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“Clean & Compact Room” 4 of 5 stars
Review of Hotel Sentral Georgetown

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Hotel Sentral Georgetown
3.0 of 5 Hotel   |   No 12, Lorong Kinta, George Town, Penang Island 10400, Malaysia   |  
Hotel amenities
Ranked #34 of 69 Hotels in George Town
Ireland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Clean & Compact Room”
4 of 5 stars Reviewed January 7, 2013

Stayed here for 3 nights in mid December 2012 and of all hotels I stayed in in Malaysia it was the best. Newly renovated - the room was small but spotless and shower & toilet in good order.
Hotel staff friendly & helpful. Location for me not great but OK (a bit of a walk for some nightlife).

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, January 30, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found our staff are efficient, enjoyed the clean and comfortable room, and most of all you are satisfied with the hotel location though is very much debated topic.

Once again, we hope that your stay with us was be a memorable one and we sincerely welcome you to Hotel Sentral for your next vacation.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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274 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 3, 2013

Event though I forgot to take a picture of my room, I can share with you all that this hotel was great. It's not a fancy hotel, but it's clean, with big LCD TV very comfortable bed and big enough to accommodate me, my wife and my 9 months baby.

This hotel have a strategic location near to every where, you can find a bus (Rapid Penang) easily from this hotel. You can walk about 5 minutes to find restaurant and convenience store. If you bring a car don't worry, the have spacious parking lot.

For breakfast it's ok. They are not providing a lot of menu there but i really like prata bread and curry, tasty and spicy.

Price? Very cheap! I book this hotel via Agoda.

Room Tip: Will be much noisy for next several months ahead since there is a construction beside
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, January 7, 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you are satisfied with clean and comfortable room and your positive comments certainly be shared among the staff.

We sincerely request you to return as our esteemed guest on your next trip so as to evaluate us once more.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 18, 2012

I booked this hotel for my 3 days 2 nights short trip to Penang. All i can describe about this hotel is new, fresh, nice and cozy. But the only problem is the limited parking lot, when it is full u have to parked your car in one of the space provided that full with stones, bricks, sticks and if u are not so lucky u might step on a nail. Please improve on the parking lot.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you are satisfied with clean and comfortable room and thank you for pointing us the issues in regards of the parking lot.

Our assurance is that the issued that had been highlighted will be resolved and we hope that you will be able to visit again in not too distant future.

We sincerely request you to return as our esteemed guest on your next trip so as to evaluate us once more.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 17, 2012

A budget hotel at great location. We are able to walk to many historical site within George town from hotel and the nice hawker food at night just few steps away from the hotel.

The room was clean and come with free wifi. The toilet is a bit tight and slippery floor. The service at the counter and taxi counter were helpful and provide information for the travelers.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is very pleasing to learn that the front liners are helpful to our guest, the rooms were suitable for. I shall definitely share your positive feedback with our teams. Thank you for pointing us the slippery floor in the toilet too and please be assured we have seriously taken up the matters for the necessary action and improvements.

We truly look forward to seeing you soon. Once again, we thank you for your continued patronage.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 10, 2012

We liked the location as we could walk to most places in Georgetown, food and convenience store nearby. Construction was occurring at the building next door though, which made for lots of noise from about 7am. The room wasn't very big but it was comfortable and clean. Bed was comfortable. We requested a non smoking room a few months ahead but only smoking was available, however they did spray the room. Lots of decent options at breakfast, though the dining room was very crowded each time we were there.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found the location is convenient and breakfast comes with a varieties of choices.

We hope you will be able to visit again int he not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 9, 2012

We got off to a bad start when we checked into the hotel at around 10pm. We could not get into the only non smoking room that was left as there was some problem with the automated key lock. After more than 30 minutes of waiting at the door with the technician and front desk staff, we gave up and asked for another room when it became clear that the problem could not be solved anytime soon. As we had no other choice, we settled for a twin bed smoking room as the double beds/non-smoking rooms were booked out. Thankfully the staff assisted us in joining the beds.

The room itself is fairly basic but does have an in-room safe and mini fridge.
Shower pressure is good and easy to use. Would have been better if they had a fully enclosed shower compartment.
The room itself was fairly clean and wifi internet was provided in the room. Connection was slow but at least it is free.
Not many channels available on the TV though.

There was only one elevator on our side of the hotel so it does take time to get up and down. Breakfast spread was simple.
Hotel is within 10 mins walk of Komtar and there are a few eateries and a convenience store within 5 mins walk from the hotel.
Overall I cannot complain much as the hotel rate is fairly low. However, the bad luck that we had at check in probably soured my view of the hotel.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral. However I would like to extend my sincere apology for any inconvenience you may have experiences during check-in. Please be assured that your feedback is taken seriously and steps to address the issue have been discussed at length with the team.

Once again, we hope that your stay with us was be a memorable one and we sincerely welcome you to Hotel Sentral for your next vacation.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 8, 2012

This is first time I stay in Hotel Sentral Penang which had a good comment in tripadvisor.
We check-in at 4pm and the security is very helpful to find us a parking lot. Parking is limited but we were lucky all the time.
Front desk staff is very kind and fast to proceed the check-in, which took less than 5 minutes

Room is very clean, tidy. However, if your room is facing the main road, it might be very noisy at night as there were some karaoke session which will be on going until 4am in the morning. Thank god I have requested my room not to face the main road.

Overall is good, and price is extremely reasonable. Will be back to this hotel if we were to go back to Penang for our food trip.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral.

We await your return as our esteemed guest on your next trip.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Georgetown

Address: No 12, Lorong Kinta, George Town, Penang Island 10400, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #34 of 69 Hotels in George Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sentral Georgetown 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hotel Sentral Georgetown Penang/George Town

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