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“Cozy but noisy” 3 of 5 stars
Review of Hotel Sentral Georgetown

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Hotel Sentral Georgetown
3.0 of 5 Hotel   |   No 12, Lorong Kinta, Georgetown, Penang Island 10400, Malaysia   |  
Hotel amenities
Ranked #19 of 48 hotels in Georgetown
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“Cozy but noisy”
3 of 5 stars Reviewed January 5, 2014 via mobile

It's supposedly "new" but it's really more like a renovated place in an old building. We stayed on the fifth floor in the room closest to the elevator and the road outside. This made it difficult to sleep due to the noise of the elevator and the karaoke across the road. Thankfully they stopped singing by midnight. Make sure you get a room as far back from the road and elevator as possible.

The room itself was very small. The bathroom was especially cramped and poorly designed with the door getting in the way of the sink and toilet. Despite the odd bit of mold, it was generally quite clean. The beds were a bit hard as well. All in all though, everything worked.

Service could be better. It took almost 15 minutes just to get a taxi organised to go out. On the contrary, they allowed an extra 30 minutes to check out on request despite the place being full.

Location wise, it's not too bad with 1st Avenue mall less than 10 min walk away. Other malls such as Gurney Plaza and Queensbay Mall require a short taxi ride. The latter takes 20 minutes and costs about RM35 one way. Taxi ride from the airport costs RM45. Turn right once you exit the arrivals hall to get a prepaid taxi coupon.

It's a decent budget hotel that does the trick, albeit a little cramped and noisy.

  • Stayed January 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this review, January 5, 2014
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

Hotel Sentral Georgetown is located in the heart of Penang and getting around is convenient.
We are delighted to hear that you have enjoyed your stay with us. Indeed, it was our pleasure to be of service to you.

We sincerely thank you for choosing us as your preferred choice of stay and am looking forward to the opportunity to welcome you back again on your next trip.

Thank you and best regards.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

220 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
Abu Dhabi
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2014

This is a new hotel with cozy rooms in that category, close to Penang Time Square, KOMTAR and Prangin Mall. Rooms were clean, adequately spacious and well designed with modern equipment. During our reservation I have asked for 2 adjacent rooms, however that was not arranged. When I brought the matter to the attention, Reception was kind enough to arrange two rooms in the same level. Bathroom was clean and spacious. Restaurant is small however there is a hostess to manage the queue during the breakfast time. I hope management will consider expanding the area. Breakfast is OK but not many varieties. There is a night club near by that may disturb you if you are a light sleeper. Staff are attentive and friendly. Overall I am satisfied with my stay in the hotel and it deserves a appreciation.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this review, January 3, 2014
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoy our location and it is glad to know that our rooms are clean, comfortable and you had a pleasant stay with us at Hotel Sentral. It is definitely a great pleasure to have the opportunity to be of service to you and your family.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.

Thank you and best regards
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 22, 2013

Room size was good. Cleanliness is fine. Good service. Vegetarian options are lacking in breakfast. Good for quick stay. All basic things of a hotel in a good shape. However, Penang city it self is a different experience. U can visualize two types of life. Enjoyed.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this review, December 23, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you had a pleasant stay with us at Hotel Sentral. It is definitely a great pleasure to have the opportunity to be of service to you.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.

Thank you and best regards.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 22, 2013

The hotel is smacked in front of the famous Mcallister road with lots of good and famous food. Just a minute walk down. I book a double bed room and a queen size bed room for my parents. The single room is much smaller than the queen size bedroom. If you don't mind sharing with your friend, choose the queen size room.

The single room have a dressing table with good lightning and a nice and comfort chair. Room is generally clean with 1 or 2 minor crack. The air con is fine. The toilet is fine except that the shower area does not have a holder to hold toiletries and it is troublesome to get toiletries from the sink area. However, the other plus point is there is free wifi that you can use in the room

I was suppose to be in the non-smoking level but my room smell of smoke at a certain time, at night and early morning. As I am sensitive to smoke, this was a pretty unpleasant experience.

The last thing I wanted to mention is that to remember to keep the latch lock in place as by mistake, I put on the "make up room" sign instead of the "do not disturb" sign. The house keeper saw the sign and knock the door once and immediately tab to enter the door. I was shock but the latch was on so he could not come in. It wasn't he fault but I thought that he should wait alittle longer or knock at least 3 times. So, just latch your room at all times :)

  • Stayed December 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this review, December 23, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is glad to know that you are satisfied with clean, comfortable room and satisfied with the hotel location. Hotel Sentral is conveniently located next to Jalan Macalister, where you can easily access to all the famous local foods and the major shopping malls.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 18, 2013

Rooms are clean and big ....free wifi in the room ...there's a convinience store at the lobby ....in the night there's a hawker stall just across the street(less than 1 min walking distnce) .... parking bay very limited...

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this review, December 20, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is glad to know that you are satisfied with clean, comfortable room and satisfied with the hotel location. Hotel Sentral is conveniently located next to Jalan Macalister, where you can easily access to all the famous local foods and the major shopping malls.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seremban, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2013

I got a very clean & comfortable room although room didn't hv a good view. Gonna stay there again.Near to town bus station,New Lane & Lorong Selamat .Going to Kimberley Street is not difficult either.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this review, December 18, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoy our location and it is glad to know that our rooms are clean, comfortable and you had a pleasant stay with us at Hotel Sentral. It is definitely a great pleasure to have the opportunity to be of service to you.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.

Thank you and best regards.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 16, 2013

As its website says, this is a 3-star hotel, so my expectations were based on this fact and its price.

Not-so-nice:

The bi-fold door separating the toilet and shower had one hinge off, so opening and closing the door made me feel it would drop off any time. Quite stressed for my young children when they were using the toilet.

There’s a karaoke joint or nightclub only a street away from the hotel and the volume was blasted up high at night which can disturb sleeping guests at the hotel. Going into the hotel and facing the reception desk, I was staying on the left side. My friend who was staying on the right side was so disturbed by the karaoke that he couldn’t sleep well.

Although they changed the main dishes for the four days I was there, the breakfast still got a bit boring after a while. I’d suggest that, if you can, skip the breakfast option and find your breakfast elsewhere. Take breakfast at the hotel maybe once or twice if you want to try it out, but check the menu first. Note that the food is spicy most of the time, so those who don’t take spicy food, go elsewhere.

As a family, I needed more than the three given towels. When I asked housekeeping for extra towels, they insisted I had to make a one-for-one exchange. You mean, I had to let three family members take their shower, then call up housekeeping to exchange the towels so that the rest of my family could take theirs???

There’s free wi-fi, but don’t depend on it if you need it for important stuff. The speed was a little slow (but hey, what do you expect from free wi-fi??) and the signal was intermittent at times.

Not being racist, but the Chinese-looking staff could speak English better while I had problems trying to get the other staff to understand my simple questions.


The nice:

The staff are generally very friendly and helpful, and that made a lot of difference!

The rooms are surprisingly clean and comfortable. Not quite what I expected from a 3-star hotel (coz I experienced a very bad one in London).

Location, location, location! The hotel is 10min from Komtar (at my walking speed) and you can find practically everything you want (food and shopping) at Komtar. Other than Komtar, there are also lots of shops and eateries within walking distance. There’s a coffeeshop and food street just opposite the hotel at the junction and you won’t be able to eat everything if you try one stall per meal for a few days, seriously. And the food is good and cheap (compared to Singapore prices), too.


Final words:

Please note that this is a 3-star hotel in Georgetown, Penang, Malaysia, and at prices as advertised. Many travellers seem to forget that and unreasonably expect the sky. As another review here says, pay more if you want better stuff. But having said that, keep asking different staff if you need to until you get what you paid for. Housekeeping was unhelpful about my towel request, but reception was all smiles. The staff who couldn’t understand simple English made me boil but the other was all smiles. I could only conclude here that it’s about asking the right staff and at the right time of the day.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this review, December 17, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is glad to know that you are satisfied with clean, comfortable room and satisfied with the hotel location.

Once again, thank you for your constructive and valuable feedback. It is only through the good intentions like yourself who take the time to express your experience that we will be able to strive to improve. Look forward to welcoming you and your family back to Hotel Sentral Georgetown.

Thank you and best regards.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Sentral Georgetown

Address: No 12, Lorong Kinta, Georgetown, Penang Island 10400, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #19 of 48 hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sentral Georgetown 3*
Reservation Options:
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Also Known As:
Hotel Sentral Georgetown Penang

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