It's supposedly "new" but it's really more like a renovated place in an old building. We stayed on the fifth floor in the room closest to the elevator and the road outside. This made it difficult to sleep due to the noise of the elevator and the karaoke across the road. Thankfully they stopped singing by midnight. Make sure you get a room as far back from the road and elevator as possible.
The room itself was very small. The bathroom was especially cramped and poorly designed with the door getting in the way of the sink and toilet. Despite the odd bit of mold, it was generally quite clean. The beds were a bit hard as well. All in all though, everything worked.
Service could be better. It took almost 15 minutes just to get a taxi organised to go out. On the contrary, they allowed an extra 30 minutes to check out on request despite the place being full.
Location wise, it's not too bad with 1st Avenue mall less than 10 min walk away. Other malls such as Gurney Plaza and Queensbay Mall require a short taxi ride. The latter takes 20 minutes and costs about RM35 one way. Taxi ride from the airport costs RM45. Turn right once you exit the arrivals hall to get a prepaid taxi coupon.
It's a decent budget hotel that does the trick, albeit a little cramped and noisy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Hotel Sentral, Georgetown.
Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.
Hotel Sentral Georgetown is located in the heart of Penang and getting around is convenient.
We are delighted to hear that you have enjoyed your stay with us. Indeed, it was our pleasure to be of service to you.
We sincerely thank you for choosing us as your preferred choice of stay and am looking forward to the opportunity to welcome you back again on your next trip.
Thank you and best regards.
Assistant Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.