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“Work in progress but should be great once finished” 4 of 5 stars
Review of Sunway Hotel Georgetown Penang

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Sunway Hotel Georgetown Penang
3.5 of 5 Hotel   |   33,New Lane,(off Macalister Road), Georgetown, Penang Island 10400, Malaysia   |  
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Ranked #13 of 51 Hotels in Georgetown
Runaway Bay Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Work in progress but should be great once finished”
4 of 5 stars Reviewed February 7, 2013

Stayed here in October 2012 and work was only part way done but looks like they are powering ahead with it. We had a quite a nice room which was obviously had had it's reno done Yes there were noises to be heard but if you wanted a relaxing place to stay wait till the renos are done. Good spot if you use it as base...but a little walk to most of the major shopping areas. Great street food available at night just down on the corner from Sunway.
Staff were good and very friendly and the breakfasts had all the variety to appeal to all tastes.
Can recommend this one

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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860 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 17, 2013

This hotel is quite good, the staff were really good, the rooms are comfortable and the breakfast reasonable. Bad points are the room fridge is a camping style fridge that just doesn't get cold enough, we lost power in the room and the international power point, which is areally good idea, didn't work. They did loan me plug after maintenance didn"t fix it. Overall we would stay here again.

Stayed January 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Top Contributor
66 reviews 66 reviews
44 hotel reviews
Reviews in 43 cities Reviews in 43 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed January 1, 2013

The hotel is undergoing a massive renovation which is scheduled to complete in March 2013 or so. The bad news is that there will be sounds of construction throughout the day if you stay in your room, breakfast is done in a function room in the lower ground floor whilst the coffee house is being refurbished and other signs of refurbishment in the common areas.

The good news is that the newly refurbished rooms are nice and tastefully done. Flat screen TV, large room safe, refrigerator, hot water kettle, hair dryer its all there. Wi-Fi is available in the room with good speed. The beds are comfortable. The higher room floors have a good view of the city. Breakfast buffet is okay, with a good selection of food, which was however the same both days we were there. Service during breakfast was good, the waiters will bring you coffee or tea and ask you whether you would like eggs for breakfast.

Location-wise, the hotel is a short walk away from the Penang Times Square mall, as well as KOMTAR, Prangin Mall and First Avenue. If you are into chinese hawker food, there are lots of street hawkers practically outside the hotel, 2 minuted down the road.

If you drive, you can park for free in the multi-storey car park. However, to get free parking, you will have to go to the reception counter in the ground floor lobby first to get your ticket endorsed. A bit cumbersome, a better system should be thought of.

All in all, once the renovation works has been completed, the Sunway Hotel should be a good 4-star hotel to stay in as long as prices remain affordable. Recommended for its newly refurbished rooms.

Room Tip: Higher floors for better views of the city.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore River, Singapore
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 9, 2012

I am glad that I stayed in Sunway Hotel for my recent first visit to Penang.

The staff , from the manager to the receptionists, housekeeping maid, telephone operators and service staff at the breakfast hall were very friendly and helpful. They were cheerful and consistently courteous and thus they really gave me a good impression of Penang's charm and warmth. They are great ambassadors for the hotel and Penang. Kudos to them.

The executive deluxe room was clean and comfortable since it is newly refurbished. The colour scheme was soothing, not loud at all. Pillows were soft and comfortable yet sufficiently firmed for neck support. Bathroom was spacious and it has good shower pressure, so shower time is a joy. It will be even better if the hotel could provide an anti-slip mat in the shower room since the new flooring can be a little slippery after the shower. This is important especially if there are older folks using the shower room. There's good lighting at the full length mirror just outside the toilet, this is very useful for older folks and women.

Breakfast has sufficient variety - salad, cereals, Chinese, soup/fried noodles, Indian curry, nasi lemak, assortment of bread, waffles, fresh milk, coffee, tea, warm water and fruits.

Hotel location is excellent, hawker stalls and coffee shops just a few metres outside the hotel, and major shopping centres (Komtar, 1st Ave Mall and Prangin) are only about 7 to 15 minutes walk (depending on your walking speed). There's a convenient store just next to the hawkers and coffeeshop, so the hotel is a good choice for those travelling with older folks or children.

Overall, the hotel location is excellent and its service staff are efficient and helpful.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 24, 2012

We had planned for a walking tour of the area so the location of this hotel was just perfect. Located at Lorong Baru, right downstairs was 2 rows of street food, you can't go hungry here. The supermarket was down the road less than a km away, so was Penang Times Square that is a bit too new to have much good stuff. It is also within walking distance of Mama's Nonya restaurant and other places to get good food so it was really convenient.

They were undergoing renovations when we went so that caused a bit of inconvenience in terms of the breakfast. The breakfast was served at the basement functions rooms and it can get really crowded at 9am, so avoid that time.

Reception: service was slow, it took a long time just to check in the 11 of us (in 5 rooms). They also did not bother much about requests for bed options - our colleague and her husband got 2 single beds instead of the queen bed, they did a swop with another 2 colleagues who got the queen bed instead. BTW, they claim that the bed is king size, but it really looks more queen size.

Room: The bonus was that the rooms were newly renovated so it was quite clean and new. Shower was also hot which is very inviting after a long day out. The toilet was quite big and spacious.

Facilities: If you like a morning swim, this is not the place for you. the pool is tiny, i would rather call it an oversized bath tub. and there are simply too many kids there crowding the place to have a proper swim. The gym was also closed for renovations during our visit.

I believe that once the renovations are done it will be much better. But then we didn't go there to get couped up in a hotel so those don't really matter to us. Will stay there again because the price is decent and the location is the best.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 3, 2012

Made an annual visit to Penang for the food and chose to stay in Sunway George Town for the location- it is near to the New lane, with hawkers just right outside the hotel. It is also near to the famous "Goggle Char Kway Tiao" which is 5 mins walk away.

So full marks on location.

Room wise, we did not get the newly renovated room, probably it was because we paid USD60 a night. Room was clean but dated. Bath room and bath tub also need serious upgrade. (At least is is work in progress)

Other than that, you have all the facilities that you would normally find. Kettle, coffee, tea, free bottle water, slippers (cheap kind), safe. The plus point is the pillow is really nice. (hard type of pillows)

Room Tip: choose a renovated room
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melaka, Malaysia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 1, 2012 via mobile

The Hotel just refurbished the room, room is very nice n comfortable. Location also Great.The hotel breakfast also not bad.Overall is good.Beside the hotel is hawker stall,a lot of local food can eat,such a nice hotel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Georgetown Penang

Address: 33,New Lane,(off Macalister Road), Georgetown, Penang Island 10400, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Georgetown
#10 Romantic Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more   less 
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