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“Coffee House” 1 of 5 stars
Review of Evergreen Laurel Hotel

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Evergreen Laurel Hotel
4.0 of 5 Hotel   |   53 Persiaran Gurney, George Town, Penang Island 10250, Malaysia   |  
Hotel amenities
Ranked #22 of 54 Hotels in George Town
George Town, Malaysia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Coffee House”
1 of 5 stars Reviewed November 26, 2012

Booked 10pax buffet dinner for my husband's birthday (4 vouchers + 6 paying). Slipped my mind to inform them it's a birthday party. When we arrived, I asked if they have anything for brithdays, the answer was 'Sorry. You have to call in earlier.' This alone points out that the company does not encourage walk-in celebrators. So disappointing.
The next major disappointment was the food. I had such high expectations when I did the booking... unfortunately my expectations fell flat to the ground. It was 'East meets West' theme. Seafood was the main theme. BUT it was ALL OVERCOOKED! The beef was tough, the mussels were falling off the shells as were the clams, the salads were in such huge pieces that it was difficult to eat neatly and worse of all the ice cream was not kept at optimum temperature. My table was less then 10 paces away from the ice cream freezer. Yet my ice cream started melting even before i sat down to eat!
For a five star hotel the cafe isn't even worth 1 star. The hawkers at the road side would have served a better fare with better quality food at a lower price.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Service
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468 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
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English first
kuala lumpur
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed November 18, 2012

Overall hotel outlook - old from the outside but rooms are decent and clean

Service - one word. Terrible. We stayed a night at this hotel for the penang marathon. Upon check in we asked the staff on directions to lorong bangkok which was presumably right behind the hotel and the lady who checked us in was not able to tell us where it was but simply told us to check on the map!! We then asked on possible logistics/ transportation to get to the run site, but again, she was not able to help!! We were referred to another lady at the 'Daily Activities' table who was also unable to provide us with helpful information. It was finally that the concierge helped us out. The penang bridge marathin is presumably one of the largest running events in penang and i'm very surprised that the hotel was pretty clueless / ill-informed.

We were originally a party of 3. However only 2 of us made it and hence, the extra bed was not required. We did not inform the hotel , neither did they confirm the etra bed upon arrival. Imagine to our horror and shock, at 11pm, housekeeping entered our room with a bed when we were sound asleep. And no they did not knock or ring the bell prior to that!! We sent her away to be rudely awokened by a call 2 minutes later from front desk confirming this. Neither apologized for rudely entering our room without prior knocking/ ringing the bell until we lodged an official complaint this morning.

I hope something can be done to improve the overall service of this hotel.

Stayed November 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 10, 2012

Stay 3 nights at this hotel. No major complaint. The room are clean with a 32" LCD and it has internet access in the room, however it is quite slow. And there's only wifi in certain area like the lobby and cafe. If you need wifi in the room, an additional $5 is charge which I think is not worth it as it is too slow and signal is weak. The breakfast can be improved further as the taste is like a left over food from yesterday. There is a lot of hawker food around the hotel but the Gurney plaza is still quite a walking distance away. It takes about 20 min walking to reach there.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 9, 2012

stayed 2 nights at this hotel in mid October for a business event that wad held in the hotel. Room is clean and bed is comfortable. It is a little slow for check in. There is no wifi in room. it is still the best value hotel in Gruney drive area by considering the good room rate. Will stay again when visit Penang again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2012 via mobile

Overall experience at Evergreen Laurel Hotel:
Room - Adequate size, clean and spacious bathroom.
Internet in the room was slow.
Check in and check out were smooth and fast.
Location - Good, along Gurney Drive and within walking distance to Gurney Plaza. Approximately 15-20 minutes to Komtar.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
63 reviews 63 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed there in late October/early November for 11 days and was very satisified with the choice. The rooms are spacious. The furniture and fittings are in very good condition and the view from our room over the water was always interesting. The fridges are average re cooling power but they do provide ice cubes on various floors. I should add that finding the ice is a bit of a daily treasure hunt. Ice is not provided on all levels on all days. The best bet is to go to the top floor which seems to have the more reliable supply.

The rooms are clean and serviced on a daily basis by very pleasant and helpful staff. English is not universally understood and misunderstandings can be expected. For example, on one night we requested two glasses from 'housekeeping'. Promptly, there was a knock on the door and two staff presented us with two boxes of tissues, four bottles of water and two toilet rolls. But no glasses. Amusing. BTW if you have problems, Rachael Ines on the front desk is the person to see. She solves problems!

The hotel is on Gurney Drive and is within walking distance of the CBD and the ferry terminals. If walking is not your go, then the 103 bus stops in the road behind the hotel and fares are ridiculously cheap.

Room Tip: All rooms are quiet because the windos and double glazed and cannot be opened. Rooms at the front g...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 3, 2012

Stay in this hotel 3 years ago, on business trip. Tried here this time round for this business trip. Finds that hotel room is a bit run down and not as well clean and maintain as last time.
Location is very good though, but not so much value for the price paid and I don't feel the 5 star rating. Breakfast is decent but nothing to shout about. Besides location, view from room (16 floor) is good. May not consider this hotel next business trip or even for holidays, unless the price is really attractive.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Evergreen Laurel Hotel

Address: 53 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Evergreen Laurel Hotel 4*
Number of rooms: 368
Reservation Options:
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Also Known As:
Evergreen Laurel Georgetown
Hotel Evergreen Laurel
Evergreen Laurel Hotel Penang/George Town

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