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“Great Location, Good Service” 4 of 5 stars
Review of Sunway Hotel Georgetown Penang

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Sunway Hotel Georgetown Penang
3.5 of 5 Hotel   |   33,New Lane,(off Macalister Road), George Town, Penang Island 10400, Malaysia   |  
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Ranked #18 of 54 Hotels in George Town
Singapore River, Singapore
1 review
3 helpful votes 3 helpful votes
“Great Location, Good Service”
4 of 5 stars Reviewed December 9, 2012

I am glad that I stayed in Sunway Hotel for my recent first visit to Penang.

The staff , from the manager to the receptionists, housekeeping maid, telephone operators and service staff at the breakfast hall were very friendly and helpful. They were cheerful and consistently courteous and thus they really gave me a good impression of Penang's charm and warmth. They are great ambassadors for the hotel and Penang. Kudos to them.

The executive deluxe room was clean and comfortable since it is newly refurbished. The colour scheme was soothing, not loud at all. Pillows were soft and comfortable yet sufficiently firmed for neck support. Bathroom was spacious and it has good shower pressure, so shower time is a joy. It will be even better if the hotel could provide an anti-slip mat in the shower room since the new flooring can be a little slippery after the shower. This is important especially if there are older folks using the shower room. There's good lighting at the full length mirror just outside the toilet, this is very useful for older folks and women.

Breakfast has sufficient variety - salad, cereals, Chinese, soup/fried noodles, Indian curry, nasi lemak, assortment of bread, waffles, fresh milk, coffee, tea, warm water and fruits.

Hotel location is excellent, hawker stalls and coffee shops just a few metres outside the hotel, and major shopping centres (Komtar, 1st Ave Mall and Prangin) are only about 7 to 15 minutes walk (depending on your walking speed). There's a convenient store just next to the hawkers and coffeeshop, so the hotel is a good choice for those travelling with older folks or children.

Overall, the hotel location is excellent and its service staff are efficient and helpful.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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901 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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Singapore, null, Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 24, 2012

We had planned for a walking tour of the area so the location of this hotel was just perfect. Located at Lorong Baru, right downstairs was 2 rows of street food, you can't go hungry here. The supermarket was down the road less than a km away, so was Penang Times Square that is a bit too new to have much good stuff. It is also within walking distance of Mama's Nonya restaurant and other places to get good food so it was really convenient.

They were undergoing renovations when we went so that caused a bit of inconvenience in terms of the breakfast. The breakfast was served at the basement functions rooms and it can get really crowded at 9am, so avoid that time.

Reception: service was slow, it took a long time just to check in the 11 of us (in 5 rooms). They also did not bother much about requests for bed options - our colleague and her husband got 2 single beds instead of the queen bed, they did a swop with another 2 colleagues who got the queen bed instead. BTW, they claim that the bed is king size, but it really looks more queen size.

Room: The bonus was that the rooms were newly renovated so it was quite clean and new. Shower was also hot which is very inviting after a long day out. The toilet was quite big and spacious.

Facilities: If you like a morning swim, this is not the place for you. the pool is tiny, i would rather call it an oversized bath tub. and there are simply too many kids there crowding the place to have a proper swim. The gym was also closed for renovations during our visit.

I believe that once the renovations are done it will be much better. But then we didn't go there to get couped up in a hotel so those don't really matter to us. Will stay there again because the price is decent and the location is the best.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 3, 2012

Made an annual visit to Penang for the food and chose to stay in Sunway George Town for the location- it is near to the New lane, with hawkers just right outside the hotel. It is also near to the famous "Goggle Char Kway Tiao" which is 5 mins walk away.

So full marks on location.

Room wise, we did not get the newly renovated room, probably it was because we paid USD60 a night. Room was clean but dated. Bath room and bath tub also need serious upgrade. (At least is is work in progress)

Other than that, you have all the facilities that you would normally find. Kettle, coffee, tea, free bottle water, slippers (cheap kind), safe. The plus point is the pillow is really nice. (hard type of pillows)

Room Tip: choose a renovated room
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melaka, Malaysia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 1, 2012 via mobile

The Hotel just refurbished the room, room is very nice n comfortable. Location also Great.The hotel breakfast also not bad.Overall is good.Beside the hotel is hawker stall,a lot of local food can eat,such a nice hotel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
Top Contributor
212 reviews 212 reviews
45 hotel reviews
Reviews in 62 cities Reviews in 62 cities
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed October 30, 2012

I am not a big fan of the Sunway group but decided on the hotel because of its location in the heart of Georgetown and because it has a private covered carpark. Also liked the look of the newly refurbished super deluxe rooms in pictures.

Was a bit worried after reading the mixed reviews here. Thankfully, getting a super deluxe room on the 5th floor for 4 nights was the right choice. Our room, which had a view of Kek Lok Si and Penang Hill in the distance, was as good as it looked online. Stylish, clean and modern, it just lacked pictures on the walls. The strong water pressure and constant hot water at the shower were excellent.

Hardly heard the drilling / renovation works. The only time we were bothered by the renovation was on the day we were checking out - they were working on the lift lobby on the ground floor and it was awkward when getting in and out of the lifts.

Buffet breakfast in the function rooms on the lower ground floor was nice enough. Liked the Indian bread and curry, Chinese porridge, nasi lemak and bread+butter pudding. The food was tasty but could perhaps do with more changes each morning. A few of the waiting-staff were really friendly and enjoyed talking with the guests.

Although we had a car, it was an easy walk to the food stalls / coffee-shops and shopping malls like Times Square, First Avenue / Komtar and Prangin Mall. Wondered at first what the colonial-style building next door was, we found out later that it houses the Penang state art gallery.

Room Tip: get a super deluxe (already refurbished) room.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
74 reviews 74 reviews
37 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed October 30, 2012

This was chosen for its location - ie near the hawker food favourites in Penang. But the hotel is being renovated. Given the state of the bathroom - no wonder the bath tub was really battered and full of patched up

Only stayed one night but was really noisy - some karaoke bar nearby I think.

The check in was not most efficient and check out took too long.

Luckily the food in Penang ade up for the stay.

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

I stayed in this hotel 2 times this year to attend a business meeting.
Hotel was really great. good location at the heart of George Town. staff were really friendly, room service good, breakfast was really nice lots of variety, room was small but really clean, Big lobby, view amazing, Great view of Penang city .You could enjoy all the local foods and attraction nearby. All in walking distance.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Georgetown Penang

Address: 33,New Lane,(off Macalister Road), George Town, Penang Island 10400, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in George Town
#10 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more   less 
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Also Known As:
Sunway Hotel Georgetown Penang George Town

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