We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Service” 4 of 5 stars
Review of Sunway Hotel Georgetown Penang

Save Saved
You added Sunway Hotel Georgetown Penang to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Sunway Hotel Georgetown Penang
3.5 of 5 Hotel   |   33,New Lane,(off Macalister Road), Georgetown, Penang Island 10400, Malaysia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Price
Early Bird Promotion
Ranked #13 of 49 hotels in Georgetown
Singapore, Singapore
1 review
“Excellent Service”
4 of 5 stars Reviewed July 30, 2013

On 26th July Of 2013, there was a big group of 30 people who went to penang for a holiday. As a tourist of myself who stayed in Sunway Hotel which was a beautiful hotel. The service was of the hotel was excellent.

I just want to compliment of Mr Sivaji Selvan who is the Front Office Manager. He was very helpful during our stay. He is very polite and willing to help for others.

We will definetly come back next year to stay in the hotel.

Warmest Regards
Niethiya

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review, July 31, 2013
Dear Guest,

Greetings from Sunway Hotel Georgetown, Penang!

We are most appreciative of your kind feedback and we are delighted that all arrangements and services during your stay with us met your expectations. Your kind comments have in turn been passed on to members of staff concerned who are most appreciative.

We thank you for your support and look forward to the pleasure of welcoming you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

726 people have reviewed this hotel

Traveler rating
    107
    381
    156
    61
    21
See reviews for
140
128
23
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
sin
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 27, 2013

Hotel location is great. Just outside the hotel, the street is full of hawker food which open in the evening.

Breakfast spreading is reasonable. But we had skipped next few days breakfast and went to nearby local Dim Sum restaurant "Prosperous Dim Sum Restaurant". It is located just behind Red Rock Hotel.
Price is cheap and food is acceptable.

If you want cheaper hotel, just opposite Sunway Georgetown, there are 2 decent hotels - Hotel Sentral and a newly open hotel Heliconia Penang.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review, July 31, 2013
Dear Guest,

Greetings from Sunway Hotel Georgetown, Penang!

Thank you for your comments. We are indeed pleased that everything met up to your expectation during your stay with us and we hope to welcome you back again in the near future.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 24, 2013

Hi, overall is good, from the 1st step I go into your hotel, I feel comfortable. From Reception, cleaner, waitress all he/her services also very nice and good. But for the chief, especially the fatty indian guy is most rude in side the open kitchen area, the face and attitude is not acceptable. e.g no smelling at all, attitude for servings food is rude. Because of this, my wife, me, and another 2 of my friends also have this bad experience for this time. And the overall food taste also not that nice.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review, July 25, 2013
Dear Guest,

Greetings from Sunway Hotel Georgetown Penang!

Thank you for sharing your valuable feedback, as it is precisely through such comments that we are able to improve and remain true to our committed effort of serving guests in our utmost capacity.

Please accept our apologies for the inconveniences you had experienced. We would like to assure you that we will be taking necessary corrective measures to address the area highlighted.

We sincere hope you will give us another opportunity to redeem ourselves in the near future.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 24, 2013

Very good hotel with all the facilities you need in and outside the hotel. Good foodcourt just outside, Komtar busstation is nearby, taxi's right outside, etc
Breakfast is also very nice, more than enough choice for everyone.
All and all a good choice if you want to stay in a decent hotel

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review, July 25, 2013
Dear Guest,

Greetings from Sunway Hotel Georgetown, Penang!

We are delighted to learn that all arrangements and services extended during your stay with us met your expectations. Meanwhile, we thank you for your patronage and look forward to the pleasure of welcoming you back on your next visit to Penang.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 23, 2013

Loved the hotel.very clean.super service...they really take the time to please the people who stayes in the hotel.
Nothing bad to say.allthough penang was not really our thing we loved the hotel and this maked everything super

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review, July 31, 2013
Dear Guest,

Greetings from Sunway Hotel Georgetown, Penang!

We sincerely appreciate that you have taken your valuable time to provide us your kind feedback on our Hotel, and we look forward to be of service to you again in the near future.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2013 via mobile

Very clean, good service and good location. There is excellent hawker food stalls right outside. The Komtar is nearby so handy for catching buses around the island. Overall the hotel was like a basic motel with clean sheets, basic bathroom facilities, our shower floor was sticky and some decent views. Good value for money, just don't expect perfection.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review, July 25, 2013
Dear Guest,

Greetings from Sunway Hotel Georgetown Penang!

Thank you for your comments. We sincerely appreciate that you have taken your valuable time to provide us your feedback on our Hotel, and we look forward to be of service to you again in the near future.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed July 22, 2013

I and my family had a pleasant stay at this hotel and enjoyed the food at nearby eatries.Staff at the lobby were all courteous except for a Indian female staff with short dark looking were not looking pleasant as she was staring at me.The room was clean and comfortable,decent stay but there a problem with the shower below the water drainer was slow going which gets into flood whenever we have shower. Overall it's a wonderful stay.

Room Tip: "Higher floors have less A/C unit noise"
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayGeorgetown, General Manager at Sunway Hotel Georgetown Penang, responded to this review, July 24, 2013
Dear Guest,

Greetings from Sunway Hotel Georgetown, Penang!

Firstly, we are glad to hear that you had a pleasant stay with us during your visit to Penang. Nonetheless, we appreciate your constructive comments and highlighting of areas for further improvement. We would like to assure you that we will be taking necessary corrective measures to address the areas highlighted.

Meanwhile, we look forward to be of service to you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Sunway Hotel Georgetown Penang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunway Hotel Georgetown Penang

Also Known As:
Sunway Hotel Georgetown
Sunway Hotel Georgetown Penang
Address: 33,New Lane,(off Macalister Road), Georgetown, Penang Island 10400, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Georgetown
#9 Family Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Official Description (provided by the hotel):
The location offers a wonderful blend of city life and traditional charm within the UNESCO George Town enclave where culture and commerce thrive at their best. It is nestled within the old colonial-style shop houses alongside the skyscrapers, including the iconic KOMTAR. The Hotel is also within easy reach of all major commercial centers, shopping malls, tourist attractions as well as just a short drive from Penang Bridge, Penang International Airport and Ferry Terminal. The newly renovated rooms at 4-star Sunway Hotel Georgetown, Penang are inspired by a unique combination of modern and minimalist design with a wide range of amenities suitable for both professionals and pleasure-seekers. All new rooms are complimented with broadband internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Asiatravel.com Holdings, Travelocity, Booking.com, Tingo, Hotels.com, HotelsClick, HotelTravel.com and Venere so you can book your Sunway Hotel Georgetown Penang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sunway Hotel Georgetown Penang, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.