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“Valuable but beware of Your Credit Card” 4 of 5 stars
Review of The Northam All Suite Penang

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The Northam All Suite Penang
4.0 of 5 Hotel   |   55, Jalan Sultan Ahmad Shah, Georgetown, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #21 of 48 hotels in Georgetown
Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Valuable but beware of Your Credit Card”
4 of 5 stars Reviewed April 18, 2013

The Suites is very large and has a comfort room. Good layout and has amazing large bath room although seem very old and need some renovation. Very close to the beach and have an amazing swimming pool. We can enjoy sea view and also very close to the bus stop.

Unfortunately, last visit my wife credit card was hijacked. She got amount of unidentified transaction using by Malay person in Kuala Lumpur for MLM product. I suspect any person in this hotel stolen customer's identity. Cos my wife's CC only used in this hotel during our vacation

Room Tip: sea view window at right wing is the best
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N0rthamAllSuite, Manager at The Northam All Suite Penang, responded to this review, April 19, 2013
Dear Mr Besamyono,

I am very concern about your comment on the Credit Card matter.

Can you please give me any further detail on this matter?

Meanwhile, I have already started our internal investigation.

You can contact me through the hotel official email at admin@northam-hotel.com.my

Thank you.

From,
GM
The Northam All Suite Penang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Japanese first
  • Polish first
  • Russian first
  • Any
English first
Brisbane, Australia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 6, 2013

The suite was very large even for 3 adults, with a portable bed in the living room. The air-conditioning was not easily controlled but maintained a decent temperature, and the furniture seems a bit dated. The breakfast buffet was fairly large with both western and local choices.

Not a bad place to simply rest while spending the day/night elsewhere.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indonesia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 1, 2013 via mobile

The suite is very spacious and at the price they are offering, it is certainly very good value for money.

Unfortunately that is the only good thing about this hotel. Although spacious, the room is in need of renovation. Expect things like worn furniture, air conditioning temperature that can't be controlled, door handles falling off, and toilets that don't flush properly.

Location wise, it is too far from any attraction for our liking. Apparently there's only 1 bus that passes this hotel...and very infrequently too. After waiting for it for more than 30 minutes, we finally gave up and took the taxi.

Breakfast was horrible and really bland. You'd be better off skipping it altogether and enjoy breakfast at local eateries. Service was average and acceptable.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed April 1, 2013

Northam Suites was one of the best places to stay during a visit to Penang but it has since deteriorated beyond minimum standards. The rooms were no longer comfortable due to poor maintenance. Among those evident were defected floor boards, stained walls and the lingering smell of dampness. The service also seemed to have suffered. The duty manager was extremely rude when we asked for an extra towel. He simply shook his head and gave us a firm 'N O' instead of having the courtesy to explain the house rules. It is an extremely disappointing stay and 'N O' I will not be back !

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 31, 2013

We stayed at a junior suite which was very spacious. Checking in experience was very good and Mr. Bala at the front reception was very friendly and helpful. The entire staff at this hotel were very friendly and welcoming. Surprisingly very quite place in a city where the traffic is havoc. After a tiring day from the sight seeing trips a welcoming place to rest and relax. Good selection for breakfast and friendly staff with good service. We drove to this hotel from Singapore and the only down side we noticed at this hotel is the parking garage does not have elevator and need to walk through some not so clean stairs and doors to get to the lobby.

Room Tip: We stayed in a room wth sea view and it was quite and good view from the bed room
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed February 24, 2013

We stayed in 2 deluxe rooms which were very spacious. The 2 rooms were at the end of a corridor and a door before the end of the corridor can be closed to isolate the 2 rooms from the rest of the corridor and create 1 single large suite. The rooms were supposed to be non-smoking. However, one of the rooms stank of stale cigarette smoke. If you can ignore little things that need upgrading, this is one spacious and comfortable room. Love the huge bathroom and jacuzzi. The reception staff weren't too friendly and made some irritating mistakes. The F&B staff were much better! This hotel is located at the beginning of Gurney Drive and it is about 20 minutes walk to Gurney Plaza, the nearest shopping mall.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 22, 2013

We stayed for two night in a non-smoking junior suite (was upgraded from standard suite upon check-in). Overall the room was spacious and clean. The view overlooking the ocean and English-colonial mansions was great. The infinity pool was a fantastic place to hang-around. However, there were some details that needed further improvement. For example, the wardrobe door that couldn't close properly, the Jacuzzi shower head and water tap that were out of synchronization, the malfunction air-cond's temperature controller and the collapsing ironing board. It would also make the suite more trendy if the TV sets can be upgraded to flat screen TV. Since our room is very near the elevators, we constantly had to endure the noise resulted from the moving elevator cables whenever the elevators were in use.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Northam All Suite Penang

Address: 55, Jalan Sultan Ahmad Shah, Georgetown, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Northam All Suite Penang 4*
Official Description (provided by the hotel):
The Northam All Suite, Penang is strategically located in the heart of Penang's commercial and leisure district. The hotel offers easy access to the city's historical and cultural landmarks. The spacious suites, refined with homely earth tone finishings, Jacuzzi and modern amenities will pamper your every whim.The 142 splendidly furnished and cozy suites are replete with opulent accommodations complete with panoramic views of the iridescent sea. Watch the sky light up in a glorious sunrise or end the evening with the sunset as day turns to dusk. This is a stay in ultimate indulgence. The Hotel is located in the heart of the new business and commercial district and less than five minutes away from all major shopping complexes and Gurney Drive. It is 20 km away from the Penang International Airport, approximately 20 minutes by road or 4 hours drive via the North-South Expressway from Malaysia's capital city, Kuala Lumpur. ... more   less 
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Also Known As:
Northam All Hotel Georgetown
Northam All Suite Georgetown
Northam All Suite Hotel Georgetown
The Northam All Suite Penang Georgetown

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