Overall hotel outlook - old from the outside but rooms are decent and clean
Service - one word. Terrible. We stayed a night at this hotel for the penang marathon. Upon check in we asked the staff on directions to lorong bangkok which was presumably right behind the hotel and the lady who checked us in was not able to tell us where it was but simply told us to check on the map!! We then asked on possible logistics/ transportation to get to the run site, but again, she was not able to help!! We were referred to another lady at the 'Daily Activities' table who was also unable to provide us with helpful information. It was finally that the concierge helped us out. The penang bridge marathin is presumably one of the largest running events in penang and i'm very surprised that the hotel was pretty clueless / ill-informed.
We were originally a party of 3. However only 2 of us made it and hence, the extra bed was not required. We did not inform the hotel , neither did they confirm the etra bed upon arrival. Imagine to our horror and shock, at 11pm, housekeeping entered our room with a bed when we were sound asleep. And no they did not knock or ring the bell prior to that!! We sent her away to be rudely awokened by a call 2 minutes later from front desk confirming this. Neither apologized for rudely entering our room without prior knocking/ ringing the bell until we lodged an official complaint this morning.
I hope something can be done to improve the overall service of this hotel.
- Also Known As:
- Evergreen Laurel Georgetown
- Hotel Evergreen Laurel
- Evergreen Laurel Hotel Penang/Georgetown
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Orbitz, Booking.com, Travelocity, Asiatravel.com Holdings, Priceline, Hotels.com, Cheap Tickets, Tingo, TripOnline SA and HotelTravel.com so you can book your Evergreen Laurel Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.