown then then this unique and well designed hotel comes highly recommended.

They get it right, from the start. A warm smile and lemongrass/cardamom infused pineapple juice greeted us upon our arrival. From this point onwards the impressive elements kept rolling in.

My wife and I were extremely impressed with the room layout, decor and service (especially the nightly turn down service which includes 2 free desserts, yum!) throughout our entire stay. The designers paid so much attention to detail that even the in-room waste bin has a unique and stylish look. Another point is that the stationary was personalized with my name on it. Nice touch! Another great feature is the B&O BeoSound 8 iPod dock speakers which filled the room with audiophile quality sounds from our playlist. Also our room came with free breakfast which was a $20+ USD value per person. Not to mention, everything in the minibar and snack stand are complimentary so chow & chug down all of it with no remorse! When ordering from the cafe/kitchen, I'd recommend the prawn mee. Maybe its just my personal taste but I found this to be much tastier than the assam laksa, but both were certainly good by any standard.

If you are a hip couple who appreciates the finer touches high end hotels typically offer and like the idea of an 8-room max exclusiveness, then this is the right place for you. However, if you want a kid friendly hotel where there are more guests than diners & bar patrons then perhaps this would not be your first choice.

They do boast a "state-of-the-art" gym, which literally is just a treadmill and a stair master. I'd prefer they just mention they have this equipment than to call it state-of-the-art.

Note that the hotel is not that easy for most taxi drivers to find. Tip: Mention that the hotel is just after the "Loh Guan Lye" hospital on Jalan Macalister. Also, if you want to eat some great street food there is New Lane within a 15 min walk in the East direction down Jalan Macalister.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eightroomsMM, General Manager at Macalister Mansion, responded to this review, September 2, 2013
Thank you for your compliments and providing us with a comprehensive feedback. Indeed, we endeavor to provide our guests with that extra touch of luxury during their stay with us and making sure that when they leave, there will only be sweet memories.
With regards to the gym, we state that the equipments are state-of-the-art, not the gym. We sincerely apologize for any confusion.

We hope to welcome you back at Macalister Mansion soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Malaysia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 24, 2013

about Macalister Mansion and how I enjoyed the dinner together with my wife - it was our anniversary. But the day before yesterday I got a computer generated message that my five star opinion was taken off because of foul language (???) and some competitive something. It was five star ... this must have been a glitch in their software. So here we go again. MM is an amazing place. The architecture and interior design is fabulous. Thanks to Chef Lance the food compliments this place very well. The service is good and friendly. When you are in Penang and you want to pamper yourself and partner - go and enjoy. I hope this review will stay. The team deserves a 5 star review. We need more places like this in Penang. Bon appetite !

Room Tip: I didn't stay - I live in Penang.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eightroomsMM, General Manager at Macalister Mansion, responded to this review, August 27, 2013
Thank you very much for your compliments and taking the time to re-write your review. We are thrilled to know that you had a lovely time here with your wife on your special day. Our team does indeed work hard in order to satisfy.

We look forward in welcoming you back at Macalister Mansion soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
66 reviews 66 reviews
48 hotel reviews
Reviews in 53 cities Reviews in 53 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed August 14, 2013

Let me talk about the fine things about this hotel. The reception was friendly and helpful. Upon check-in the staff went out of her way to explain the amenities of the room: the remote controlled curtains, the snack bar, etc and even gave us advise regarding the Hungry Ghost Month activities. The snack bar was a nice touch (and to be honest, better than a lot of internationally branded 5 star hotels), it was stocked with San Pellegrino, M&Ms (a reference to Macalister Mansion= MM?), etc. There's a Nespresso machine with a good stock of good coffee. Loved the fact that they even have champagne flutes available in the cupboard.

We dint manage to use the Bang and Olufsen speakers. Stationery was personalised and there's even a computer keyboard in case you needed one.

The bathroom/toilet was huge with H20 toiletries. We stayed at Room 7 by the way and curtains are remote controlled. I think perhaps the hotel can do away with the sharp corners (the glass counter where you place the toiletries in the shower area, very dangerous if you ever slip).

The hotel is walking distance to the Ghee Hiang Bakery, and some hawker stalls. We had a car so it was no problem for us driving around except the really annoying Penang One-way streets recently enforced and it seemed the local government forgot to put out huge signage to guide motorists. We ended up driving in circles!

Breakfast was simple but awesome: I had Truffle White Scrambled Egg, paired with some cleansing juice with wheatgrass and TWG Royal Darjeeling Tea to perk the senses.

The Den, the whisky bar was beautiful and they are well stocked with different whiskies. Shame they did not have my favorite Bhutanese whisky.

Two things they can improve on:

1) Perhaps put curtains in front of the window or at least dim the lights outside. At Room 7, we were annoyed by the fact that it was bright inside the room come sleeping time due to the fierce white lights outside.

2) Put tall trees by the gate so we don't have to see the street outside making the place more of an oasis. I don't know what to do with the building next door, Kinda ugly to see from the hotel room. Perhaps put more plants to cover the concrete???

Overall, Macalister is a fine place, but can still work on these issues.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eightroomsMM, General Manager at Macalister Mansion, responded to this review, August 15, 2013
Thank you for your compliments and spending the time writing this review. We sincerely appreciate the constructive comments and this would prove useful in order for us to improve further. We will look into the blackout issue and the issue of the sharp corner of the glass counter in the bathroom. Regarding about planting more trees by the gate, there are guidelines from the local council which require us not to block the view of the facade from the street.

We hope to welcoming you back at Macalister Mansion soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
5 of 5 stars Reviewed August 11, 2013

We stayed over the weekend at Macalister Mansion after hearing so much of this new hotel from the internet and many magazines that we have came across. And most importantly, the decision to stay here is because of this hotel which is part of the unique Design Hotel group, which gives us some assurance of the quality and design uniqueness. After all, members of the Design Hotel have to go through strict handpicked selection process, as we have learnt. I think this is also the only hotel in Malaysia that is part of the Design Hotel group.

We were overwhelmed by the sight of this majestic mansion when we arrived. Although location may not be in the core heritage zone of Georgetown but we were pretty satisfied as we have learned of the creepiness of some heritage hotels which can be quite dark and not exactly the comfortable sleep that we were yearning for.

We were greeted with some unique and refreshing welcome drinks upon check-in. Very satisfying after a long ride from airport under the hot sun. We were amazed with the design of the room and all the details put in. Bravo to the owners who have really raised the bar of quality and design based hotels in Penang. Everything in the room is clean and contemporary and nothing resembling the heritage exterior of the mansion, except the high ceiling of the room and the original timber thrust at the ceiling. A really nice blend of heritage and contemporary design!

The hotel is pretty generous as not only WiFi is complimentary, so is the minibar although they don’t stock alcohol in the room. Not to forget also the personalized writing paper with my name on it and other very nice stationery provided! Room is also well equipped with sleek LED TV and B&O docking system for your Iphone. Quite a surprise find for a hotel in Penang.

The bed is super comfy and at par with the heavenly bed at Westin or W. We were so curious and flipped the mattress to find out that they provided Simmons mattress! We were so glad as we really need to catch up with some good rest after hectic work schedule the week before.

There is also a nice guest lounge where guests can use computer for free and a small decently equipped gym. We didn’t try the pool but it was quite lovely designed.

We didn’t have the time to try the restaurants and bars. The Mansion has 2 restaurants and 3 bars (including one outdoor pool bar). Quite amazing for one with only eight rooms.

This is definitely a gem to lookout out for when you are next in Penang if you are looking for an experience of Georgetown heritage with a modern comfort! And for the design geeks, not to be missed! :-)

Room Tip: Each has its unique design due to the shape of the Mansion. Look through each to pick your choice. A...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eightroomsMM, General Manager at Macalister Mansion, responded to this review, August 15, 2013
Thank you for your compliments and taking the time to write your review. We understand how important rest and sleep is for one's well-being, therefore, we only provide the best. We do hope that you will be able to try our restaurants and bars during your next visit.

We look forward to welcoming you back at Macalister Mansion soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 10, 2013 via mobile

We enjoyed the overall design and ambience of the living room, dining room and bedrooms especially. Food was above average and decently priced at both establishments. Try the unagi and scrambled eggs for breakfast at the living room! The mansion will appear smaller than depicted on the website - after all, it only has 8 rooms in total. The pool is located out on the open and next to the car park - a bit too open and lacking in privacy. Some staff members went above and beyond, particularly those attached to the F&B areas; however the welcome staff at reception /front desk were blasé, unwelcoming and looked unwilling to help.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eightroomsMM, General Manager at Macalister Mansion, responded to this review, August 10, 2013
We sincerely regret that the service of the reception have not met your expectation. We will definitely look into the issue and improve on it.

With regards to the pool, as much as we had hoped to locate it otherwise, we don’t really have any other option as this is a heritage property and there are strict guidelines of the local council that we have to adhere to. We hope to have your understanding.

We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Macalister Mansion

Address: 228 Macalister Road, Georgetown, Penang Island 10400, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Georgetown
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Eight Rooms at Macalister Mansion promises a quirky and sophisticated new destination to relax and unwind… Set amidst a lovingly restored colonial mansion that was built in the early 1900s, we invite you to embark with us on a luxuriously new boutique hotel adventure within each of our individually designed 8 suites. ... more   less 
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Also Known As:
Macalister Mansion Penang/Georgetown

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