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“Cozy, original place but very noisy” 2 of 5 stars
Review of Cintra Heritage House

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Cintra Heritage House
3.0 of 5 Guest house   |   no: 1, 3, 5, 7 Lebuh Cintra, Georgetown, Penang Island 10100, Malaysia   |  
Hotel amenities
Ranked #32 of 101 Georgetown B&B and Inns
Frankfurt
Top Contributor
69 reviews 69 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
“Cozy, original place but very noisy”
2 of 5 stars Reviewed January 2, 2013

We stayed here for three nights when we visited Penang in December 2012.

I'm putting the downside first because there is currently only one review here even mentioning it: The rooms do not have glass windows but only wooden shades separating them from the outside. While this might not present a problem for backwards facing rooms (again, there is only one review on Trip Advisor mentioning noise), it is a disaster for rooms facing towards the road. Imagine motorcycles and trucks driving directly by your bed, honking from very early morning till late - It is virtually impossible to get a good nights sleep without decent ear plugs.

This was a major problem for us. The earplugs we had brought were too large for my girlfriend's ears and she could barely sleep for three nights. We tried to change rooms but unfortunately the place was fully booked. The noise level is the reason we give only two points. If you can live with this or want to try a room not facing the road, you might be quite satisfied with this hotel.

The hotel is located in Lebuh Cintra in the middle of Georgetown and it's very easy to walk the city from there. Plenty of restaurants are nearby and two supermarkets within 5 minutes walk. A laundry service is just around the corner. ATMs are somewhat far so stock up on Cash at the Airport or expect a 15-20 minutes walk.

Staff was friendly, efficient and always ready to help with every question we had.

Rooms were air-conditioned, reasonably spacious with large bed, not too hard mattress. Water pressure in the shower was way better than what you would expect from most mid-range places in South East Asia, just the temperature was somewhat random on one day. There was no TV in the room.

Room Tip: By all means, insist on a room not facing towards the road
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 27, 2012

We stayed 2 nights at Cintra and it was very nice, you have a lovely court inside where you take your breakfast.
There is no TV in the room but we weren't in Penang for the TV....
Staff very helpfull, very good location also.
Highly recommanded!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 23, 2012

I stayed here last week and I found 3 things that made me wish I was at another hotel. One was the fact that our room was right next to the road and therefore we could hear every vehicle that passed by in the 2 nights that we were there. Secondly, there was not a TV in the room. For those who do not mind this, then maybe its ok, but for the price we paid, we expected at least a small tv to numb the noise from the motorbikes/cars/trucks passing by. Thirdly, breakfast starts at 8am which is late by our standards. One good thing is that the staff were friendly.

Room Tip: Please don't choose Room 203 (twin room).
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miri
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2012

Alert to all Tourist, Georgetown was not the safe place for traveling, there is Hindu and Malay Robber every way... they see police nothing,

for Tourist who taking photo of Street Wall Art, there is robbers are waiting behind, please take care of your camera, and ladies beg. especially little india street and Chulia Street.

it was just happen on 30 Nov 2012, few cases are report to police station for robbed by motor cyclist.

we hope Pulau Pinang government look into this matter and we wont enter Pulau Pinang Georgetown again until it safe.

for who would like to spend money on Pulau Pinang, pls take note of this.

Hotel was not a issue, service are good. price acceptable, food are great too.

Wish u all, all the best.

Stayed November 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

If you stay in Penang, you need to stay in a shop house – it’s a big part of the Georgetown experience, and one that is not to be missed. I’ve been to Penang five times, and this is perhaps the best option I have seen in Penang for travelers that aren’t going for complete luxury.

The owner definitely put some extra love making this a very comfortable place to stay while retaining the charm and atmosphere of the old architecture. Everything was very neat and tidy and the breakfast that was included was also a step up from what is typically offered at other places in Penang – decent coffee, bread, eggs, and fruit.

Even though the building is located near a fairly busy street, it is extremely quiet. However, one word of caution – in room 205 you may get woken up by the morning prayer from a nearby mosque. It only lasted 2 or 3 minutes – much shorter than in other parts of Malaysia and Indonesia. Other people in our group who were staying in other rooms didn’t hear it at all however.

The staff is also out of this world as well. They are all extremely friendly and helpful, and definitely go the extra distance to make sure your stay is perfect. But what did it for me was that when I left a nice pair of shoes behind, they shipped them to me internationally (without asking for the payment in advance).

I would recommend Cintra to anyone who is going to Penang for a few days. You won’t be disappointed!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K_Australia
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 11, 2012

A great little renovated Chinese shop house. I stayed there on a quick overnight stopover in Penang. The room was nicely appointed and decorated. The location of the hotel was excellent, as it was right in the heart of Chinatown. The shower had excellent water pressure - a nice change in for South East Asia. The staff were nice and tried hard to please. There were lots of cheap and delicious eats nearby. Great value for money.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 28, 2012

This recently renovated hotel, composed of 4 former townhouses right downtown historic Georgetown, is a true jewel. Get an authentic feeling of how living must have been once in this part of the world: shady, cool rooms downstairs, bright and light rooms upstairs, grouped around two courtyards, all nicely renovated and decorated with charm (not a guaranteed quality in Penang's numerous heritage hotels). I liked the small european style restaurant a lot, but the best was the friendly, attentive and very sociable staff, which made my stay a great experience of Malay hospitality. Probably not a first choice for families, this lovely place is definitely a romantic hide-away for singles or couples.

Room Tip: Don't get one of the two ground-floor rooms facing the street, if your very sensible to noise.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cintra Heritage House

Address: no: 1, 3, 5, 7 Lebuh Cintra, Georgetown, Penang Island 10100, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #32 of 101 B&Bs / Inns in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cintra Heritage House 3*
Official Description (provided by the hotel):
CINTRA HERITAGE HOUSE- The building are shop houses featuring the Southern Chinese Eclectic style and which was built around 1840 -1900’s and once served as a Hair Dressing Saloon for the Japanese Officers and local administrators of Penang during the Post period from 1940’s – 1960's. Building style features Chinese influences on the carved Timber Doors, Air vents, Air wells, Gable end. European and Indian influence on the Louvered shutters, U or V –shaped terracotta tiles. The Cintra Heritage House occupies 4 link-shop houses that have been beautifully restored by master craftsmen mostly done by hand to what it looks like as of today. ... more   less 
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Also Known As:
Cintra Heritage House Penang/Georgetown

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