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“great find in Georgetown” 5 of 5 stars
Review of Cintra Heritage House

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Cintra Heritage House
3.0 of 5 Guest house   |   no: 1, 3, 5, 7 Lebuh Cintra, George Town, Penang Island 10100, Malaysia   |  
Hotel amenities
Ranked #59 of 147 George Town B&B and Inns
Certificate of Excellence 2014
Montreal, Canada
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“great find in Georgetown”
5 of 5 stars Reviewed March 30, 2013

Superb period building, very nicely decorated, room was clean with nice touches (coffee, tea, water, slippers, toothbrush & paste). Outstanding staff who always ask how your stay is going and if you need anything else. Great filling breakfast. I didn't have any other meals at the restaurant, but did have a nice glass of wine! And when I asked for a taxi to be called, and it didn't show up, a staff drove me to the pier so I wouldn't be late. Now that is service.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Ljubljana, Slovenia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 27, 2013

located in the 5 min walking distance to the centre, surrounded by many authentic tcha places and cafes, the Cintra Heritage is a must for anyone who loves spacious rooms with a twist of antique and authentic local interiors mostly designed in woods. It's worth paying couple of Ringgits more to get larger rooms with three large windows and Venetian-like window blinds. Breakfast rooms and indoor patio is a great refuge from somehow crowded and noisy city buzz. Staff is super helpful and friendly, too with toons of tips and infos to share with you. Truly a memorable stay and a definite will-come-back-again.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 26, 2013

This place needs glass windows. Stayed there last weekend and unfortunately we got the noisy rooms facing the street. Yes rooms 202 and 203 at a discounted rate, guess that's why they were giving a discount. Wooden window panes do not shut out noise from the street and many people drove by from midnight till 3am. We made a request to change our rooms and were given the so-called VIP suites on the ground floor.

The suites are big and spacious, each suite separated into two by a wall, hence you get a "living room" facing the courtyard and a bedroom with no windows. Oh they look beautiful alright but the design is impractical and lack of thought. The living room has long windows that could allow a slim person to pass through, so if you want to air the room someone has to stay at the living room to make sure no one comes in unannounced. You have to air the room cos the furniture has a distinctive old wooden smell and the bedroom has no windows so the only fresh air you get is through the living room.

The bathroom takes on the shape of a long rectangle. I stayed in 102. The wash basin is the middle with the basin and shower on each end of the rectangle. The basin's tap was low on water pressure, water flow was small. The toilet flush button was stiff and hard to press. I realised it is because the toilet water tank is built to the side of a wall before the tank was covered. The cover is of course bigger than the tank but it could not cover properly because of the side wall. Hence the flush button is not aligned with the flushing system. I had to remove the cover and press the button on the flushing system directly to flush.

The toilet floor is not properly leveled to allow water from the shower to flow into the drainage pipe. A pool of water will form at the basin area cos there is a low lying spot. A lock bar as the toilet door lock is no fun, cos it was hard to push and made lots of noise. The room's only lock is the press-button lock on the door knob, which can be easily picked, though there are security cameras all over the place but I doubt I want to leave any valuables in the room.

Staying on the ground floor has its demerit points, you get mosquito bites.

Most people will be attracted to the guesthouse's rustic feel with all that retro looking furniture but really comfort should not be compromised. Things like noise, a working toilet and fresh air is more important, cos you are living in the room, not looking at the room.

Room Tip: Rooms a facing the street are not for those who can't sleep on a noisy train. VIP suites are not...
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 21, 2013

A cosy warmth spreads through this small heritage house, from the moment you check in with the friendly reception to the woody furniture and homely atmosphere that pervades within the compound.

Located in the heart of Georgetown, it was easy to walk almost anywhere and good food not too far away with plenty of choices.

Our room on the 2nd floor was comfortable (not 5* but we were not expecting it for the price), and decorated with authentic pieces and warm tones to make it feel homely. The courtyard was nicely decorated and the dining area offers a sumptous breakfast with local and continental choices. It is not a buffet spread but adequate to suit most appetites.

For a local flavour and a touch of Penang, this is a value for money accomodation that is accessible and friendly.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delta, BC, Canada
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 13, 2013

We wanted to stay in a heritage house in the heart of Georgetown. Cintra Heritage House did not disappoint. Our first night we were in a double suite at the front of the building. The noise of vehicles, particularly motorcycles woke us up very early in the morning. A mention to the front desk and we were moved to a deluxe VIP suite at the back of the property at no extra charge. Be forewarned, you will be woken up by a nearby mosque's call to prayer. Very close to all attractions and places to eat. What we will bring back with us is the memory of the friendly and helpful staff. Would definitely stay here again.

Room Tip: As long as you don't mind being woken up by the morning prayers from the mosque close by, reques...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 11, 2013

We booked into this hotel as it was offering a great price. It is next to Chulia Street and fairly convenient place to reach. Lots of good food places located close by. Quite close to bus stops and within walking distance to other locations (KOMTAR, Cheong Fatt Tze Mansion, Chowsrata).

The decor was traditional and the hotel presented as a less expensive heritage accomodation. That said, the furnishings were a simple stylishness. The hotel is still new (opened 1 July 2012).The bed was comfortable and there was 2 pillows per person. The rooms were clean and one had definetely more space than a budget hotel. Towels and basic toiletries were provided and the aircom worked wonderfully on hot Penang afternooons. What I would have liked in the room was a small bar fridge. It would have been helpful to store keep some water and foodstuff cold. It was generally quiet and had little noise from other guests. I could have sat for hours at the chair they had facing out the hotel's main entrance all day if food hadn't called. It was wonderful just watching the world go by. The hotel also runs a cafe/bar that you can have drinks and chill out while wating for the stalls to start business for dinner.

A note: the hotel is near a mosque and the morning calls to prayer are rather loud. After the first morning, I plugged in my headphones and that was that for the next half hour or so. The rest of the time, this did not affect me as I was out till late.

The hotel also runs tours (with car and driver) at reasonable rates. If it is not advertised, you can check with them. There is a minimum number of hours you have to book (4 hours) but it is still very reasonable. Mas and Imran were really helpful and made our stay feel homely.

Lebuh Cintra, where the hotel is located (and named after) is also the location where street walkers of the cross dressing variety used to gather. With the opening of the hotel, 'trade' is not so noticeable but it does still exist. They do not disturb men who are with women and usually do not just approach males passing by on their own. Don't show much interest in them and they'll take their cuse from you. Show them interest and they'll also pick their cues from your 'interested' looks. Otherwise this adds a little interest to the locale.

Given the price, heritage (and decor) and location, this place is hard to beat. While it may not have the same heritage value as the Cheong Fatt Tze Mansion, it is much cheaper (given the promotions), much more avaliable (than the Cheong Fatt Mansion) and definitely value for money.

Room Tip: Ask for second floor rooms.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 1, 2013

Cintra Heritage House George Town 25 ringit by taxi from the bus station in Lebuh Cintra or catch a bus 104 ask which 1 goes to town when i arrived here i had no guide book & asked to be taken where the budget hotels were
The taxi driver spoke reasonable English i speak little Malay the Hotel is central to town staff friendly and the upstairs single room absolutely spotless
Built as a open plan plenty of space like a Malay house shutters and ratan roll up blinds sturdy teak furniture and a firm matress air con wi fi hot water & breakfast included
Staff very friendly with information the Guest House / hotel is best i have stayed in Malaysia and after 3 months travelling S.E.Asia in the top 4

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cintra Heritage House

Address: no: 1, 3, 5, 7 Lebuh Cintra, George Town, Penang Island 10100, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #59 of 147 B&Bs / Inns in George Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cintra Heritage House 3*
Number of rooms: 13
Official Description (provided by the hotel):
CINTRA HERITAGE HOUSE- The building are shop houses featuring the Southern Chinese Eclectic style and which was built around 1840 -1900’s and once served as a Hair Dressing Saloon for the Japanese Officers and local administrators of Penang during the Post period from 1940’s – 1960's. Building style features Chinese influences on the carved Timber Doors, Air vents, Air wells, Gable end. European and Indian influence on the Louvered shutters, U or V –shaped terracotta tiles. The Cintra Heritage House occupies 4 link-shop houses that have been beautifully restored by master craftsmen mostly done by hand to what it looks like as of today. ... more   less 
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Also Known As:
Cintra Heritage House Penang/George Town

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