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“Four-stars location, value-for-money hotel” 3 of 5 stars
Review of Hotel Sentral Georgetown

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Hotel Sentral Georgetown
3.0 of 5 Hotel   |   No 12, Lorong Kinta, Georgetown, Penang Island 10400, Malaysia   |  
Hotel amenities
Ranked #23 of 51 Hotels in Georgetown
everywhere
Top Contributor
82 reviews 82 reviews
60 hotel reviews
Reviews in 38 cities Reviews in 38 cities
57 helpful votes 57 helpful votes
“Four-stars location, value-for-money hotel”
3 of 5 stars Reviewed November 13, 2012

Generally, the property is quite centrally located - about 5 mins walking distance to Komtar, a stone's throw to food outlets and close to major attractions. In fact, the hotel is <100m from the main road (Macalister-end), so no worries about dark streets.
Room-wise, we had two twin rooms and they differ in their layout, so it depends on your luck literally. Mine had the air-con blowing directly at my bed, while the other room had a partition between the sleeping area and the door. The rooms are not exactly spacious, but there is room to move about (even for two bigger build people). Basic tea making facilities, nothing in the fridge, a safe for guests use and a just-enough wardrobe (about 6 hangers?). Toilet-wise is ok - basic toiletries provision but no toothbrush kit / bathrobe / room slippers given. Shower-wise, water temperature a bit not hot enough for me. But the wi-fi is great!
Buffet breakfast is so-so, selection-wise limited. Not much seating space, so you just have to choose your timing wisely. Otherwise, a walk round the corner for more local-style breakfast is possible. The street directly opposite the hotel is converted to a food-filled street after 4pm, so no worries about the lack of food options nearby.
Overall, a basic & clean hotel which justifies the value. Will recommend to fellow travelers and will return to stay.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stay with us. It is glad to know that rooms are clean, comfortable and you had a pleasant stay with us.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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Singapore
Top Contributor
83 reviews 83 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 11, 2012

Just came back yesterday.

This is a basic but clean hotel. The size of the standard room is quite spacious. Just turn left from the hotel entrance are mobile food stalls, coffee shops and further down are the upmarket shopping centre such as Avenue 1 and Time Squares. Mid market shopping centre Panglin Mall (not sure if i spelled correctly) is just next to Avenue 1.

Check-in was fast but not smooth. All room keys and rooms have been prepared for our group of 30 (15 rooms) when we arrived at about 4pm. However, the keys were not activated hence all the guests have to make a second trip down to the lobby to get their keys activated. As our groups were mainly elderly, this definitely posed inconvenience to them.

Wifi is free but not always easy to connect. Best time is early morning and late night.

Breakfast room is always full as there were several big tour groups over the weekend. We did not go for the breakfast hence no comment on the food. But if your room rate does not include breakfast, then dun bother topping up. There are lot of local breakfast options around especially the morning market area.

Housekeeping staff is friendly and smiley. But staffs at reception seem to prefer to interact among themselves than to with guests. When asked about direction, they have no idea and replied that we can just explore by walking further down. The guys at the travel counter were very nice to share some good places around the hotel but they were not always there.

I have not stayed in other hotels in Penang but if comparing to the standard of Malaysia's hotels of the same range, I would definitely come back again for the basic need.

1 point to note is there is a construction right next to the hotel hence the knocking and drilling noise is unavoidable during the daytime.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stay with us. It is also a great pleasure to receive such a wonderful compliments and I will definitely share to all my colleagues and staffs.

Thank You for pointing to us the issue in regards of the Reception. We will addressed and investigate the issue and hopefully on your next visit, you'll be able to notice the positive improvements.

We await your return as our esteemed guest on your next trip.

Thank You and Best Regards,
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 7, 2012

The hotel is clean and comfortable. It comes with breakfast, buffet style. If you are looking for a hotel instead of a guesthouse, this hotel consider a good choice as the facilities is sufficient and the price is reasonable. We have return to stay at this hotel for two times base on the price and the quality that you get.this will definitely our current choice for a budget hotel when we travel again to penang.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is great to hear that your stay with us for the second time around was a pleasant one. We thank you for choosing us as your preferred choice of stay and looking forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
quezon city
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 6, 2012

My stay at Hotel Sentral is a sweet surprise. Though I already read the good reviews about the hotel, experiencing it first hand is another thing. The room is clean, nice,and well equipped. Location wise- the best. Just walk outside , you'll find rows of hawker stalls. There's also a good Bah-kut-teh resto nearby. From the hotel, it's just a 10 minute walk to Komtar, where the bus terminal is. And yes, the free shuttle Cat bus stops just right at the corner of the street.....perfect. From the hotel, you can just walk all the way to the heritage sites. Just a tip, when in Penang, don't forget to see some, if not all, the murals in the walls of Georgetown. You'll be amazed. Too bad, I only stayed for a night, next time will definitely stay here again and for a longer time.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 27, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed your stay with us and most important is that you enjoyed our location. Too add on, Hotel Sentral Georgetown is conveniently located near to Jalan Macalister, whereby easy access to the hawker stalls and major tourist hotspots.

I hope you will be able to visit again in the not too distant future and looking forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 13, 2012

Thank you for the room upgrade. And nice clean towels.
Security features and guard presence good. Did use the room safe to it's fullest.
Parking might be a challenge but got lucky every time.
Location very good and convenient for almost anything.
Setback loud live music from neighbor open air lounge.
Plus point song quality good (albeit mostly Chinese songs) since professional show.
The kids however slept quite well throughout.
Shower / WC could be better with "non slip" surfaces recommended.

Room Tip: If you cannot beat them, might as well join them (Live open-air karaoke)
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 2, 2012
Dear Sir/Madam,

Greeting from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other TripAdvisor visitor about your recent stay with us.

I am delighted to know that you are satisfied with your stay. I have taken note of your comments and please be assured that your feedback is taken seriously and steps to address the issue have been discussed at length with the team.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sentosa Island, Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2012

Hotel sentral is located along Lorong Kinta which is a short distrance from Penang and Macalister Roads where good hawker food and eateries are located. Near to the main bus terminal and tour agencies.Turn left from the hotel you can find rows of hawkers plying their food and eating houses which is very crowded at night. Value for money and very popular with travellers who are looking for inexpensive hotel. A short distance away at the central bus station you can catch a free CAT bus that takes you round the main tourist sight.

Room Tip: Choose a room on a higher level to have a good view of the city.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 2, 2012
Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other TripAdvisor visitor about your recent stay with us.

It is good to know that you found that you enjoyed your stay and most of all, you are satisfied with the hotel location.

I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 25, 2012

I stayed here for the weekend gateway...it was a very nice and clean hotel. Room is quite spacious, it's enough for my wife and me plus our son. Breakfast is simple not to much of choices but it's adequate. WIFI is free :). Location is perfect, just in the centre of the city.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this review, November 2, 2012
Dear Sir/Madam,

Thank You so much for taking time to share your experiences with other TripAdvisor visitor about your recent stay with us.

It is good to know that you have enjoyed the clean and comfortable room, and most of all you are satisfied with the hotel location.

I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank You and Best Regards,
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Georgetown

Address: No 12, Lorong Kinta, Georgetown, Penang Island 10400, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #23 of 51 Hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sentral Georgetown 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hotel Sentral Georgetown Penang

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