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“Colonial Beauty in Georgetown” 5 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, George Town, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #7 of 54 Hotels in George Town
Irvine, California
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
“Colonial Beauty in Georgetown”
5 of 5 stars Reviewed April 18, 2013

I was actually in Malaysia on vacation not business, but a supplier of our recommended the E&O Hotel in Georgetown. This hotel is a colonial masterpiece that has been maintained impeccably for whatever glory years existed when the British ruled here. The service and staff are wonderful, and the food is excellent. There is a buffet for breakfast and dinner loaded with Penang's famous cuisine. While not eating, you can tour some of the many Buddhist temple complexes on the Island. The art treasures of Asia seem to be really concentrated on this Island. The rooms in the hotel face the ocean and on the other side, you can walk through neighborhoods of interesting local markets, food, message, bars and night life. Its a place not to be missed.

Room Tip: All the rooms face the ocean. You cannot get a bad room. Third floor may have a more commanding vi...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EOHPenang, Resident Manager at Eastern & Oriental Hotel, responded to this review, April 22, 2013
Dear Valued Guest,

Thank you very much for your review and it’s lovely to know that you had enjoyed your stay
with us and that our staff, services and food met with your expectations.

It has been a pleasure having you as our guest and we are glad to have provided you with a memorable accommodation experience.

Do visit us again should your travel brings you back to Penang.

Kind regards,

Harold Rainfroy
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,590 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (449)
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London, United Kingdom
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 18, 2013

Stayed in the heritage wing at a price which I considered very reasonable considering the size of the room, actually a suite, and the fact we did have the services of a personal butler.

A few things could be improved on though: the bar lacks any kind of ambience, and is dark and gloomy. A huge screen was showing sport when I was there, which is not really what I expect in a hotel which is trying to capture the feel of a bygone era. Breakfast, whilst very comprehensive, is served in the new Victory Annex, which is a long walk from the rooms in the heritage wing.

This is probably nit-picking. Whilst the E&O is not Raffles, it's considerably cheaper, and well worth it to relax after a day's sight-seeing in Penang.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EOHPenang, Resident Manager at Eastern & Oriental Hotel, responded to this review, April 21, 2013
Dear Valued Guest,

Allow us to thank you for taking the time to review our property. We were pleased to read
that you appreciate the services of a personalized butler.

As we plan for future improvements, we have also taken note of your feedback regarding
the ambience at the bar.

The breakfast venue has been moved to the new Victory Annexe building last year and we
do agree that guests staying at the Heritage Wing may experience a ‘longer walk’.

Thank you once again for your feedback. We hope to welcome you back in the near future!


Kind regards,
Harold Rainfroy
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thalang District, Thailand
1 review
4 of 5 stars Reviewed April 17, 2013

longing to have a holiday in the beautiful island in Malaysia - Penang. Heard so much about the city, people and culture. Finally, my dream comes true having to get a surprise from my dad. And, we are staying at one of the most historical hotels in Penang, Eastern & Oriental Hotel.

We stayed for 4 nights and the trip was fantastic, especially the room which was so spacious and we could literally playing hide and seek. The peak of the event non the less on the superb breakfast we had at the coffeehouse. We enjoyed so much!

Thanks for the wonderful service rendered for me and my family and we definitely will be returning in near future and recommending it to our friends.

Thank you

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EOHPenang, Resident Manager at Eastern & Oriental Hotel, responded to this review, April 21, 2013
Dear Valued Guest,

Thank you for such a generous review and I was pleased to read that you and your family thoroughly enjoyed your accommodation experience, superb breakfast and the service met with your expectations.

I am also delighted to know that you would be planning a return and recommend this hotel to your
friends. My team and I look forward to welcoming you again.

Kind regards,
Harold Rainfroy
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 17, 2013

We have just had a week at the E & O , our second visit, which confirmed our view of the E & O as one of the world's best heritage hotels. We stayed in a Writers Suite in the original section. The recreation of the Victory wing had just opened and it does complement the original design really well. Recreations can be nice, and this one is, but fans of heritage, who know that history is in the walls , will understand that the original is the best. The service is excellent - the turn down service at night is really in mini service replacing towels etc so you get two services a day. Breakfast is superb, with an incredible array of choices, including great local dishes cooked to order. It is an elegant place, with a sedate pace , the staff respond to a smile and friendly appreciation of their efforts and the occasional critics of E & O service might reflect on their attitudes and expectations in that regard. The criticisms of the E & O seem to come mainly from people with children and they are justified to this extent : the E & O doesn't have attractions for children and the lack of a kids playground might send a message. The pool is sedate , but delightful, and the guests there will be relieved when the kids go. If you are looking for a resort where kids can have fun go to one of the many excellent ones at Batu Ferrenghi, just 20 minutes cab ride away. The fine dining at "1885" is indeed fine, and the wine list modest but, again, elegant. The E & O is not cheap, but it is excellent value. Stay for your entire visit to Penang if you can. If you can't treat yourself to a night of two. Either way you will experience excellence not commonly found.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review, April 19, 2013
Dear Valued Guest,

Thank you for the review of your recent stay. All guest feedback is much valued. I was pleased to know that you were impressed with the hotel and consider us as one of the best ‘Heritage Hotel’. Our team takes great pride in providing our guests with the utmost comfort and service and it gives us great pleasure to know that you found our service excellent. I will gladly share your comments with them.

I will also be happy to share your feedback with the Executive Chef about the superb breakfast and it’s lovely to know that you enjoyed so many elements of the hotels.

I acknowledge your comment in regards to kids playground/ children’s attractions and we will definitely look into this.

Thank you once again for your input and I do hope you would be planning a return soon. My team and I remain at your service.

Kind regards,
Harold Rainfroy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 17, 2013

Beautiful old hotel, with a lobby that transports you back to a different time with a service and ambience to match.
We stayed just prior to the Victory wing being opened. The room in the old wing was the largest hotel room we have ever stayed in, with the bathroom almost as large as most other hotel rooms.
We liked everything about the hotel and would recommend it to anyone intending to stay in or explore Georgetown.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review, April 19, 2013
Dear Valued Guest,

Let me thank you for taking the time to write a review. I am grateful for your appreciation
of our hotel and that you would recommend to other guests.

It was a pleasure to have you as our guest and we certainly look forward to seeing you soon
in the near future.

Kind regards,
Harold Rainfroy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2013

My wife and I just spent two nights here last week and loved it. We had spent two nights at the G Hotel and while the G was a decent business hotel, this place was wonderful. We stayed in the Victory Annex and while we weren't sure if we should stay in the Annex or the old part of the hotel we were not disappointed in our choice. They have done an excellent job in keeping the heritage of the hotel in the Annex, plus with added bonus of multiple locations for breakfast, all day tea and coffee in the Planter's Lounge, and 5-7PM Happy Hour in our very reasonable rate it was hard to pass up.

The rooms are large, well-appointed and tastefully decorated. I believe all rooms face the straits, at least ours did. There is still some latent construction going on, but it did not bother us.

The pool is on the 6th floor and is much nicer than the heritage wing.

Happy Hour rocks with lots of alcohol and some nice finger foods.

We took our breakfast each day in the Sarkies restaurant and it had a nice selection, cooked to order eggs, waffles, pancakes, roti, char kway teow, etc.

Service was good throughout, though coffee could be replenished faster, but that is just my coffee addiction speaking.

Very relaxed and stately ambiance in a good location with easy access to all Georgetown has to offer.

All-in-all, a great stay and would definitely do again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaroldRainfroy, Resident Manager at Eastern & Oriental Hotel, responded to this review, April 19, 2013
Dear Valued Guest,

Thank you for taking the time to post a review on Trip Advisor.

I am delighted to know that you and your wife had enjoyed our new Victory Annexe
experience especially the room, pool, breakfast & 'Cocktail Hour' at Planters Lounge.

On behalf of the entire team, I would like to thank you for the compliments on the
services and facilities and we look forward to having you with us again.

Kind regards,
Harold Rainfroy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 14, 2013

We stayed in the original wing and had a beautiful suite (55m2) with a small balcony over the pool. The bathroom was large with a nice bath and his and hers basins. Overall the room really respected the age and style of the hotel which was why we had chosen to stay in the hotel. There are new rooms which are of a similar style in the new part of the hotel but go with the old if you can. Great!
The hotel has two pools but we stayed around the one at our end which we were told was not as good as the one in the new end but we were very happy.
The only real down-side of the stay was the service at the pool and the bar. We enjoyed the bar but the service was slow and the staff not well trained.

Room Tip: Don't be tempted by the new hotel. The old end is beautifully maintained and the rooms to a ver...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#1 Luxury Hotel in George Town
#2 Family Hotel in George Town
#5 Romantic Hotel in George Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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