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“Good and convenience” 4 of 5 stars
Review of Hotel Sentral Georgetown

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Hotel Sentral Georgetown
3.0 of 5 Hotel   |   No 12, Lorong Kinta, George Town, Penang Island 10400, Malaysia   |  
Hotel amenities
Ranked #27 of 54 Hotels in George Town
Singapore, Singapore
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Good and convenience”
4 of 5 stars Reviewed December 17, 2012

A budget hotel at great location. We are able to walk to many historical site within George town from hotel and the nice hawker food at night just few steps away from the hotel.

The room was clean and come with free wifi. The toilet is a bit tight and slippery floor. The service at the counter and taxi counter were helpful and provide information for the travelers.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is very pleasing to learn that the front liners are helpful to our guest, the rooms were suitable for. I shall definitely share your positive feedback with our teams. Thank you for pointing us the slippery floor in the toilet too and please be assured we have seriously taken up the matters for the necessary action and improvements.

We truly look forward to seeing you soon. Once again, we thank you for your continued patronage.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Sydney, Australia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 10, 2012

We liked the location as we could walk to most places in Georgetown, food and convenience store nearby. Construction was occurring at the building next door though, which made for lots of noise from about 7am. The room wasn't very big but it was comfortable and clean. Bed was comfortable. We requested a non smoking room a few months ahead but only smoking was available, however they did spray the room. Lots of decent options at breakfast, though the dining room was very crowded each time we were there.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found the location is convenient and breakfast comes with a varieties of choices.

We hope you will be able to visit again int he not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 9, 2012

We got off to a bad start when we checked into the hotel at around 10pm. We could not get into the only non smoking room that was left as there was some problem with the automated key lock. After more than 30 minutes of waiting at the door with the technician and front desk staff, we gave up and asked for another room when it became clear that the problem could not be solved anytime soon. As we had no other choice, we settled for a twin bed smoking room as the double beds/non-smoking rooms were booked out. Thankfully the staff assisted us in joining the beds.

The room itself is fairly basic but does have an in-room safe and mini fridge.
Shower pressure is good and easy to use. Would have been better if they had a fully enclosed shower compartment.
The room itself was fairly clean and wifi internet was provided in the room. Connection was slow but at least it is free.
Not many channels available on the TV though.

There was only one elevator on our side of the hotel so it does take time to get up and down. Breakfast spread was simple.
Hotel is within 10 mins walk of Komtar and there are a few eateries and a convenience store within 5 mins walk from the hotel.
Overall I cannot complain much as the hotel rate is fairly low. However, the bad luck that we had at check in probably soured my view of the hotel.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral. However I would like to extend my sincere apology for any inconvenience you may have experiences during check-in. Please be assured that your feedback is taken seriously and steps to address the issue have been discussed at length with the team.

Once again, we hope that your stay with us was be a memorable one and we sincerely welcome you to Hotel Sentral for your next vacation.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 8, 2012

This is first time I stay in Hotel Sentral Penang which had a good comment in tripadvisor.
We check-in at 4pm and the security is very helpful to find us a parking lot. Parking is limited but we were lucky all the time.
Front desk staff is very kind and fast to proceed the check-in, which took less than 5 minutes

Room is very clean, tidy. However, if your room is facing the main road, it might be very noisy at night as there were some karaoke session which will be on going until 4am in the morning. Thank god I have requested my room not to face the main road.

Overall is good, and price is extremely reasonable. Will be back to this hotel if we were to go back to Penang for our food trip.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 31, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral.

We await your return as our esteemed guest on your next trip.

Thank you and best regards.
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed December 3, 2012

This is first time I went to Georgetown, Penang and I choose Hotel Sentral Penang which had a good comment in tripadvisor.
We check-in at 4pm and the security is very helpful to find us a parking lot.
Front desk staff is very kind and fast to proceed the check-in, it just about 10min.
Room is very clean, tidy... but I not satisfied the shower, water volume too low.... and the parquet floor not so comfortable... but overall is satisfied.
Breakfast is ok, but the restaurant spacious limit... need to wait 5-10 minutes for a table.
Overall is good and acceptable, price reasonable and the most important is very good location, in front the hotel had a lot of street food stall and walk within 10-15 minutes to arrive Komtar, Kimberley Street, Chowrasta, Chendol....
Hope management could improve the shower water volume problem and we are happy to stay here.
Will stay here again for my next Penang Trip...

Room Tip: Please choose 7th - 9th Floor for non smoking area...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 16, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you are satisfied with clean and comfortable room and thank you for pointing us the issues in regards of the water volume.

Our assurance is that the issues that had been highlighted will be resolved and we hope that you will be able to visit again in not too distant future.

We sincerely request you to return as our esteemed guest on your next trip so as to evaluate us once more.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 30, 2012

I was only at this hotel for 3 nights but I feel I got a fair impression of it overall.
The rooms were a little on the small side, but I wasn't in it very much & I didn't need much space so it was absolutely fine. It was clean & tidy & the bottles of complimentary water were replaced each day which was a nice touch. The bathroom was perhaps a little basic & the shower wasn't too great, but nothing worth complaining about. The room wasn't very soundproof however & I was disturbed by some noise during the night.
The breakfast included was quite good. Not a massive selection but plenty for a small-ish hotel. I ate dinner at the hotel one night & it was good, reasonably priced & decent portion sizes.
The staff were really friendly and welcoming, however when I came to check out there were 4 other people also checking out & only one person able to process it. It took a while & meant the lobby area got congested.
Also there was no gym or swimming pool etc, but for a short stay in a city hotel it's not much of a problem.
Overall, not a bad hotel at all. I'd suggest it to friends travelling on a smaller/average budget.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, December 16, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is very pleasing to learn that the front liners are helpful to our guest, the rooms were suitable for you and that the food in our coffee house is up to mark. I shall definitely share your positive feedback with my team.

We truly look forward to seeing you soon in June. Once again, we thank you for your continuous support.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 20, 2012

Bascially, the hotel room rate is cheap. So don't expect too much. Generally clean but the toilets are old and dirty, with basic items like hair and body wash supplied. Big LED TV and bed is reasonably comfy. Daily replenished bottled water.

What is worth sharing for the price you paid is the lousy breakfast. I would have chosen room without breakfast and pay for better food somewhere else in Penang... Rooms on the left side of the reception with 2 lifts are with no view... totally facing walls. The roooms on the right of the reception, with one lift to rooms and facing road, but the lift is very slow.

There is a street near to the hotel with food stalls set up only on weekends... Otherwise, the hotel is relatively far from anything...

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you are satisfied with clean and comfortable room and thank you for pointing us the issues in regards of the breakfast.

Our assurance is that the issued that had been highlighted will be resolved and we hope that you will be able to visit again in not too distant future.

We sincerely request you to return as our esteemed guest on your next trip so as to evaluate us once more.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Georgetown

Address: No 12, Lorong Kinta, George Town, Penang Island 10400, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 54 Hotels in George Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sentral Georgetown 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hotel Sentral Georgetown Penang/George Town

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