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“Price for what is it...” 3 of 5 stars
Review of Hotel Sentral Georgetown

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Hotel Sentral Georgetown
3.0 of 5 Hotel   |   No 12, Lorong Kinta, Georgetown, Penang Island 10400, Malaysia   |  
Hotel amenities
Ranked #23 of 51 Hotels in Georgetown
Singapore
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Price for what is it...”
3 of 5 stars Reviewed November 20, 2012

Bascially, the hotel room rate is cheap. So don't expect too much. Generally clean but the toilets are old and dirty, with basic items like hair and body wash supplied. Big LED TV and bed is reasonably comfy. Daily replenished bottled water.

What is worth sharing for the price you paid is the lousy breakfast. I would have chosen room without breakfast and pay for better food somewhere else in Penang... Rooms on the left side of the reception with 2 lifts are with no view... totally facing walls. The roooms on the right of the reception, with one lift to rooms and facing road, but the lift is very slow.

There is a street near to the hotel with food stalls set up only on weekends... Otherwise, the hotel is relatively far from anything...

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you are satisfied with clean and comfortable room and thank you for pointing us the issues in regards of the breakfast.

Our assurance is that the issued that had been highlighted will be resolved and we hope that you will be able to visit again in not too distant future.

We sincerely request you to return as our esteemed guest on your next trip so as to evaluate us once more.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Penang, Pulau Pinang, Malaysia
1 review
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 18, 2012

It was the worst experience I have never been through. Upon check in, we were threaten as an invisible guest. We waited for about 10 minutes to be great by the staff. You might wondering why 10 minutes, is it busy? I would definitely say no. What I can say is the anticipation of the receptionist is low. There were 2 staffs standing at the reception and both of them are not serving guest. But, no one has realized that we were there waiting for check in. Then a guy came out from another side but was on the line. So we wait for him. When we saw he hang up the phone then we requested for check in but he ignored us and continue pick up the phone and calling somebody. We were like what kind of attitude is that? If you have an urgent matter to settle you could just telling us wait a minute and we will waiting happily. So I was kind of pissed off by his attitude and action. After he finished the call, he is so impatience and my friend pass the voucher to him for our check in. He printed out a the information and request us to sign. When we were checking all our booking details, we found there are some mistakes. Our booking is 1 triple room,but on the paper it shown 2 double rooms. Then we were wondering and wanted to ask but the staff is so rude by taking away the paper with an angry face instead of asking us is there any thing wrong. Then he request us for the credit card to charge the amount. Our booking is through agoda and upon booking we paid to agoda and why they request us to pay for second time? So I explained to the staff and again he shows his impatient face and printed out another booking details and ask us to sign. He did apologise for the mistake, but it is not sincere at all. So, what I am going to say is this was the most terrible check in process I have never been through. Its so upset us with the terrible attitude, low efficiency and poor service.

Housekeeping also not that good. We requested for 2 glasses, 1 extra towel & 1 extra blanket, but they only sent us 1 glass instead of 2, towel & blanket also not send to our room.What we do is call for second time and inform what we request for and luckily they sent all at the second time. However, when we request for extra mineral water, it is chargeable at RM5 per bottle. Thought it should be free of charge as we paid for the room, service, amenities.

Food and beverage service is also terrible. The buffet breakfast is totally out of expectation. Food are all oily and not tasty at all. Fake coco crunch & corn flakes are being serve. The taste is so yucky. Variety of food is only a few.

Overall, the hotel is only average. Lift is so small which only can fit in few peoples and it takes so long time for us to wait. Sound proof for the room is also not good enough. We can hear people talking in the room when we were waiting the lift at the corridor.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It was very disturbing to learn that your stay was unpleasant and would like to extend my sincere apology for any inconvenience that you may have experiences as a result of our service shortfalls.

With regards to the attitude of the staff, it is certainly an area of genuine concern. We shall enhance our training on Guest and Customer Services so as to handle these issues in mention.

We await your return as our esteemed guest on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
everywhere
Top Contributor
82 reviews 82 reviews
60 hotel reviews
Reviews in 38 cities Reviews in 38 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed November 13, 2012

Generally, the property is quite centrally located - about 5 mins walking distance to Komtar, a stone's throw to food outlets and close to major attractions. In fact, the hotel is <100m from the main road (Macalister-end), so no worries about dark streets.
Room-wise, we had two twin rooms and they differ in their layout, so it depends on your luck literally. Mine had the air-con blowing directly at my bed, while the other room had a partition between the sleeping area and the door. The rooms are not exactly spacious, but there is room to move about (even for two bigger build people). Basic tea making facilities, nothing in the fridge, a safe for guests use and a just-enough wardrobe (about 6 hangers?). Toilet-wise is ok - basic toiletries provision but no toothbrush kit / bathrobe / room slippers given. Shower-wise, water temperature a bit not hot enough for me. But the wi-fi is great!
Buffet breakfast is so-so, selection-wise limited. Not much seating space, so you just have to choose your timing wisely. Otherwise, a walk round the corner for more local-style breakfast is possible. The street directly opposite the hotel is converted to a food-filled street after 4pm, so no worries about the lack of food options nearby.
Overall, a basic & clean hotel which justifies the value. Will recommend to fellow travelers and will return to stay.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stay with us. It is glad to know that rooms are clean, comfortable and you had a pleasant stay with us.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
83 reviews 83 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 11, 2012

Just came back yesterday.

This is a basic but clean hotel. The size of the standard room is quite spacious. Just turn left from the hotel entrance are mobile food stalls, coffee shops and further down are the upmarket shopping centre such as Avenue 1 and Time Squares. Mid market shopping centre Panglin Mall (not sure if i spelled correctly) is just next to Avenue 1.

Check-in was fast but not smooth. All room keys and rooms have been prepared for our group of 30 (15 rooms) when we arrived at about 4pm. However, the keys were not activated hence all the guests have to make a second trip down to the lobby to get their keys activated. As our groups were mainly elderly, this definitely posed inconvenience to them.

Wifi is free but not always easy to connect. Best time is early morning and late night.

Breakfast room is always full as there were several big tour groups over the weekend. We did not go for the breakfast hence no comment on the food. But if your room rate does not include breakfast, then dun bother topping up. There are lot of local breakfast options around especially the morning market area.

Housekeeping staff is friendly and smiley. But staffs at reception seem to prefer to interact among themselves than to with guests. When asked about direction, they have no idea and replied that we can just explore by walking further down. The guys at the travel counter were very nice to share some good places around the hotel but they were not always there.

I have not stayed in other hotels in Penang but if comparing to the standard of Malaysia's hotels of the same range, I would definitely come back again for the basic need.

1 point to note is there is a construction right next to the hotel hence the knocking and drilling noise is unavoidable during the daytime.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stay with us. It is also a great pleasure to receive such a wonderful compliments and I will definitely share to all my colleagues and staffs.

Thank You for pointing to us the issue in regards of the Reception. We will addressed and investigate the issue and hopefully on your next visit, you'll be able to notice the positive improvements.

We await your return as our esteemed guest on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 7, 2012

The hotel is clean and comfortable. It comes with breakfast, buffet style. If you are looking for a hotel instead of a guesthouse, this hotel consider a good choice as the facilities is sufficient and the price is reasonable. We have return to stay at this hotel for two times base on the price and the quality that you get.this will definitely our current choice for a budget hotel when we travel again to penang.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is great to hear that your stay with us for the second time around was a pleasant one. We thank you for choosing us as your preferred choice of stay and looking forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
quezon city
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 6, 2012

My stay at Hotel Sentral is a sweet surprise. Though I already read the good reviews about the hotel, experiencing it first hand is another thing. The room is clean, nice,and well equipped. Location wise- the best. Just walk outside , you'll find rows of hawker stalls. There's also a good Bah-kut-teh resto nearby. From the hotel, it's just a 10 minute walk to Komtar, where the bus terminal is. And yes, the free shuttle Cat bus stops just right at the corner of the street.....perfect. From the hotel, you can just walk all the way to the heritage sites. Just a tip, when in Penang, don't forget to see some, if not all, the murals in the walls of Georgetown. You'll be amazed. Too bad, I only stayed for a night, next time will definitely stay here again and for a longer time.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed your stay with us and most important is that you enjoyed our location. Too add on, Hotel Sentral Georgetown is conveniently located near to Jalan Macalister, whereby easy access to the hawker stalls and major tourist hotspots.

I hope you will be able to visit again in the not too distant future and looking forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 13, 2012

Thank you for the room upgrade. And nice clean towels.
Security features and guard presence good. Did use the room safe to it's fullest.
Parking might be a challenge but got lucky every time.
Location very good and convenient for almost anything.
Setback loud live music from neighbor open air lounge.
Plus point song quality good (albeit mostly Chinese songs) since professional show.
The kids however slept quite well throughout.
Shower / WC could be better with "non slip" surfaces recommended.

Room Tip: If you cannot beat them, might as well join them (Live open-air karaoke)
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 2, 2012
Dear Sir/Madam,

Greeting from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other TripAdvisor visitor about your recent stay with us.

I am delighted to know that you are satisfied with your stay. I have taken note of your comments and please be assured that your feedback is taken seriously and steps to address the issue have been discussed at length with the team.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Georgetown

Address: No 12, Lorong Kinta, Georgetown, Penang Island 10400, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #23 of 51 Hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sentral Georgetown 3*
Number of rooms: 137
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Also Known As:
Hotel Sentral Georgetown Penang

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