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“Old School Luxury with attention to detail” 5 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #5 of 49 hotels in Georgetown
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Old School Luxury with attention to detail”
5 of 5 stars Reviewed February 13, 2014

I stayed with my family over new years. You feel taken back in a tasteful way into the late colonial 19th century, yet without missing the modern comforts of the 21st century.

The rooms are generous and spacious. The view and the facilities such as the pool are amazing. The location is very convenient,

The staff is well trained, and takes individual care of guests. When my senior father got lost, it seemed like the whole hotel was on high alert and looking for him. When we were late to a dinner appointment and no taxi could be found, the concierge took the house Mercedes and drove us.

Without hesitation I would highly recommend this hotel, as it is one of the nicest hotels I have ever stayed in.

Just try to stay away from rooms near the pedestrian crossing, as it makes a loud noise when the light turns green.

Room Tip: Try to avoid rooms facing the street, next to the pedestrian crossing. Everytime there is a green li...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 14, 2014
Dear Valued Guest,

Many thanks for posting your nice review and rating us 5/5 on Trip Advisor.
As you correctly mentioned, The Eastern and Oriental is a hotel of old
colonial charm with the finest traditions of comfort and service and it
is conveniently located near food havens, shopping and entertainment
belts.

It pleases us to know that the staff took good care of you, just as you should
be. We greatly appreciate your kind compliments on the areas that we have
served you well and thank you for making recommendation of this place.

It will be great to have you visit us again soon.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
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English first
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 13, 2014

What an amazing hotel. From the minute you walk through the door you are treated like royalty. The staff are extremely helpful, rooms are wonderful and the infinity pool over in the new building is like heaven on earth, so peaceful. Breakfast was great with a lot of choice and the restaurant choices are great too. Within walking distance of most of the Georgetown attractions such as the old fort etc. A perfect stay.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 14, 2014
Dear Valued Guest,

Thank you for taking the time to forward your positive comments in regards
to your recent stay with us and we are delighted to know it was a perfect stay.

It has been a pleasure having you as our resident and we hope to welcome
you back in the near future.

Kind regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 12, 2014

Old Hollywood feel... I'd normally be annoyed with the long check-in process, but since I was given a fresh iced towel and delicious welcome drink... it was absolutely fine with me. I stayed in a suite in the old wing- gorgeous... unreal view of the sea (everyone gets ocean view here) the pool (both in the old wing and the new wing) is outrageously beautiful... the service is impeccable- I had work to do and needed to get my lunch quickly and they absolutely delivered.

The food is great and actually really decently priced I thought. This is a great place to have an event- conference, meeting, wedding, anything. I think these folks have been well trained in customer service- and I think the wedding is VERY well cared for and has a great historic story. Well done guys- I'd recommend this place to anyone-

Room Tip: They're all great! You can't get a bad view here.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 14, 2014
Dear Valued Guest,

Thank you for sharing your positive experience with us and we are
glad you have enjoyed your accommodation in the old Heritage Wing,
the hotel facilities, food and its services.

Guest satisfaction is our main goal and it is rewarding to learn that it
has been achieved on this occasion. As you correctly mentioned,
we have the venues to cater for all events and thank you for making
recommendation.

We certainly look forward to seeing you soon in the near future.

Kind regards,
The Management
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suffolk UK
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2014

One of the more interesting hotels we have stayed at since the National in Havana.
Very positives experience and agree with other posts.
My one small gripe - the free cocktail hour (it was 2 hours actually so no gripe there) but there was no one who would make me a cocktail or give advice on how to make one! You pour your own drinks and get snacks but instead of the triple g and ts I fancied a gin sling for example. Staff, who are plentiful said they couldn't help me. So had an extra large gin instead. Twice.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 14, 2014
Dear Valued Guest,

Thank you for contributing this review and we are pleased that you
enjoyed your stay with us.

We acknowledge receipt of your feedback with regards to the Planters
Lounge. Allow us to clarify, the 2-hour complimentary drinks and canapés
at the Planters Lounge was initiated as an added benefit to celebrate the opening
of our new wing last March and this is an added facility for guests staying in
the new wing. It is called the Planters Lounge Hours where we serve beers,
house pouring brand wine and liquors and canapés.

This will soon be reduced to 1 hour for both wings after the 1st year Anniversary
of the opening of the new wing.

We do hope to welcome you back again in the near future.

Kind regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2014 via mobile

As I simplify my life, I've given up staying in 'fancy' hotels. But as our friend's wedding was here, we decided to treat ourselves to night of high end luxury. And luxury it is, so good we've extended another night. Beautiful appointed, and spacious, rooms with sea view balconies, exquisite bathrooms, and dimmer switches on most lights to set the ambience to one's liking. We even have a Lavazza coffee machine in our room. Worth paying a little more for entry to the 6th floor lounge for cocktails and hors d'oeuvres 5-7pm.

Loving it!!

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 11, 2014
Dear Valued Guest,

Thank you for your review. It is a pleasure to hear that attending a wedding
at our Hotel and your recent stay with us was a positive experience and you
enjoyed your suite with nice sea view.

The Planters Lounge at level 6 of the Victory Annexe is an added facility for all
guests staying at this new wing and we are glad you were able to experience it.

It is our sincere hope that you will visit us again soon.

Kind regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 9, 2014

What an amazing place to stay.
The service is excellent, with all staff very friendly, helpful, well presented and professional.
The room we were in was also very nice (ocean view) and finished to quite a high standard. Bathroom is large with a convenient 'his and hers' side sinks and vanities.
Food is also very good with the exception being the 1885 restaurant where the food and service is excellent. We booked in to 1885 for christmas dinner where I had a 6 course set menu which was not only fantastic food and wine, but also a very enjoyable evening.
My partner is a vegetarian and they catered for her needs also to a very high standard.
The cost of laundry was quite expensive, but usually is at hotels. There are plenty of places around Georgetown where you can get your washing done for what it would cost to clean 1 or 2 shirts at the hotel.
We arranged day trips through the hotel and it was a breeze doing so.
I would have no hesitation in recommending the Eastern & Oriental to anyone and would definitely stay there again.

Room Tip: I like rooms high up, but with the E&O any room inside the building would do me. ;-)
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 10, 2014
Dear Valued Guest,

Thank you for such a generous review and we are delighted you thoroughly
enjoyed your accommodation experience.

On behalf of the entire team, we would like to thank you for the positive
compliments on the service, facilities and the food in particular the Christmas
Dinner at The 1885, that are a great encouragement to all of us.

It has been a pleasure having you with us and we look forward to welcoming
you back soon.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 7, 2014

Stunning hotel with beautiful architecture and a real old world feel. Hard to fault much about my stay here really. A couple of things that were annoying. The rooms are large with a huge bathroom and 'his & hers' sinks in the hallway. But very little seating aside from the desk chair and a single lounge chair, so be prepared to have to use your bed as seating if u invite anyone over to enjoy the view or a quick drink before heading out. There was plenty of room for a small sofa or extra seating, so it would have been appreciated. Also the car parking is rather chaotic. Hotel guests need to take tickets the same as any public users do. They then need to validate the tickets before exiting. This was often problematic and on one occasion I waited 15 minutes to have my ticket properly validated before I could leave the hotel. This may sound very minor, but sitting in 30+ degrees waiting for a car park attendant who had given me no indication of what was going on, soon became frustrating. Perhaps guests staying at the hotel, paying over RM500/night, could be given a pass to come and go as they please, rather than being treated like 'blow ins' from the street.

Room Tip: If you intend to spend any amount of time in the room, especially if planning to invite a guest or 2...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 10, 2014
Dear Valued Guest,

Thank you for staying with us and your appreciation of the hotel’s
beautiful architecture.

We acknowledge your feedback with regards to validation of the
parking ticket, which is similar to the earlier review. As mentioned,
we will look into ways to better manage them in the future. Please
also accept our sincere apologies for the delay that you had
experienced.

It is our sincere hope that you will visit us again in the near future.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Eastern & Oriental Hotel

Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern Oriental Hotel
Eastern & Oriental Hotel Penang/Georgetown
Address: 10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Georgetown
#2 Business Hotel in Georgetown
#3 Family Hotel in Georgetown
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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