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“For the food and the location” 3 of 5 stars
Review of Sunway Hotel Georgetown Penang

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Sunway Hotel Georgetown Penang
3.5 of 5 Hotel   |   33, New Lane (Off Macalister Road) | (Off Macalister Road), George Town, Penang Island 10400, Malaysia   |  
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Ranked #20 of 68 Hotels in George Town
Singapore
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
“For the food and the location”
3 of 5 stars Reviewed November 3, 2012

Made an annual visit to Penang for the food and chose to stay in Sunway George Town for the location- it is near to the New lane, with hawkers just right outside the hotel. It is also near to the famous "Goggle Char Kway Tiao" which is 5 mins walk away.

So full marks on location.

Room wise, we did not get the newly renovated room, probably it was because we paid USD60 a night. Room was clean but dated. Bath room and bath tub also need serious upgrade. (At least is is work in progress)

Other than that, you have all the facilities that you would normally find. Kettle, coffee, tea, free bottle water, slippers (cheap kind), safe. The plus point is the pillow is really nice. (hard type of pillows)

Room Tip: choose a renovated room
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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973 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Melaka, Malaysia
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 1, 2012

The Hotel just refurbished the room, room is very nice n comfortable. Location also Great.The hotel breakfast also not bad.Overall is good.Beside the hotel is hawker stall,a lot of local food can eat,such a nice hotel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
Top Contributor
227 reviews 227 reviews
48 hotel reviews
Reviews in 65 cities Reviews in 65 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed October 30, 2012

I am not a big fan of the Sunway group but decided on the hotel because of its location in the heart of Georgetown and because it has a private covered carpark. Also liked the look of the newly refurbished super deluxe rooms in pictures.

Was a bit worried after reading the mixed reviews here. Thankfully, getting a super deluxe room on the 5th floor for 4 nights was the right choice. Our room, which had a view of Kek Lok Si and Penang Hill in the distance, was as good as it looked online. Stylish, clean and modern, it just lacked pictures on the walls. The strong water pressure and constant hot water at the shower were excellent.

Hardly heard the drilling / renovation works. The only time we were bothered by the renovation was on the day we were checking out - they were working on the lift lobby on the ground floor and it was awkward when getting in and out of the lifts.

Buffet breakfast in the function rooms on the lower ground floor was nice enough. Liked the Indian bread and curry, Chinese porridge, nasi lemak and bread+butter pudding. The food was tasty but could perhaps do with more changes each morning. A few of the waiting-staff were really friendly and enjoyed talking with the guests.

Although we had a car, it was an easy walk to the food stalls / coffee-shops and shopping malls like Times Square, First Avenue / Komtar and Prangin Mall. Wondered at first what the colonial-style building next door was, we found out later that it houses the Penang state art gallery.

Room Tip: get a super deluxe (already refurbished) room.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
86 reviews 86 reviews
41 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed October 30, 2012

This was chosen for its location - ie near the hawker food favourites in Penang. But the hotel is being renovated. Given the state of the bathroom - no wonder the bath tub was really battered and full of patched up

Only stayed one night but was really noisy - some karaoke bar nearby I think.

The check in was not most efficient and check out took too long.

Luckily the food in Penang ade up for the stay.

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

I stayed in this hotel 2 times this year to attend a business meeting.
Hotel was really great. good location at the heart of George Town. staff were really friendly, room service good, breakfast was really nice lots of variety, room was small but really clean, Big lobby, view amazing, Great view of Penang city .You could enjoy all the local foods and attraction nearby. All in walking distance.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 20, 2012 via mobile

I booked this because the location looked great and was impressed by the website. The location IS good, but the hotel experience isn't. Reception staff are somewhat clueless and within 5 mins of getting to my room the drilling started. The whole place is in the middle of a renovation that will take 13 months and last til march 2013. The noise is unbearable and signs say the works go from 9am-5pm, daily. I asked to change rooms and was told itvwould be the same wherever i was. Really? All fifteen floors? It also means the cafe and club lounge are closed so you can't get lunch, dinner or drinks. Breakfast is 'ok' but again because of the building works it is served in a conference room in the basement, which is hot, windowless and smells damp. I booked for three nights but only stayed for one. Awful

Stayed October 2012, traveled solo
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Penang
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2012

This hotel was a great place to stay to see the sights of Georgetown. Good location, we could walk from there to any attraction in Georgetown. We were very impressed with the excellent service provided by the reception staff and the concierge.

The new rooms are fantastic, spacious, modern, clean and ambience in the room is superb.
I will definitely go back and stay again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Georgetown Penang

Address: 33, New Lane (Off Macalister Road) | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more   less 
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Also Known As:
Sunway Hotel Georgetown Penang George Town

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