Stayed for 2 nights in March and was very disappointed for the price paid. Parts of the hotel have a calm colonial charm, it is clean and well maintained, although there were building works going on the new wing (a tower block on top of a multi storey car park). The buffet breakfast was decent but not exceptional, and let down by digger noise and retaining girders for the new block being moved next to the restaurant terrace.
Our room, a Georgetown suite, was huge and the bathroom was great. Furnishing a little tired, very hard bed even by Asian hotel standards, and a television that was coming up for its 20th birthday. The Nescafé and basic tea in the tea tray was not very 5 star, there was no in room iron, and the entrance door needed a shoulder charge to open it. Despite requesting a quiet room several weeks in advance our room overlooked the entrance courtyard (every corner of which is used as a car park), and was next to a busy road and opposite much of Georgetown's nightlife. A combination of thumping bass throughout the night from "Slippery Senoritas", coming and going of taxis, and constant traffic, didn't make for a good night's sleep even with the earplugs suggested by the unhelpful front desk.
The location at least means lots of good and reasonably priced food options are nearby, so you can avoid the sub zero temperatures and exorbitant prices of the hotel bar or bistro. The pool area is pleasant but some mosquito control would have been welcome as they are absolutely rife round the pool. The business centre was limited and the printer didn't work.
Frustrating I lost my sunglasses in the hotel. I emailed the duty manager after check out to ask if they had been found, but not a peep in response - an acknowledgement would have been nice.
Overrated and overpriced, and I suspect its charm may be lost once the tower block wing opens.
- Official Description (provided by the hotel):
- The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more less
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- Also Known As:
- Eastern And Oriental Hotel
- Eastern Oriental Georgetown
- Eastern & Oriental Hotel Penang/George Town