We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Location, Outdated Technology” 3 of 5 stars
Review of Evergreen Laurel Hotel

Save Saved
You added Evergreen Laurel Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Evergreen Laurel Hotel
4.0 of 5 Hotel   |   53 Persiaran Gurney, Georgetown, Penang Island 10250, Malaysia   |  
Hotel amenities
Ranked #16 of 48 hotels in Georgetown
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Good Location, Outdated Technology”
3 of 5 stars Reviewed December 7, 2012

Stayed here for 6 nights in November whilst on business. Location was good, food prices were very reasonable. Rooms were dated and had no Wi-Fi access. This is only available on two floors at present and all rooms on those floors were fully booked! Not much fun trying to answer business emails sitting in a lobby full of tourists, and totally unable to communicate with family via Skype for the same reason.
Check in staff were pretty cool and efficient but not friendly at all. Concierge service was good and the staff on this desk were much friendlier, accompanying you out ot the car every morning. Door staff and restaurant staff all cheerful and friendly.
This is definitely a tourist hotel and not really geared for business guests, All together a hotel that is really resting on it's "laurels" as no doubt it has been a great and imposing hotel in it's time

Room Tip: Choose a room on a higher floor with Wi fi access. Email the hotel and ask for WI-fi specifically. I...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

403 people have reviewed this hotel

Traveler rating
    92
    189
    89
    21
    12
See reviews for
97
109
42
98
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 30, 2012

Rooms and hotel overall looks 'evergreen'- OLD world charm, seems like a hotel still living in the 80s, but nevertheless room was sparkling clean, and sheets clean as well.
The pillows were comfy feather ones, and even feather duvet, surprisingly.
However, I would not rate this a 5 star hotel (could give it a low 4)

Room Tip: Sea view rooms costs slightly more but is exactly the same size, sans the view- direct view of the S...
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 26, 2012

Booked 10pax buffet dinner for my husband's birthday (4 vouchers + 6 paying). Slipped my mind to inform them it's a birthday party. When we arrived, I asked if they have anything for brithdays, the answer was 'Sorry. You have to call in earlier.' This alone points out that the company does not encourage walk-in celebrators. So disappointing.
The next major disappointment was the food. I had such high expectations when I did the booking... unfortunately my expectations fell flat to the ground. It was 'East meets West' theme. Seafood was the main theme. BUT it was ALL OVERCOOKED! The beef was tough, the mussels were falling off the shells as were the clams, the salads were in such huge pieces that it was difficult to eat neatly and worse of all the ice cream was not kept at optimum temperature. My table was less then 10 paces away from the ice cream freezer. Yet my ice cream started melting even before i sat down to eat!
For a five star hotel the cafe isn't even worth 1 star. The hawkers at the road side would have served a better fare with better quality food at a lower price.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed November 18, 2012

Overall hotel outlook - old from the outside but rooms are decent and clean

Service - one word. Terrible. We stayed a night at this hotel for the penang marathon. Upon check in we asked the staff on directions to lorong bangkok which was presumably right behind the hotel and the lady who checked us in was not able to tell us where it was but simply told us to check on the map!! We then asked on possible logistics/ transportation to get to the run site, but again, she was not able to help!! We were referred to another lady at the 'Daily Activities' table who was also unable to provide us with helpful information. It was finally that the concierge helped us out. The penang bridge marathin is presumably one of the largest running events in penang and i'm very surprised that the hotel was pretty clueless / ill-informed.

We were originally a party of 3. However only 2 of us made it and hence, the extra bed was not required. We did not inform the hotel , neither did they confirm the etra bed upon arrival. Imagine to our horror and shock, at 11pm, housekeeping entered our room with a bed when we were sound asleep. And no they did not knock or ring the bell prior to that!! We sent her away to be rudely awokened by a call 2 minutes later from front desk confirming this. Neither apologized for rudely entering our room without prior knocking/ ringing the bell until we lodged an official complaint this morning.

I hope something can be done to improve the overall service of this hotel.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 10, 2012

Stay 3 nights at this hotel. No major complaint. The room are clean with a 32" LCD and it has internet access in the room, however it is quite slow. And there's only wifi in certain area like the lobby and cafe. If you need wifi in the room, an additional $5 is charge which I think is not worth it as it is too slow and signal is weak. The breakfast can be improved further as the taste is like a left over food from yesterday. There is a lot of hawker food around the hotel but the Gurney plaza is still quite a walking distance away. It takes about 20 min walking to reach there.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 9, 2012

stayed 2 nights at this hotel in mid October for a business event that wad held in the hotel. Room is clean and bed is comfortable. It is a little slow for check in. There is no wifi in room. it is still the best value hotel in Gruney drive area by considering the good room rate. Will stay again when visit Penang again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2012 via mobile

Overall experience at Evergreen Laurel Hotel:
Room - Adequate size, clean and spacious bathroom.
Internet in the room was slow.
Check in and check out were smooth and fast.
Location - Good, along Gurney Drive and within walking distance to Gurney Plaza. Approximately 15-20 minutes to Komtar.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Evergreen Laurel Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Evergreen Laurel Hotel

Address: 53 Persiaran Gurney, Georgetown, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Georgetown
#6 Luxury Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Evergreen Laurel Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Travelocity, Expedia, Orbitz, Asiatravel.com Holdings, Cheap Tickets, Hotels.com, Tingo, Priceline, BookingOdigeoWL and Venere so you can book your Evergreen Laurel Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Evergreen Laurel Georgetown
Hotel Evergreen Laurel
Evergreen Laurel Hotel Penang/Georgetown

Owners: What's your side of the story?

If you own or manage Evergreen Laurel Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.