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“Wow!” 5 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, George Town, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #10 of 68 Hotels in George Town
Strasbourg
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Wow!”
5 of 5 stars Reviewed September 13, 2006

Wow, wow and wow! We stayed in quite a few high-rated hotels whilst in Malaysia for our honeymoon, but this one was certainly the best and we only had a standard suite. We had the bathroom of my dreams, no less than two flat screen tvs, fresh fruit and the staff were excellent. It also had the best value for money wine that we saw in Malaysia and the breakfast was superb. The echo in the domed entrance was rather different too, not to mention the flowers on display. We were sad to have to leave!

  • Liked — Quality of room
  • Disliked — Shame there's no beach
  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (495)
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English first
Manhattan Beach, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 5, 2006

We stayed at the E&O for three nights as part of our honeymoon trip. The old (1885) hotel is fully restored and absolutely beautiful. The room (each a suite, I believe) was huge and very clean, the service was excellent, and the site-seeing driver the hotel arranged at our request was very knowledgeable and reasonably priced. The food at the hotel was quite good, too. Our room overlooked the hotel's garden which is at the seawall on the Indian Ocean (crashing on the rocks just a few feet below) -- what a nice way to be lulled to sleep! I have traveled extensively on business throughout Asia and stayed at quite a few "4-star" hotels, and this is one of the finest hotels I have stayed at for any price. Granted, it's not right on the sand beach like the higher-priced resorts in Penang, but we were much more interested in experiencing a more "local" Malaysian flavor in our surroundings and restaurant choices. A definite two-thumbs up! Btw, when in Penang, if you're interested in nature, we also recommend visits to the Butterfly Farm and the Fruit Farm. They're a bit of a drive, but very interesting (and tasty).

  • Liked — The hotel was historic and beautiful.
  • Disliked — The nice dining room was being renovated -- oh, well.
  • Tips/Secrets — Penang is very interesting -- just make sure you arrange through the hotel for a driver.
  • Stayed August 2006, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
117 reviews 117 reviews
111 hotel reviews
Reviews in 101 cities Reviews in 101 cities
383 helpful votes 383 helpful votes
4 of 5 stars Reviewed August 21, 2006

Wonderful colonial style hotel in Penang. Fantastic design and great to stay for a taste of old world charm. It is an all-suite hotel and rooms are large with old fashioned fittings (take a room with a sea-view as other rooms overlook a very noisy and busy road, and the windows are not soundproofed). It has a nice refreshing pool overlooking the sea - great after a sweaty day exploring Penang. A great base for exploring Georgetown - it is a 10 minute walk to Chinatown/Little India. The hotel is already starting to look a little tired (damp patches, peeling paint) since its major makeover 5 years ago and will need to be properly maintained (I fear this won't happen) in the future. This is not me being over-fussy and wanting perfection, but because the hotel is old it needs more TLC than a modern, purpose-built hotel, and it would be such a shame for this grand-dame to become a shadow of her former self. For example, the chairs and tables on the verandah outside Sarkies restaurant are not really in-keeping with the hotel and its history and the whole area looks a little un-loved particularly at lunch-time. Stay here now before the hotel becomes complacent....

Check-in was a nightmare - I had to wait 2.5 hours for a room despite being told continually that there was no problem with my reservation and that it would be ready soon!

  • Liked — history and colonial style
  • Disliked — beginning signs of the hotel not being card for enough
  • Stayed July 2006, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmarthen Wales
Top Contributor
105 reviews 105 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
167 helpful votes 167 helpful votes
5 of 5 stars Reviewed July 26, 2006

Just returned from a great stay in the E & O, it was a wonderful experience. The suites were spacoius and roomy with a good size sitting area which opened out on to a balcony,giving great views on the ocean , watching the local fishermen ply their trade in the evenings whilst sitting with a drink as the sun went down was a most relaxing pastime.
from the minute we were picked up from the airport by the limo, the hotel has an ambience which gives the impression of a step back in time, it has a colonial feel with the warm dark wood, polished marble and elegance of times past.
the hotel is an oasis in a very busy, bustling city, food in sarkies corner was very good, breakfast was very extensive and afternoon tea and cakes in the bakery became the norm ,the pub in the evening is a good place to relax and it has good food,The pool area is good in that it is clean and very relaxing,
The best thing about this hotel is the staff, from the knowledgable staff at reception, the cleaning staff in the suites who carried out their work in a quiet unassuming way yet the suites were spotless at all times, to the bar,cafe staff, all to numerous too mention made our stay wonderful.
The hotel position was okay and most days we took a stroll down into little india,china town or the kompar shopping, in the evenings we visited one of the malls where there is good shopping and numerous food outlets, taxis are very cheap so if you do not want to walk it is no problem.
In conclusion, a wonderful hotel with great welcoming happy staff , and yeas we will return soon I hope.

  • Liked — the wonderful staff
  • Disliked — nothing
  • Tips/Secrets — keep this hotel a secret from the tourists
  • Stayed June 2006, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed May 29, 2006

The E&O is a beautifully restored colonial hotel in Penang - with amazing suites and amenities. However, it is located near the seedy historic district of Georgetown - far from nice beaches or Gurney Drive (restaurants, etc).

  • Stayed May 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 12, 2006

The Eastern and Oriental has certainly reinvented itself since I last visited there as a small boy in 1973. The hotel now brands itself in the style of a great Malaysian institution, which to some extent it is. Its refurbishment has made for enormous rooms with very high ceilings and a hint of the grandeur of the British Empire. It certainly has its good side, lovely view over the water, but no beach. Nice pool and fine breakfasts and meals. It is quite pricey, and probably worth it for a night to sample, as much better value can probably be found elsewhere, though not with the same stateliness. The rooms including the bathrooms are enormous, marble, solid wood and enormous reproduction furniture. Lovely views with fold out windows. Each room has a butler button, which leads to a glorified room service. The foryer is grand too and recently refurbished with reverence to feng shui. Loo seat dirty on arrival and took a day to fix (seat had to be exchanged!?!) Service OK, but not legendary. Some occasional language barrier difficulties with staff.

Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 11, 2006

Stayed here in March 2006 and were very pleased. Huge room with a huge bathroom and a small terrace/balcony. The breakfast was good although breakfast room (Sarkies Corner) looked a little like a factory. We were at the hotel on a Friday and Saturday and felt the area around the hotel acquired a slightly seedy feel in the evenings. Also the security to the floors could have been better. However we were overall happy with our stay and would stay at the E&O again.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#1 Luxury Hotel in George Town
#2 Family Hotel in George Town
#4 Romantic Hotel in George Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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