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“Close to Komtar & Prangin Mall” 4 of 5 stars
Review of Hotel Sentral Georgetown

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Hotel Sentral Georgetown
3.0 of 5 Hotel   |   No 12, Lorong Kinta, George Town, Penang Island 10400, Malaysia   |  
Hotel amenities
Ranked #32 of 68 Hotels in George Town
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Close to Komtar & Prangin Mall”
4 of 5 stars Reviewed March 13, 2013 via mobile

We were looking for a cheapish hotel close to Prangin Mall and this hotel fit the bill perfectly. We found it was an easy walk to Komtar, Prangin Mall & night eats. Staff were very friendly and helpful. Breakfast was OK, but fairly busy.
We were happy with this hotel for the price and location.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, March 29, 2013
Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found the location is convenient and the front desk staffs are very friendly and helpful. We will definitely share your positive feedback with our teams.

We look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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267 reviews from our community

Traveler rating
    31
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    97
    15
    11
See reviews for
72
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5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
Canberra, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 6, 2013

This is a pretty new hotel and thus very clean with modern rooms. Unfortunately extensions to the hotel mean construction work from about 8:30 and we had the adjoining wall. Ask for the other side. Good hawker stalls nearby. About 15 minutes walk to the heritage area. Give the included breakfast a miss and head to the nearby Komtar mall and Georgetown White coffee.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, March 14, 2013
Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoy our location and had a pleasant stay with us at Hotel Sentral. However, we are sorry to hear about the sound disruption from the adjacent building.

Notwithstanding, the above we certainly look forward in welcoming you back again.

Thank you and Best Regards
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ao Nang, Thailand
Top Contributor
105 reviews 105 reviews
40 hotel reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed March 6, 2013

Stayed 3 nights in February 2013 with wife and friends.

Location is ok, 10-15 min walk to Komtor or Lebuh Chulia, 2 min to street food vendors.

Check-in was ok, free WiFi is so-so. Shower wall is a joke, WATER all over the bathroom after every shower. Bed is very comfortable and slept well. TV offers decent variety. View from room in non-exciting = wall view (#807).

Check-out; you can only check out on the left side. 1 person working and busy so tried to check out with the three clerks on the right but was told to get in line on left side while they continued chatting with each other instead of stepping up and helping the girl at the left side with check-outs. Seriously; how many check-ins do you have at 07:20am??? Why not help each other. This hampered my overall (and last impression) and prevented me from giving a Very Good. I see more comments about Front Office staff on TA, so maybe an area management should address? Just a tip!

Taxi booked through the hotel to the Lang Kawi ferry is RM 15.

Room Tip: Avoide wall view in #807.
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, March 14, 2013
Dear Sir / Madam,

Thank you for having chosen to stay with us on your recent visit to Penang

We were extremely perturbed in receiving your comments pertaining to the shortcomings on our part upon your departure. Please accept our profound apologies and rest assured that the issues raised have been investigated and appropriate action will be taken to prevent any guests being similarly inconvenienced in the future.

Notwithstanding the above, we hope that this has not marred your future stay with us. We look forward to welcoming you back to Hotel Sentral Georgetown in the near future.

Thank you and Best Regards,
Operation Manager
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Singapore, Singapore
1 review
3 of 5 stars Reviewed March 5, 2013

Hotel Sentral is located in Georgetown, walking distance from "Komtar". The room was clean and enough for a couple.Room has a TV,bar fridge(chargeable if you use),electric kettle, safe and a hair dryer.Room cleaning every day and provided two small water bottles, two towels, a small soap, shampoo, shower gel , coffee and tea bags.Breakfast was good and had variety(not much for vegetarians though).Sometimes the pantry is overcrowded and you have to wait to get a table. They also have their own transport which drops to the airport and other places(charges are same as the taxis). Overall, a nice convenient place to stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, March 14, 2013
Dear Sir / Madam,

Thank you for taking the time for sharing your opinion on TripAdvisor. We are very pleased to learn that you have enjoyed your stay with us.

Hotel Sentral Georgetown is strategically located in the town of the bustling historical city of UNESCO world Cultural Heritage Site.

Once again thank you for kind review which is highly appreciated. We look forward to welcoming you back in the future.

Thank you and Best Regards,
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 5, 2013

We stayed a nite at this hotel on 28/2/2013.
Pros:
1) Reception Staff at Hotel Sentral Georgetown was friendly and efficient. The security personnel at the car park were also helpful and friendly.
2) The room was clean, spacious and very reasonably priced.
3) The hotel is very close to lots of hawkers' stalls, you dont need a car to go out for food.  It is also possible to walk to komtar when the weather cools down.

Cons:
1)The shower screen was too small and water splashed onto floor during shower.  Insufficient vanity space yet theres plenty of wasted space next to it.
2) We could hear housekeeping chatter pretty clearly from our room.
3) Parquet floor outside the bathroom already worn out due to dampness.
4)  We were charged a deposit of RM100 upon check in, in addition to the pre authorisation fee on our credit card.  When we enquired we were told that the RM100 is a credit card 'validity check' deposit and this will be refunded within 14 days.  We complained that this was not made known to us before the deposit was taken, it was unfair as our credit card has also been pre authorised sufficiently for the room cost and also that the refund will take up to 14 days to be credited back to us.  On the positive side, a staff on duty at reception handled our complaint on the spot and we were given a refund for the deposit on the same day.

Overall we had good experience on our stay.

Room Tip: There is presently building works next door. Ask for a room away from that side of the hotel.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, March 14, 2013
Dear Sir / Madam,

Thank you for taking the time to post your review regarding your stay in our hotel. We are always glad to hear from our guests.

It is good to read that generally, the team provided friendly and efficient services. Please rest assured that your valuable comments are well noted and will be addressed with the relevant department.

Once again, thank you for your constructive and valuable feedback. It is only through the good intentions like yourself who take the time to express your experience that we will be able to strive to improve. Look forward to welcoming you back to Hotel Sentral.

Thank you and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 5, 2013

3* hotel, located at walking distance of the main attractions. A bus station is at 8 - 10 min walk from the hotel. The stop for the free shuttle touristic bus is even closer (no service on Saturday afternoon and Sundays). Rooms are simple, nice, very clean, quite spacious. Staff is friendly and helpful. Small breakfast buffet, quality should absolutely be improved....and I do not talk only about the coffee....

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, March 7, 2013
Dear Sir/Madam,

Thank you for taking the time to share your comments of your recent stay with us. Hotel Sentral Georgetown is located in the heart of Penang and getting around is convenient. We are delighted to hear that you have enjoyed your stay with us. Indeed, it was our pleasure to be of service to you.

Please rest assured that the comments you highlighted are well noted and will be taken up with the relevant department.

We look forward to welcoming you to Hotel Sentral again in the near future.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Top Contributor
64 reviews 64 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed March 3, 2013

Stayed here for a night on February 8th. The check in process was very quick. The room was small, good and clean. Its in a good location too, so thats a plus.

The reception staff are somewhat amateur. On 9th morning, during check out we were asking enquiring directions , and for every question of ours, they look at each other, giggle and then answer. they did answer of course, but how professional is the place, when they stand in the reception and giggle away while talking to a customer. My brother got so annoyed that he actually told them on their face not to do that, they then apologised and continued to giggle. I wonder what makes the place so funny. Its not a reason to not to stay in the hotel otherwise, but the hotel could sure do with some elementary staff training.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, March 7, 2013
Dear Sir/Madam,

Thank you for taking the time to share your experiences about your recent stay with us.

We are perturbed that you have undergone such disservice that you have highlighted and would like to offer our profound apology. It is through discerning guest like yourself that we will be able to aware of our customer’s needs and in return further strive to improve our service quality.

Nevertheless, we are pleased to hear that you have enjoyed the Hotel and our dynamic location. We hope to welcome you back to Hotel Sentral soon.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Georgetown

Address: No 12, Lorong Kinta, George Town, Penang Island 10400, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #32 of 68 Hotels in George Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sentral Georgetown 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hotel Sentral Georgetown Penang/George Town

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