We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Can do better” 3 of 5 stars
Review of Eastern & Oriental Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Eastern & Oriental Hotel to your Saves list
Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, George Town, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #7 of 54 Hotels in George Town
California
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
87 helpful votes 87 helpful votes
“Can do better”
3 of 5 stars Reviewed June 22, 2013 via mobile

I booked online as a solo traveler and somehow accidently chose a twin bedroom instead of king. Imagine my surprise when I discovered that the twins are actually singles. Paying the full price to sleep in a 'cot' was not my idea of 5 star treatment. Anyway reception agreed to move me. Although I asked if the new room had any problems like noise I was told no. So there I was at reception at 2 in the morning asking when the disco music from across the road would stop. A third room was found for me which at 3 in the morning finally met expectations. I had dinner in 1881. I will open a separate review on this, but it was really really bad. I wrote an email to the RM during the night and he came up to my room the next day with an assistant. They were polite and apologetic, but perhaps a little defensive. The RM did offer a special service in the restaurant for the following night but I declined. I felt the restaurant was beyond saving as I had a similar experience in it about 6 years ago. Im capable of self reflection, and I really think I am being fair here. On a positive note, staff were much better trained this time in vustomer service, and yes the hotel is an interesting colonial relic which is well maintained.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review, June 26, 2013
Dear Valued Guest,

Whilst I note your positive comments on the improved customer service and our
well maintained heritage building, I am naturally concerned there were aspects
that could have done better.

I do recall meeting up with your goodself in the room in regards to your dining
experience in our contemporary dining outlet, The 1885. Allow me to share the
good news that we have recently hired a new Malaysia Award Winning Chef and
a Manager for this particularly outlet. We would certainly appreciate an opportunity
to welcome you back in future and change your impression.

I understand your confusion in regards to the online booking you have made and
am glad that our Duty Manager and I managed to sort it out by offering you another
room that met your expectations.

Thank you again for your valuable feedback and we look forward to welcoming you back.


Kind regards,
Harold Rainfroy
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,582 reviews from our community

Traveler rating
    1,017
    378
    126
    42
    19
See reviews for
318
793
72
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (446)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 22, 2013

We visited the hotel in July 2012 before the new wing was open. I meant to post a review shortly after the trip, but better late than never!

There are many good things about the E&O. The rooms in the old wing are huge and comfortable, with plenty of space to relax and the bathrooms are also very large and luxurious. It has a real feeling of old style elegance.

My biggest disappointment was Sarkies in the new wing. It's a perfectly fine buffet place, of the type you will find in any luxury hotel, but it has no atmosphere, and it seems to be a popular hangout for locals. Sarkies Corner in the main wing was almost deserted when we were there, which is sad because it does have atmosphere.

We also had problems with taxi drivers. The hotel should do more to ensure that guests don't have bad experiences - though, to be fair, they did take our complaint very seriously and looked after us very well, which was much appreciated.

I found the so-called "butler service" rather strange. You can push a button above the bed, but all that happens is someone then calls you on the phone! It's quicker and easier just to call them - and the service is good, but it's not quite what it appears to be!!

Sitting on the balcony outside the room in the evening is a very pleasant and relaxing experience, and one day we found a wedding in progress below. So I'll try to remember the good stuff and forget the problems!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review, June 24, 2013
Dear Valued Guest,

Thank you for taking the time to provide us with this review.

I appreciate your compliments on the presentation of your room at the Heritage Wing
that you had stayed last July 2012.

Your comments on the Sarkies Annexe Restaurant have been duly noted. Our buffet
lunch and dinner are quite popular amongst the locals, therefore the Restaurant is most
of the time packed with local guests. Guests who opt for ala-carte menu may go to the
Sarkies Corner which definitely has a different ambience and atmosphere.

It is disappointing to read that you experienced problems with the taxi drivers and please
feel free to contact me at rainfroy.harold@eohotels.com so I can investigate this further,
as I would appreciate the chance to prevent similar events from occurring.

We look forward to welcoming you back again in the near future.


Kind regards,
Harold Rainfroy
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 21, 2013 via mobile

My dad and I stayed here for 4 nights just this past week. The hotel has excellent five star accommodations and service. We stayed at the new wing or Victory Annexe and the rooms are very spacious and elegant. High ceilings (more than 3 ft), two sinks with two full sized cabinets, bathtub, shower, balcony overlooking the Malacca Strait, comfortable beds. The room must have been almost 60 square meters.

The hotel has an old world charm worthy of even just visiting if you happen to be in Penang. Location is good since its near restaurants and malls. They also have a shuttle that can bring you to Batu Faringghi. Here you can visit the night market and find paintings, clothes, little trinkets, home decor, hawker food and even have massage. The shuttle will bring you to their sister hotel, Lone Pine hotel and the market is just outside.

Overall, our stay at the E&O hotel was memorable. It's classified as a heritage hotel established in 1885 too.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 20, 2013

Here are the reasons why my family and I enjoyed our 3D2N stay at E&O Hotel Penang's Corner Suite at its Victory Annexe wing :

1. Location - stone's throw away from UNESCO's World Heritage Sites in George Town. It's the only hotel in Penang that's located along the shores of Malacca Strait offering a sweeping view of the sea with glorious sunrise and sunset.

2. Spacious with finest attention to details. With its 123-square-meter area, it's the grandest we've stayed. The alotment for bedroom, living room, dining room with well structured mini-bar is nothing short of impressive. There's a separate toilet for guests and a his-and-her-vanity counters with floor-to-ceiling-wardrobes and mirrors. The long tub with ball & claw foot is a stunner, not to forget separate rainforest-showers and another toilet. The Corner Suite also boasts of 270-degree-private-balcony with priceless view of Malacca Strait & Penang.The facilities of the Victory Annexe wing also include a fully equipped fitness centers, some meeting rooms and the one we enjoyed the most, the relaxing view at the swimming pool deck; it was so marvelous! Staying out of the hotel with all these luxurious and sophisticated Victorian-themed amenties was a challenged for us, much more to check out after the 3rd day. Separation anxiety kicked in seriously.

3. Impeccable Service. From the buttlers to the staff at the concierge, to the crew and managers at Planter's Lounge & Sarkies where we had breakfast in two consecutive mornings, and evening cocktails (at Planter's Lounge exclusive to guests checked in at Victory Annexe Wing), everyone was keen in rendering ultimate-customer-service satisfaction to guests. We even had engaging conversations with the lady-manager at Planter's Lounge. Kudos to them!

4. Wide variety of F&B. The free-flowing wines, beer, freshest fruit juices in Planter's Lounge, during cocktails, the many selections of the spread at Planter's Lounge and of course, in Sarkies (however, it gets cramped with people so we preferred Planter's Lounge during cocktails and breakfast) from International cuisines to local dishes, E&O surely maintains Penang's reputation to be the gastronomic paradise in Malaysia.

5. Best, it's family friendly!

Malaysia must be so proud of E&O Hotel Penang!

We wish to go back!

Room Tip: If budget isn't an issue, book one of of the 5 Corner Suites! Timeless elegance at its best!
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review, June 21, 2013
Dear Valued Guest,

Thank you for sharing this experience and your very detailed review for
other reviewers to gain a better knowledge of what we offer at the
Eastern & Oriental Hotel Penang.

It is our absolute pleasure to hear that you and your family had such a
wonderful stay and even more pleased to hear that you wish to come back.

Our convenient location is constantly one aspect we get a lot of praise on.
I am glad you found this to be the same. We are ideally located with close
proximity to shops, cafes, famous street food and few other places of attractions.

We are glad to be able to give you a great impression in both our product and
service, and in particular the spacious Corner Suite well described in this review
of yours. Your words of appreciation of the staff shall go a long way to motivate
the team to continue to deliver impeccable service to our valued guests.

Many guests appreciate the complimentary drinks and canapés available at the
Planters Lounge from 5pm – 7pm. In addition guests who stay at the new Victory
Annexe wing may choose to have breakfast either at the Planters Lounge or our
Sarkies Annexe Restaurant.

Once again, thank you for all your positive comments that may be helpful for others
considering the Eastern & Oriental Hotel for their forthcoming stays. We certainly
look forward to seeing you soon in the near future.


Kind regards,
Harold Rainfroy
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 19, 2013

We stayed in this hotel for two nights as part of our one week holiday in Malaysia--we wished we could have stayed longer. The hotel has excellent location and service, with an unparalleled history any where in Georgetown. We have always loved heritage and specialty accommodations and E&O did not disappoint.

Check-in was quick and the welcome drinks were excellent. Our butler provided an excellent rapport while on our way to our room in the heritage wing. I especially liked it when he asked if we are ready to see our room, and when quickly he opened the door--lo and behold, my wife was very much impressed with our ocean/sunset view suite. It has the impressive "works" of many heritage hotels but does not impose luxurious flamboyance in many aspects. Guests will immediately sense the classic elegance and heritage feel of a bygone colonial era. The location of the hotel has also made it easier for us to walk around Georgetown and the staff also made suggestions which hawker centers are among the best nearby. The breakfast buffet choice is the same for two days, but nevertheless, excellent. The amazing view at the breakfast patio is unmatched. My only wish is that we could have been told that are happy hours by the sunset for hotel guests staying at the Victory Annexe (which heritage wing guests can pay).

Will definitely stay here again next time we go back to Penang.

Room Tip: Stay at the heritage wing--nice views of the sunrise.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
208 reviews 208 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed June 18, 2013

The E & O well and truly lived up to its reputation and more so during my overnight visit.

I was in an ocean view suite in the Victory Annex and the room was huge and opulent.

I ate a number of times at Sarkies and the food was always top notch.

The ambience of the hotel is amazing and I was half expecting to walk into Noel Coward or Douglas Fairbanks Jr around the next corner!

I would stay here again in a heartbeat. Treat yourself to an exquisite experience.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review, June 19, 2013
Dear Valued Guest,

There is nothing more rewarding than positive feedback from the guests
such as yours.

I am thrilled that you enjoyed your recent stay with us at the new Victory
Annexe and your compliments on room and food were very much appreciated.

We thank you for your patronage and eagerly await your return.


Kind regards,
Harold Rainfroy
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2013

This hotel is one of the best accommodation we had in our frequent travels. The rooms are spacious and very clean. It evokes antiquity in a very good way. The location is perfect and the service is satisfactory. Their buffet breakfast is limitless in choices. My family felt like we were transported back in the days with their old fashioned elevator but, in the company of important people like sun yat sen, rita hayworth, william holden, etc...We will definitely suggest this hotel to our relatives and friends and will not hesitate to book it over and over again while in penang.

Room Tip: I would suggest the old wing because all the rooms are suites, therefore, spacious and it has histor...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review, June 19, 2013
Dear Valued Guest,

We appreciate your very kind comments about your recent accommodation
experience at the Eastern & Oriental Hotel. It is great to hear that you regard
our hotel as one of the best with spacious and clean rooms.

We are also delighted that you enjoyed all other aspects of your stay and the
convenient location is certainly ideal with such close proximity to shops, clubs,
famous street food and places of attractions.

Thank for your sharing this review and your recommendation of this hotel to
others. My team and I look forward to your return soon.


Kind regards,
Harold Rainfroy
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Eastern & Oriental Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#1 Luxury Hotel in George Town
#2 Family Hotel in George Town
#5 Romantic Hotel in George Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Cheap Tickets, Orbitz, Agoda, HotelTravel.com, Despegar.com, Ctrip TA, TripOnline SA, Asiatravel.com Holdings, Travelocity, Odigeo and Tingo so you can book your Eastern & Oriental Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

Owners: What's your side of the story?

If you own or manage Eastern & Oriental Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.