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“Too Good” 5 of 5 stars
Review of The Northam All Suite Penang

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The Northam All Suite Penang
4.0 of 5 Hotel   |   55, Jalan Sultan Ahmad Shah, George Town, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #24 of 54 Hotels in George Town
signapore
1 review
“Too Good”
5 of 5 stars Reviewed April 24, 2013

Value for money, good Breakfast, Free good wifi signal in the rooms. Very clean rooms. Good location, very near from kondar. never miss cheese no egg cake. Never miss the boat ride to turtle beach and monkey beach in penanag national park.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorthamMIS, Manager at The Northam All Suite Penang, responded to this review, May 8, 2013
Dear Mr Arulsingh,

Thank you very much for your compliments on our hotel. Our motto has always been:

"Make The Guest Happy and We Will Feel Happier".

We look forward to Welcoming You to The Northam again and I would like to have the honour to meet you personally.

General Manager
The Northam All Suite Penang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
    48
    133
    77
    23
    23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Polish first
  • Russian first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 19, 2013 via mobile

Knocking sounds, dragging of furnitures and dropping of marble sound can be heard all night. When we complained, the staff didn't look surprised. In fact the room above was empty. Toilet floor was slimy looking, floorboard near bed rotting and bedside control panel buttons have holes in them. Hall lights kept flickering intermittently. Don't bother with breakfast.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N0rthamAllSuite, Manager at The Northam All Suite Penang, responded to this review, April 22, 2013
I can assure you that our hotel is not haunted as I have a room in the hotel. There has never been a haunted story complaint.

I have a Welcome Letter in the room with my hand phone number. You should have contacted me as my phone is reachable 24 hours.

I would like to find out more details as this is the first time I received this complaint.

My email address is : anthony.ang@northam-hotel.com.my

From,
GM
The Northam All Suite Penang.
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Jakarta, Indonesia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2013

The Suites is very large and has a comfort room. Good layout and has amazing large bath room although seem very old and need some renovation. Very close to the beach and have an amazing swimming pool. We can enjoy sea view and also very close to the bus stop.

Unfortunately, last visit my wife credit card was hijacked. She got amount of unidentified transaction using by Malay person in Kuala Lumpur for MLM product. I suspect any person in this hotel stolen customer's identity. Cos my wife's CC only used in this hotel during our vacation

Room Tip: sea view window at right wing is the best
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N0rthamAllSuite, Manager at The Northam All Suite Penang, responded to this review, April 19, 2013
Dear Mr Besamyono,

I am very concern about your comment on the Credit Card matter.

Can you please give me any further detail on this matter?

Meanwhile, I have already started our internal investigation.

You can contact me through the hotel official email at admin@northam-hotel.com.my

Thank you.

From,
GM
The Northam All Suite Penang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 6, 2013

The suite was very large even for 3 adults, with a portable bed in the living room. The air-conditioning was not easily controlled but maintained a decent temperature, and the furniture seems a bit dated. The breakfast buffet was fairly large with both western and local choices.

Not a bad place to simply rest while spending the day/night elsewhere.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indonesia
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 1, 2013 via mobile

The suite is very spacious and at the price they are offering, it is certainly very good value for money.

Unfortunately that is the only good thing about this hotel. Although spacious, the room is in need of renovation. Expect things like worn furniture, air conditioning temperature that can't be controlled, door handles falling off, and toilets that don't flush properly.

Location wise, it is too far from any attraction for our liking. Apparently there's only 1 bus that passes this hotel...and very infrequently too. After waiting for it for more than 30 minutes, we finally gave up and took the taxi.

Breakfast was horrible and really bland. You'd be better off skipping it altogether and enjoy breakfast at local eateries. Service was average and acceptable.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed April 1, 2013

Northam Suites was one of the best places to stay during a visit to Penang but it has since deteriorated beyond minimum standards. The rooms were no longer comfortable due to poor maintenance. Among those evident were defected floor boards, stained walls and the lingering smell of dampness. The service also seemed to have suffered. The duty manager was extremely rude when we asked for an extra towel. He simply shook his head and gave us a firm 'N O' instead of having the courtesy to explain the house rules. It is an extremely disappointing stay and 'N O' I will not be back !

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 31, 2013

We stayed at a junior suite which was very spacious. Checking in experience was very good and Mr. Bala at the front reception was very friendly and helpful. The entire staff at this hotel were very friendly and welcoming. Surprisingly very quite place in a city where the traffic is havoc. After a tiring day from the sight seeing trips a welcoming place to rest and relax. Good selection for breakfast and friendly staff with good service. We drove to this hotel from Singapore and the only down side we noticed at this hotel is the parking garage does not have elevator and need to walk through some not so clean stairs and doors to get to the lobby.

Room Tip: We stayed in a room wth sea view and it was quite and good view from the bed room
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Northam All Suite Penang

Address: 55, Jalan Sultan Ahmad Shah, George Town, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in George Town
#8 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Northam All Suite Penang 4*
Number of rooms: 142
Official Description (provided by the hotel):
The Northam All Suite, Penang is strategically located in the heart of Penang's commercial and leisure district. The hotel offers easy access to the city's historical and cultural landmarks. The spacious suites, refined with homely earth tone finishings, Jacuzzi and modern amenities will pamper your every whim.The 142 splendidly furnished and cozy suites are replete with opulent accommodations complete with panoramic views of the iridescent sea. Watch the sky light up in a glorious sunrise or end the evening with the sunset as day turns to dusk. This is a stay in ultimate indulgence. The Hotel is located in the heart of the new business and commercial district and less than five minutes away from all major shopping complexes and Gurney Drive. It is 20 km away from the Penang International Airport, approximately 20 minutes by road or 4 hours drive via the North-South Expressway from Malaysia's capital city, Kuala Lumpur. ... more   less 
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Also Known As:
Northam All Hotel Georgetown
Northam All Suite Georgetown
Northam All Suite Hotel Georgetown
The Northam All Suite Penang George Town

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