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“Very enjoyable stay at E&O” 4 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, George Town, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #7 of 54 Hotels in George Town
Edinburgh, United Kingdom
Top Contributor
216 reviews 216 reviews
67 hotel reviews
Reviews in 64 cities Reviews in 64 cities
108 helpful votes 108 helpful votes
“Very enjoyable stay at E&O”
4 of 5 stars Reviewed November 4, 2013

Lovely visit to George Town and the E&O hotel. The room we initially had was not so great, with only partial sea view but we were soon transferred to a full sea view on request. Loved hearing the waves lapping against the shore at night.
Breakfast on the 6th floor looking across the sea was wonderful, and much more peaceful than on the ground floor. Room was spacious and they even provided a small birthday cake for my partner and sung her happy birthday the day we arrived!
There was a bit of an issue with the room at one point and they were rather slow to deal with this, however they did compensate us for this in the end and it did not detract from our overall fine stay.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, November 6, 2013
Dear Valued Guest,

We are pleased to learn that you have had a very enjoyable stay with us.
However, we acknowledge the minor issue that you experienced with the
room and would like to sincerely apologize for this.

Great to hear that you liked the spacious room, enjoyed breakfast on the
6th floor with a nice view and your appreciation of the small birthday cake
presented to your partner.

We thank you for your patronage and hope that you will visit us again
should your travel brings you back to Penang.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,582 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 4, 2013

was in the vicinity, saw the beautiful seaview across the road and walked in, in full view of one of the staff.
Instead of shooing us off the grounds or plain ignoring us since we were obviously not guests of the hotel, this wonderful man approached us. He regaled us with stories of the hotel, its history, about the new wing, old wing and even brought us on a 'tour' of the restaurant, bar and lobby area.
With this sort of warm friendly service, the next time I return to Penang, I shall definitely book a night or two at Eastern & Oriental Hotel. :)
I would love to mention his name here, but as he stated that he wasn't supposed to be doing this, so...

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, November 6, 2013
Dear Valued Guest,

Thank you for taking the time to visit the Eastern & Oriental Hotel whilst
you were in the vicinity.

We are pleased to hear that you were greeted by our staff who made you
feel very welcomed. It is great that you were also taken for a brief tour of
the hotel and we certainly look forward to the pleasure of welcoming you
again and having you as our resident should your travel brings you back to
Penang.


Kind regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Top Contributor
123 reviews 123 reviews
110 hotel reviews
Reviews in 92 cities Reviews in 92 cities
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed November 2, 2013

A few years ago we stayed at the original E&O and really liked it. This time we decided to try the new wing. Our room was large and very nicely decorated, beautiful big bathroom and a fantastic view out over the sea. The complimentary nibbles and drinks in the evening were a delightful way to spend a couple of hours before heading out for dinner. Meeting fellow guests at this time was great. Breakfasts were very good with a large selection on offer. As our son now lives in Penang we hope to be back in the E&O as we really enjoyed our six days there.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, November 3, 2013
Dear Valued Guest,

We are thrilled that your stay at our new Victory Annexe was more of an
experience than just a holiday. It is indeed a pleasure to know that we
have once again made your stay memorable, in particular your appreciation
of the suite in the new wing and the Planters Lounge.

Our team of Chefs have created a variety of dishes to suit any palate for
breakfast which we usually receive many compliments on this and we are
delighted you found this to your liking too.

We are pleased that you would be planning a return and look forward to the
pleasure of welcoming you back again for the 3rd time.


Kind regards,
The Management
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Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 1, 2013

Great hotel, in great location. We had an ocean view suite which was lovely and had lots of room for two of us. The bathroom was almost as big as some hotel rooms I have stayed in! The beds were very comfortable, although the pillows were a bit weird (probably need a pillow menu!). Staff were very friendly and helpful - made the stay feel very special. The breakfast buffet was one of the best I've ever had! The hotel is close to a number of food courts, where you can try the local food at very reasonable prices.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, November 3, 2013
Dear Valued Guest,

Thank you for your recent review on Trip Advisor. We are thrilled that you
have had a truly seamless and enjoyable experience.

The hotel is indeed located very central with both dining and shopping just
around the corner and it was great that this helped making your stay convenient.

Your compliments on the staff is very encouraging as this they will be happy
to know that they could contribute to make your visit special.

A wide selection of items are available on the breakfast buffet as our Chefs
do a great job in ensuring all tastes are catered for and we are glad you enjoyed
them.

It has been a pleasure having you as our resident and we sincerely look forward
to your return soon.

Kind regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heidelberg, Germany
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 1, 2013

As we checked in, we were skeptical; the host took our credit card and told us to sit in the lounge. After a cocktail with an orchid on top was placed in front of us, we felt a bit more relieved. The service was simply fantastic, and this continued our entire stay. The hotel itself was renovated, yet still kept colonial charm. I believe all rooms have a sea view. Beautiful!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, November 3, 2013
Dear Valued Guest,

Thank you for providing us feedback of your recent stay. We are happy that
you were impressed by not only the service but the product as well. Guests
are usually seated and welcome drinks served while waiting for the front desk
staff to process the check in.

The Eastern & Oriental Hotel is a hotel of old colonial charm and we are proud
of the rich heritage of our magnificent structure. All the well-appointed suites
have a seaview.

We hope to have the pleasure of welcoming you back again in the near future.

Kind regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 30, 2013

The EO hotel is a very beautiful property -- it is full of old world charm and staying there is indeed an experience in itself. The common areas of the heritage wing are very well maintained and the new wing blends in well. It is also situated in a very convenient location with lots of eateries/shopping nearby and within walking distance are attractions like the peranakan museum, various street art, blue mansion and so forth.

We stayed in a room in the new wing which is good sized and a bathroom that is "to die for" ;) and of course the awesome seaview. Seems like the bedrooms in the new wing all come with seaviews.

Breakfast was excellent -- the spread was good and it was never crowded during our stay here -- so it's easy to get a seat whether outside or inside.

The evening cocktails while is a nice touch could be enhanced -- i would have preferred if the F&B can feature some "local" delicacies such as the "nonya kueh" -- which are delicious (a small selection is available during breakfast). and while coffee and tea is served all day long, the hotel may want to consider providing bottled water at the Planters Lounge all day too.

The other nice touch was the water limo service to Straits Quay provided by the hotel -- my daughter enjoyed the ride quite a bit (abt 25mins) and it provides an opportunity to get a different view of penang island.

The were a few misses though (although not all are entirely because of the hotel. but what was a let down was the "service recovery" -- personally, for the price we paid for a night's stay in the hotel, i had expected not only top notch service but also service recovery).

(1) when i first got to the room -- there was a strong "smoke" smell -- apparently the guest next door was a smoking guest and the smell "travelled" over. I asked to be moved to a non-smoking room and apparently smoking is allowed on the balconies of all the rooms -- which i wasn't aware of. as there were no available rooms, the front office staff offered to get housekeeping to spray air freshener as well provide an incense burner in the room. but the smell took one night to completely dispersed. i was slightly disappointed that there was no follow-up action or enquiry from the staff about the situation. as i was lazy to move, i let it passed.

(2) do note that based on the layout of the new wing, 2 room doors will be directly facing one another and if like us, your neighbour checks in late at night, and if like me, you are a light sleeper, be prepared to be awoken by the rather loud closing of the door. my first night did not go really well i must say.

(3) booking of the shuttle service -- there was a slip up for the pick up at Straits Quay and the shuttle (although it arrived, didn't bother to stop to pick us up). we had to make our own way back. we provided feedback to the hotel and they had initially offered to reimburse us for the taxi fare (which was 25ringgit). but to me, that wasn't the point. i felt that they were just "glossing" over the issue -- is this how a "valued" guest should be treated? anyway, they offered a bottle of wine subsequently but.... i guess..... the initial response has already affected my view of the service. There is just no "wow" .....recovery or not.


So while i loved the hotel for the architecture and ambience -- i am not sure i will pay the price to stay here again -- maybe when i lower my expectations of its service levels.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, November 1, 2013
Dear Valued Guest,

Thank you very much for taking the time to write a review regarding your
recent stay with us. Whilst we were delighted to read the positive comments
you made, we were disappointed to learn that certain aspects of your stay
did not meet with your expectations.

We are so pleased to see that you recognized our beautiful property and
as you correctly mentioned, The Eastern & Oriental Hotel is a hotel of old
colonial charm with the finest traditions of comfort and it is located conveniently
near food havens, shopping, entertainment belts and places of attractions.

It pleases us to know that you enjoyed breakfast and the Free water limousine
service to Straits Quay. We appreciate your feedback and suggestions to
enhance the evening cocktails at Planters Lounge. The Planters Lounge at
level 6 is an added facility made available to all guests staying in the new
Victory Annexe with 122 suites. It is not an exclusive club lounge made
available only for guests staying on selected floors. Continental breakfast is
served at the Planters Lounge and full buffet is available at the main breakfast
venue which is the Sarkies Annexe. Guests have the privilege to choose their
preferred breakfast venue.

We acknowledge your comments on the strong smoke smell in your suite.
Smoking is only allowed in the room balconies and not inside the rooms,
however there are guests who still smoke inside the room despite knowing it
is not allowed and this was regrettably beyond our control. We are very sorry
that you were inconvenienced by this.

Please also accept our sincere apology for your experience with the booking
of the complimentary shuttle service. We understand that our Rooms Division
Manager had met up with you and made the arrangement for reimbursement
and at the same time a bottle of wine has been offered as a gesture of goodwill
for the inconveniences and disappointment experienced.

We would very much appreciate an opportunity to change your impression on a
return visit.


Kind regards,
The Management
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Newcastle, Australia
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 30, 2013 via mobile

We were not staying at the E&O, but popped in for a drink for a mates retirement. Izzy and her staff in the bar made us some long island iced teas and singapore slings which we thoroughly enjoyed. The staff should be commended for their hospitality and attention to detail. Many thanks!

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, October 31, 2013
Dear Valued Guest,

Thank you for visiting our Farquhar Bar for a drink along with your friends.
We are pleased to hear you enjoyed the drinks and the service delivered
and thank you for posting a review on it.

We look forward to the pleasure of welcoming you again, maybe even for
staying at The Eastern & Oriental Hotel if the opportunity arises.


Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#1 Luxury Hotel in George Town
#2 Family Hotel in George Town
#5 Romantic Hotel in George Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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