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“Good location” 3 of 5 stars
Review of Sunway Hotel Georgetown Penang

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Sunway Hotel Georgetown Penang
3.5 of 5 Hotel   |   33,New Lane,(off Macalister Road), Georgetown, Penang Island 10400, Malaysia   |  
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Ranked #13 of 49 hotels in Georgetown
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
58 helpful votes 58 helpful votes
“Good location”
3 of 5 stars Reviewed March 10, 2013 via mobile

Was disappointed to find out that the renovation works will only end around mid year. The coffee house, lounge, swimming pool, gym are all closed during this period. So if you are looking for only a place to sleep at night it's ok. Otherwise, the isn't any place you can either relax, have a drink or exercise.
We were given a renovated room at the end of the floor, the housekeeping kept the big door next to our room opened and we were quite uncomfortable about it due to security reasons cuz we are all females. They forgot to deliver newspaper to our room and forgot to deliver to our room again when we reminded them before we went out.
Other than the above, the staff are quite friendly and service is good. Location is superb as its next to the hawkers street along macalister rd. Nearby there are lots of coffee shops, Penang times sq, local products shop and a big foot reflexology centre around e corner.

Stayed March 2013, traveled with friends
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Petaling Jaya, Wilayah Persekutuan, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 10, 2013

I was on a business trip to Penang, and put a night at Sunway Hotel, Georgetown. The receptionist was friendly and helpful. The doorman came and offered to help us with our luggage, even though we only had a bag each.

This hotel is strategically located at New Lane (Lorong Baru), just outside the hotel there are rows of hawker food. Convenient store is also nearby within 200m. When I was there the hotel was still under progressive renovation, with the hotel rooms renovated, it was very clean and comfortable. The room I stayed was a double bed room. Spacious with tv, drink bar, a refrigerator, and complimentary wifi. The bathroom was fully equipped with towel, toiletries including shaver and shaving cream (which I don't see in many hotels).

The breakfast provided was great in variety- waffle, cereal, roti canai, nasi lemak, eggs, noodles, etc. Staff were friendly and they made me felt like a VIP enjoying my breakfast. What not to forget to mention is that the view I woke up to was fantastic!

With the price range from RM250-300 I think this is a very good hotel to stay in.

Room Tip: If you would like to wake up to a beautiful sunrise view, you could ask the for a room facing the ea...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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England
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 4, 2013

Upon arrival, we approached the front desk to check in but there were no staff present. Then a phone started ringing and a lady came out to answer the call without acknowledging us. After ending the call, she still did not acknowledge us. We then attempted to check in, which was very slow. We had booked a room for three people and had emailed to check that there would be an extra bed in the room as we had paid for this. The lady assured us that this was fine, and that the breakfast was for three people. When we got to our room, there was not a single bed and the whole floor stank of smoke. We called the front desk and we were very happy that a nice male staff member took us to another room and promptly arranged for an additional bed to be provided. At breakfast, our booking only mentioned two people but we were eventually al able to eat. The breakfast staff were friendly and able to deal with our requests. The concierge were also incredibly friendly and helpful. We were woken by construction noise on both mornings but we did not find this too annoying. Since the rooms were so new and the location great, I would probably return to the hotel following the completion of the construction work, although in future I would expect a much, much better check in experience that what we experienced from a very rude and grumpy staff member.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 25, 2013 via mobile

I've stayed at Sunway previously about 2-3 years ago. The location is excellent, 5 mins walk to Komtar, Prangin Mall and 1st Avenue, not forgetting New Lane Hawker Centre just next door.

Previously I was disappointed with the dated rooms and furnishings so I was pleasantly surprised that they are doing a full scale refurbishment of the hotel. The rooms are all newly renovated. The lobby was recently completed as well. Currently renovation is underway at the swimming pool, gym and coffeehouse. Breakfast is being served at the ballroom.

Two things that stood out for me were the comfortable beds and the superior sound proving with absolutely kept out traffic noise.

With the completion of the renovation, Sunway Hotel would be my first choice in Georgetown.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newcastle, New South Wales, Australia
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 24, 2013

We really enjoyed our stay here- the room was very clean, and the shower was exceptional. The staff were very polite and friendly. We liked the location of the hotel- with the street filled every night with the food hawkers. The main area of Georgetown was an easy 10/15 mins walk. We weren't bothered by too much noise with the renovations and could sleep well of a night. Breakfast was Ok on the one morning we ate there- other days there was plenty of cafes nearby that we could eat in for not very much mone. Would recommend the hotel.

Room Tip: Ask for newly renovated room- we had a great view of Penang bridge and Butterworth.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ko Tao, Thailand
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 12, 2013

We stayed here for one night and had no reason to dislike it. The hotel was being renovated, and lot's of building work could be seen. We didn't notice this too much as most of the time we were out exploring Georgetown. Our room was nice, large, clean, and newly renovated. We didn't have any food or see the pool, so can't comment. The location is what made this place perfect and the reason why I gave it 4 stars. It's close enough to the shopping centers and within walking distance to the old part of Georgetown (great for exploring). So 'great location, nice hotel'.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Runaway Bay Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 7, 2013

Stayed here in October 2012 and work was only part way done but looks like they are powering ahead with it. We had a quite a nice room which was obviously had had it's reno done Yes there were noises to be heard but if you wanted a relaxing place to stay wait till the renos are done. Good spot if you use it as base...but a little walk to most of the major shopping areas. Great street food available at night just down on the corner from Sunway.
Staff were good and very friendly and the breakfasts had all the variety to appeal to all tastes.
Can recommend this one

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sunway Hotel Georgetown Penang

Address: 33,New Lane,(off Macalister Road), Georgetown, Penang Island 10400, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Georgetown
#10 Romantic Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Official Description (provided by the hotel):
Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more   less 
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Sunway Hotel Georgetown Penang

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