It was the worst experience I have never been through. Upon check in, we were threaten as an invisible guest. We waited for about 10 minutes to be great by the staff. You might wondering why 10 minutes, is it busy? I would definitely say no. What I can say is the anticipation of the receptionist is low. There were 2 staffs standing at the reception and both of them are not serving guest. But, no one has realized that we were there waiting for check in. Then a guy came out from another side but was on the line. So we wait for him. When we saw he hang up the phone then we requested for check in but he ignored us and continue pick up the phone and calling somebody. We were like what kind of attitude is that? If you have an urgent matter to settle you could just telling us wait a minute and we will waiting happily. So I was kind of pissed off by his attitude and action. After he finished the call, he is so impatience and my friend pass the voucher to him for our check in. He printed out a the information and request us to sign. When we were checking all our booking details, we found there are some mistakes. Our booking is 1 triple room,but on the paper it shown 2 double rooms. Then we were wondering and wanted to ask but the staff is so rude by taking away the paper with an angry face instead of asking us is there any thing wrong. Then he request us for the credit card to charge the amount. Our booking is through agoda and upon booking we paid to agoda and why they request us to pay for second time? So I explained to the staff and again he shows his impatient face and printed out another booking details and ask us to sign. He did apologise for the mistake, but it is not sincere at all. So, what I am going to say is this was the most terrible check in process I have never been through. Its so upset us with the terrible attitude, low efficiency and poor service.

Housekeeping also not that good. We requested for 2 glasses, 1 extra towel & 1 extra blanket, but they only sent us 1 glass instead of 2, towel & blanket also not send to our room.What we do is call for second time and inform what we request for and luckily they sent all at the second time. However, when we request for extra mineral water, it is chargeable at RM5 per bottle. Thought it should be free of charge as we paid for the room, service, amenities.

Food and beverage service is also terrible. The buffet breakfast is totally out of expectation. Food are all oily and not tasty at all. Fake coco crunch & corn flakes are being serve. The taste is so yucky. Variety of food is only a few.

Overall, the hotel is only average. Lift is so small which only can fit in few peoples and it takes so long time for us to wait. Sound proof for the room is also not good enough. We can hear people talking in the room when we were waiting the lift at the corridor.

Generally, the property is quite centrally located - about 5 mins walking distance to Komtar, a stone's throw to food outlets and close to major attractions. In fact, the hotel is <100m from the main road (Macalister-end), so no worries about dark streets.
Room-wise, we had two twin rooms and they differ in their layout, so it depends on your luck literally. Mine had the air-con blowing directly at my bed, while the other room had a partition between the sleeping area and the door. The rooms are not exactly spacious, but there is room to move about (even for two bigger build people). Basic tea making facilities, nothing in the fridge, a safe for guests use and a just-enough wardrobe (about 6 hangers?). Toilet-wise is ok - basic toiletries provision but no toothbrush kit / bathrobe / room slippers given. Shower-wise, water temperature a bit not hot enough for me. But the wi-fi is great!
Buffet breakfast is so-so, selection-wise limited. Not much seating space, so you just have to choose your timing wisely. Otherwise, a walk round the corner for more local-style breakfast is possible. The street directly opposite the hotel is converted to a food-filled street after 4pm, so no worries about the lack of food options nearby.
Overall, a basic & clean hotel which justifies the value. Will recommend to fellow travelers and will return to stay.

Just came back yesterday.

This is a basic but clean hotel. The size of the standard room is quite spacious. Just turn left from the hotel entrance are mobile food stalls, coffee shops and further down are the upmarket shopping centre such as Avenue 1 and Time Squares. Mid market shopping centre Panglin Mall (not sure if i spelled correctly) is just next to Avenue 1.

Check-in was fast but not smooth. All room keys and rooms have been prepared for our group of 30 (15 rooms) when we arrived at about 4pm. However, the keys were not activated hence all the guests have to make a second trip down to the lobby to get their keys activated. As our groups were mainly elderly, this definitely posed inconvenience to them.

Wifi is free but not always easy to connect. Best time is early morning and late night.

Breakfast room is always full as there were several big tour groups over the weekend. We did not go for the breakfast hence no comment on the food. But if your room rate does not include breakfast, then dun bother topping up. There are lot of local breakfast options around especially the morning market area.

Housekeeping staff is friendly and smiley. But staffs at reception seem to prefer to interact among themselves than to with guests. When asked about direction, they have no idea and replied that we can just explore by walking further down. The guys at the travel counter were very nice to share some good places around the hotel but they were not always there.

I have not stayed in other hotels in Penang but if comparing to the standard of Malaysia's hotels of the same range, I would definitely come back again for the basic need.

1 point to note is there is a construction right next to the hotel hence the knocking and drilling noise is unavoidable during the daytime.

The hotel is clean and comfortable. It comes with breakfast, buffet style. If you are looking for a hotel instead of a guesthouse, this hotel consider a good choice as the facilities is sufficient and the price is reasonable. We have return to stay at this hotel for two times base on the price and the quality that you get.this will definitely our current choice for a budget hotel when we travel again to penang.