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“Upgrading in progress” 4 of 5 stars
Review of Sunway Hotel Georgetown Penang

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Sunway Hotel Georgetown Penang
3.5 of 5 Hotel   |   33, New Lane (Off Macalister Road) | (Off Macalister Road), George Town, Penang Island 10400, Malaysia   |  
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Ranked #21 of 69 Hotels in George Town
Malaysia
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
“Upgrading in progress”
4 of 5 stars Reviewed July 9, 2012 via mobile

I was upgraded to the executive floor due to lack of rooms as they were upgrading their facilities.

My colleague told me that the new rooms looked more contemporary, compared to their old rooms.

Location is good and it's near hawker food (just next to hotel) and centrally located in Georgetown.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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977 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Jakarta
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 30, 2012

The hotel is a but old. The elevator, the corridor and the room are not in a good condition because of age? swimming pool is very small and the gym does not have a good equipment. However this hotel is nicely located especially for foods seller. Just walk in front of the Hotel and we can find so many hawkers food, which Penang is famous for.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
prochainevie
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 26, 2012

Having stayed at Sunway Hotel in Hanoi, we were expecting this one (which we were told to be a 4-star hotel) to be similar, but we were utterly disappointed.

Now the bad points... Though clean, everything in our room looked old. Slippers and room safe where not provided for. At night, people in a neighbouring building sang karaoke till past midnight, affecting our sleep. There are stray dogs on the streets outside, so one has to be careful when venturing out at night. Breakfast was very basic and not nutritious -- no salad, no real meat (they served preserved meat like ham and chicken sausage). And the swimming was rather small and crowded with rowdy kids.

However, the good points... The staff were friendly, the location is good (we could get to the major shopping malls by foot), and it's not too far from the airport (about 30 minutes if the traffic condition is good). We were not affected at all by the renovation during our stay there. And the windows at our room offer us a good view of the city.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 14, 2012

This hotel is undergoing renovations on the lower floors since last year.
Rooms booked and confirmed with Agoda some two months were ignored. Reception staff were not smiling, stern look on their faces and unable to communicate effectively.
The corridor along the 10th level smell strange and noise rumbles from the lifts during early hours.
The amenities for rooms lack some items like bedroom slippers, and room safe.
Lobby security seems lacking unlike the last visit.
The hotel is situated at a good location. The spa is closed at the moment with no updates.
Look at other hotels nearby before booking. And as for my family, we might return when the renovations are completed.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 26, 2012

The location of hotel is good, as when you go to downstairs of the hotel can find a lot of good foods there, not a problem to get a food. The hotel is quite old, bathroom is not really good in condition. However there are renovation going on until next year, should have a better room to stay. Overall this hotel can be considered a better hotel in Penang.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jakarta
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 16, 2012

This hotel is located right in the heart of Penang, suitable for low cost travellers, hence average quality rooms ready to serve. The food stalls surronding the hotel, hundreds of them serving a variety of cuisine, Malay, Chinese, Indian, and Western. Going to shopping malls? Just a walking distance. Taxis are avaiable 24 hours infront of the hotel with friendly chauffers and reasonable fare. As Penang is welknown for health check up and hospital tourism, all the hospitals are located in reachable distance.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Canada
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed May 15, 2012

A very old hotel which has not renovated ever since its opening. Small rooms, bathroom fixures are dirty, leaking pipes... and a bad smell. swimming pool is closed..

They claim that they are renovating...till that time, please avoid..

Good breakfast

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Georgetown Penang

Address: 33, New Lane (Off Macalister Road) | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more   less 
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Also Known As:
Sunway Hotel Georgetown Penang George Town

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